This document discusses different types of difficult people and strategies for handling them. It identifies 10 types of difficult people including overparticipants, underparticipants, anti-participants, and others. It also discusses nonfunctional behaviors in meetings like aggression, blocking, and withdrawal. The document aims to help people identify their own challenges, analyze how they react, and practice new methods for controlling situations involving difficult personalities.

1. Dealing with Difficult People

2. Objectives Identify types of difficult people Analyze approaches to handling them Practice new methods of controlling situations

3. Activity Write down three types of people who are difficult for you to deal with. How do you react to them? What do you say and do? What are you thinking?

4. Types of Difficult People Sherman tank Sniper Exploder Indecisives Complainer Negativist Silent clam Know-it-all bulldozer Superagreeable

5. Handling Difficult People in Meetings Over participants Under participants Anti participants Others

6. Over Participants Talks too much Overly helpful Rambler

7. Case Study Overparticipant

8. Under Participants Reserved, shy Listener Bored with everything Old timer Non-cooperator

9. Case Study Under participant

10. Anti Participants Arguer Obstinate Off the beam Griper Injecter

11. Case Study Anti participant

12. Others Side conversations Poor choice of words Definitely wrong idea Personal conflict Asks for leader’s opinion

13. Case Study Other types

14. Nonfunctional Behaviors in Meetings Aggression Blocking Self-confessing Competing Seeking sympathy Seeking sympathy Special pleadings Horsing around Seeking recognition Withdrawal

15. Questions?