Mildred E. Masters has over 15 years of experience in financial aid advising and management. She currently works as a Financial Aid Advisor at Tidewater Community College, where she counsels over 800 students per month and oversees a staff of 8 employees. Prior to her current role, she worked as a paraprofessional tutor at Pearl Harbor Kai Elementary and held logistic and operations roles with the Army, Air Force Exchange Services and Sun Trust Corporation. She has a Bachelor's degree from the University of Virginia and two Associate's degrees from Tidewater Community College.

1. Mildred E. Masters
1913 Evar Place
Virginia Beach, VA 23454
mmasters@tcc.edu
Phone: (757) 470-4237
Professional Experience
2005-Present Tidewater Community College (TCC) Virginia Beach,VA
Financial Aid Advisor
 Counsel 800 plus students monthly on the financial aid process, along with parents and the
public regarding federal, state, and college-wide financial aid resources and options,
culminating in the collective awarding of 39,000 plus students financial aid of a $110,662
plus.
 Manage a $200,000 plus budget facilitating the Federal Work Study program, providing
federalfunding for part-time work for over 40 plus undergraduate students.
 Interview and participate in the selection process for all Work Study candidates.
 Participate in 10 open house functions a year attended by 150 plus students and parents,
providing students assistance in completing their financial aid requirements.
 Plan, organize and manage the Outreach program, resulting in TCC enrolling 44,393
students.
 Manage the Financial Aid office, overseeing the work processes and products of eight
personnel, verifying their work is efficient, complete, and in consonance with department
guidelines in the absence of the primary manager.
 Research,analyze and provide problem resolution for students, by evaluating items such as
federalgrants, student loans, admittance to the college, enrollment in a curriculum or degree
program, high school diploma status,need for Compass Testing, and meeting the satisfactory
progress guidelines using PeopleSoft Student Information System (SIS) ver. 8.9.
 Counsel students selected for the verification process,and subsequently collect, collate, and
file proper financial documents from students, ensuring all requirements are met.
 Efficiently and effectively employ Microsoft Office, providing comprehensive, cohesive
phone and e-mail correspondence with approximately 500 students and parents monthly.
 Provide and clarify financial aid information, requirements, and application procedures.
 Complete G-845 Verification Requests using the SAVE system for the United States
Justice/Immigration and Naturalization Service to verify citizenship status of students.
 Assist and support the coordinator and co-workers as needed with Federal Work Study,
Scholarships, and other assigned duties to ensure that all Financial Aid Office functions are
delivered efficiently and effectively.
 Develop and conduct a comprehensive financial aid presentations to first year students.
 Develop and implement Financial Aid policies and procedures for use at a college, state,and
federallevel.
 Assist and organize activities for Hispanic heritage month
2001-2005 Pearl Harbor Kai Elementary PearlHarbor, Hawaii
Paraprofessional Tutor
 Support instruction, tutor and supervise individual students or small groups of students.
 Assist with classroom management and monitor student behavior.
 Prepare classroom materials, projects, demonstrations and visual displays.
 Monitor and score tests and class assignments.

2.  Clerical duties, such as keeping attendance records.
 Operate audiovisual equipment and computers.
Mildred E. Masters, Page 2
2000-2001 Army and Air Force Exchange Services PearlHarbor, Hawaii
Logistic Clerk
 Responsible for shipping and receiving functions.
 Schedule inbound and outbound stock and finished goods.
 Complete and issue shipping paperwork, confirm delivery of materials and manage delivery
documentation.
 Conduct cycle counts, complete inventory reconciliations and accurate accounting for product
movements.
1996-2000 Sun Trust Corporation Services Orlando, Florida
Operations Specialist 4
 Responsible for maintaining records,reviewing data, balancing information, verifying data,
responding to customer inquiries, preparing reports, processing data and/or collecting funds.
 Responsible for opening and sorting mail, and entering payments in to AS500 system or
running through the NCR7780 Payment Posting machine.
 Researching misapplied payments.
 Making phone calls to verify check amounts.
 Daily listing and balancing work entered.
 Trained new staff as needed.
 Conduct and built rapport with internal/external customers.
Summary of Qualifications
 Proficient in Word, Excel, PowerPoint, Access and a variety of other microcomputer
applications.
 Ability to be an effective team player.
 Negotiation and problem solving skills.
 Able to work under pressure meeting demands of fast-paced environments requiring attention
to detail and follow-through.
 Experience in project management from implementation to outcome measurements.
 Possess excellent communication and interpersonal skills.
 Bilingual in the English and Spanish.
Education
2006-2010 A.A. from Tidewater Community College Virginia Beach,VA
2009-2011 A.S. from Tidewater Community College Virginia Beach,VA
2010-2014 B.S. from University of Virginia Charlottesville, VA