My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service provided. I have assisted all types of customers in all types of settings. I realized that acquiring and maintaining loyal repeat business as well as spreading the word of such business through these loyal patrons is of the utmost importance in every company.

1. Mary Beth B. Rabuza
Near Dnata Clock Tower
Deira Dubai U.A.E.
Rashid lootah Building
Mobile: 050-7156103
Email Add: mrabuza20@yahoo.com
CAREER OBJECTIVE:
Polished, professional customer service officer offering:
 Three years of experience providing customer support in busy call center remittances
for the remitter and to the exchange houses teller.
 An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer loyalty.
 Strategic-relationship/partnership-building skills -- listen attentively, solve problems
creatively,anduse tactand diplomacytofindcommongroundand achieve win-win outcomes.
 Ability tomulti-task,organizes,prioritize,communicatewith various personality types.
 Good organizational skills and be able to prioritize their workload.
 Self -Motivated and highly detail oriented.
 Ability to deal and communicate at all levels.
WORK EXPERIENCE:
Customer Support Officer / Administrative Assistance / Receptionist / Back of Office Operations
SPEED REMIT WORLDWIDE MONEY TRANSFER
Dubai Airport Freezone, U.A.E.
2011- Present
Certified as Best in Customer Service of the year 2012
Duties and Responsibilities:
 Managed a high-volume workload within a deadline-driven environment.
 Became the lead“go-to”personfornew repsand particularlychallengingcalls as one of
the company’s primary trainers of new and established employees.
 Helpedcompanyattainthe highestcustomerservice ratings(asdetermined by external
auditors) all categoriesincludingcommunicationskills,listeningskills, problem resolution
and politeness.
 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense
customer focus and dependability in performance evaluations.
 Efficient and professional reception.
 General administrative support to all departments.
 Provide administrative support to the management and the company through
conducting and organizing administrative duties and activities including receiving and
handling information.
 Prepare and manage correspondence, reports and documents as required.

2.  Priorities and bring client related matters/complains to the notice of the manager.
 Able to take initiative and excellent customer services telephone etiquettes.
 Open the offices in the morning and lock the front door in the evening.
 Review and update on a regular basis the staff contact and telephone extension lists.
 Greetand welcome visitorstothe Offices,ensuringtogive good services and informing
the relevant member of staff of their arrival.
 Resolve customer complaints via phone, email, mail, or social media.
 Use telephones to reach out to customers and verify account information.
 Greet customers warmly and ascertain problem or reason for calling.
Customer Service Representative
DIGIPHOTO GULF
Dubai MediaCityU.A.E.
2008-2011
Recognized as a TEAM LEADER in 2010, Ranking was based on accuracy, customer service, and
availability and maintaining good rapport to the team.
Duties and Responsibilities:
 Co-developedon-the-jobtrainingprogramthatreducedtrainingtime from eight weeks
to five.
 Contributed to an excellent sales increase during my period by improving lead-
generation and sales-tracking techniques.
 Prepares productor service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.
 Assist with placement of, orders, refunds or exchanges.
 Handle productrecalls,Informcustomerof dealsand promotions and sell products and
services.
Housekeeping Supervisor
MAY FAIR HOTEL
Al Rigga, Deira Dubai, UAE
2005-2011
Duties and Responsibilities:
 Holding meetings with Housekeeping staff to discuss their job functions.
 Listening to, understanding and clarifying guest concerns. Inspecting the cleaning and
servicing of guestrooms and public areas.
 Approachingguests in an attentive, friendly, courteous and service-oriented manner.
 Making sure that all Guest Rooms have appropriate supplies and linens in them.
 Maintaining guest confidentiality at all times.
 Ensuringthat roomsand bathroomsare cleanedona dailybasis.Inspectingguestrooms
and guest areas.

3.  Supervising the disposal of trash and waste.
 Directinghousekeepingstaff toensure a highstandardof cleanlinessinall public areas.
 Delegating work to meet business objectives and goals.
 Maintaining a high standard of personal appearance and grooming.
 Vacuuming carpets and mopping and sweeping tile floors.
 Training up new housekeeping staff.
 Maintaining an inventory of guest room and housekeeping supplies.
 Complying with all health and safety standards.
 Maintaining key control.
EDUCATIONAL BACKGROUND:
LICEO DE CAGAYAN UNIVERSITY
Cagayan De Oro, Philippines
Bachelor of Science in Commerce - BANKING AND FINANCE
SKILLS:
Skill Name
Customer Service, Microsoft Outlook, MS Word, Excel and Access, knowledgeable CRM,
Skill Level
Expert, Intermediate
PERSONAL INFORMATION:
Nationality: Filipino
Religion: Muslim
Language Known: English,Tagalog
Civil Status: Married
Visa Status: Residence – Company Visa ( Freezone )