Jennifer Monge has over 4 years of experience as an executive assistant and director of social media at the Hyatt Regency Buffalo. She provides executive-level support to the general manager, serves as a primary contact between management, sales teams and guests, and maintains records, budgets, and purchases. Monge also has experience in medical billing, administrative assistance, payroll processing, and restaurant serving across several companies. She is proficient in Microsoft Office, social media, and internet programs and seeks to utilize her organizational and office management skills.

1. Jennifer A. Monge
4985 Morgan Parkway - Hamburg, NY 14075 - (716) 913-6058 – Jennifer.monge75@gmail.com
Executive Administrative Assistant
Top-notch Executive Assistant with 4 years of experience managing business relations and special projects at
the senior level of management. Looking to obtain a position as an Executive Administrative Assistant in
which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of
office management skills including – computer knowledge, organizational abilities, business intelligence and
database program use.
Professional experience
Hyatt Regency Buffalo, Buffalo, New York 2011 - Current
Executive Assistant and Director of Social Media (2012-Present)
 Provide executive-level administrative support to the General Manager of the Hyatt Regency Buffalo with a
demonstrated ability to improvise, improve guest relations and meet demanding deadlines
 Serve as a primary point of contact for and liaison between management, sales teams and guests.
 Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing
filing system.
 Maintain excellent written and oral communication skills, problem resolution abilities and a high level of
confidentiality.
 Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
 Make reservations for incoming VIP guests
 Direct contact with guests as well as communication over the phone, through email and reply to all social media
outlets with guest comments
 Process expense reports weekly with supporting documents and budget codes
 Assist in maintaining accounting records, capital purchases, finances and leases, wire transfers and manual
check logs
 Sorted and distributed incoming communication data, including faxes, letters and emails.
 Assistant to the Engineering Department- processing purchase orders for the department
 Assisting the Kitchen by processing all kitchen purchases orders once they are received
 Consistently demonstrates strong attention to detail and ability to multi task within a fast paced, high pressure
environment.
 Deliver mail to all departments in the hotel
 Deposit all checks and keep a check log on all deposits
Hyatt Regency Buffalo
Sales and Conventions Service Assistant (2011-2012) Promoted in October 2012
 Responsible for providing general administrative sales support to the Director of Sales/Marketing, 1 Sales
Manager and 2 Conventions Service Sales Managers
 Route calls and delivery messages in a timely manner
 Created spreadsheets and presentations
 Order office supplies and maintain copy room
 Deposit all checks and keep a check log on all deposits

2. American Home Patient, Blasdell, New York (2009-2010)
DME Medical Biller
 Processing Medical Claims
 Insurance Benefits
 Customer Orders
 Maintain Payment Records
 Collect on Past Due Accounts
Tradesmen International, Cheektowaga, New York (2008-2009)
Administrative Assistant
 Payroll for all contracted employees
 Data Entry
 Organize Travel and Calendar Appointments
 Plan and Coordinate Meetings
 Maintain Supplies
 Creating and Organizing Files
 Answer all incoming calls and direct to Managers
Rural Metro Ambulance, Buffalo, New York (2007-2008)
Ambulance Medical Biller
 Processing Ambulance Reports
 Calculating Ambulance Cost and Billing Patients
 Payment Follow Up
 Follow all HIPPA Regulations
 Ambulance Medical Coding
COMPUTER SKILLS
Microsoft Office, PowerPoint, Opera, Oracle, Reserve, Birchstreet, Passkey, Revinate, Medallia
Internet, Social Media Sites, Envision and 65 WPM
Associates Degree – Erie Community College – Buffalo, NY
RESTAURANT EXPERIENCE
Buffalo Wild Wings – Blasdell, NY – Server – Opened New Restaurant (2010 – 2011)
Applebee’s – Blasdell, NY – Server (2005 – 2007)
Olive Garden – Killeen, TX – Server – Opened New Restaurant (2001 – 2002)
Applebee’s – Killeen, TX – Server (2000 – 2001)
Cracker Barrel – Blasdell, NY – Server- Opened New Restaurant (1997)