We often interact with difficult people, be it our boss, co-workers or customers.
The way we handle them can affect our job, our advancement, and even our health.
How to deal with difficult people at workplacenick_3
Delivered on 31.03.2015 at DMS, PIEAS, Islamabad, Pakistan to the class of communication skills.
One of the assignments given by Dr. Tariq Majeed to the class of MS Radiation and Medical Oncology (RMO) Session 2014-16,
We often interact with difficult people, be it our boss, co-workers or customers.
The way we handle them can affect our job, our advancement, and even our health.
How to deal with difficult people at workplacenick_3
Delivered on 31.03.2015 at DMS, PIEAS, Islamabad, Pakistan to the class of communication skills.
One of the assignments given by Dr. Tariq Majeed to the class of MS Radiation and Medical Oncology (RMO) Session 2014-16,
Out of four Style of communication or behavioral choice viz Direct Aggression(bossy , arrogant , bulldozing , intolerant ,opionated ,overbearing),Indirect Aggression(sarcastic , deceiving , ambiguous ,insinuating ,manipulative ,guilt inducing),Submissive( Wailing , moaning , helpless , passive ,indecisive , apologetic),Assertive(direct ,honest, accepting , responsible ,spontaneous ) recognizes our right, respect right of others, ensures responsibility for ourselves and our action without judging or blaming other people and finally enables les us to Constructively confront and find mutually satisfying solution if conflict exist
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
"I Hate Working With You!" Conflict Resolution for Your Advising CenterAshley Ransom
This was presented at the National Academic Advising Association (NACADA) South Central Region 7 Conference - New Orleans, LA May 4th, 2009; The African American Leadership Conference (AALC) - San Marcos, TX September 12, 2009; The Texas State Leadership Conference - San Marcos, TX September 26, 2009; The University of Texas at San Antonio (UTSA) Advising Conference - San Antonio, TX December 4, 2009; The University of Texas at Austin Professional Development Day, Austin, TX February 10, 2010; Texas Academic Advising Network (TEXAAN) State Conference, San Marcos, TX February 19, 2010; Texas State University - San Marcos Professional Development Workshop September 7 & 8, 2010; National Academic Advising Association (NACADA) National Conference - Orlando, FL. October 6, 2010; and at the Delta Sigma Theta Sorority, Inc. Women’s Retreat – San Marcos, TX, October 2011.
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
Out of four Style of communication or behavioral choice viz Direct Aggression(bossy , arrogant , bulldozing , intolerant ,opionated ,overbearing),Indirect Aggression(sarcastic , deceiving , ambiguous ,insinuating ,manipulative ,guilt inducing),Submissive( Wailing , moaning , helpless , passive ,indecisive , apologetic),Assertive(direct ,honest, accepting , responsible ,spontaneous ) recognizes our right, respect right of others, ensures responsibility for ourselves and our action without judging or blaming other people and finally enables les us to Constructively confront and find mutually satisfying solution if conflict exist
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
"I Hate Working With You!" Conflict Resolution for Your Advising CenterAshley Ransom
This was presented at the National Academic Advising Association (NACADA) South Central Region 7 Conference - New Orleans, LA May 4th, 2009; The African American Leadership Conference (AALC) - San Marcos, TX September 12, 2009; The Texas State Leadership Conference - San Marcos, TX September 26, 2009; The University of Texas at San Antonio (UTSA) Advising Conference - San Antonio, TX December 4, 2009; The University of Texas at Austin Professional Development Day, Austin, TX February 10, 2010; Texas Academic Advising Network (TEXAAN) State Conference, San Marcos, TX February 19, 2010; Texas State University - San Marcos Professional Development Workshop September 7 & 8, 2010; National Academic Advising Association (NACADA) National Conference - Orlando, FL. October 6, 2010; and at the Delta Sigma Theta Sorority, Inc. Women’s Retreat – San Marcos, TX, October 2011.
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
This Presentations talks about knowing more about your personality, know more about different types of people that might be difficult. Finally, tips on how to deal with them.
Remember: You could be one of the difficult people so be fair :)
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Dr. Rick Goodman shares some winning strategies for dealing with difficult people in life and business. For more information visit www.rickgoodman.com and www.advantagecontinuingeducationseminars.com
How to Make Your Organization a Problem Solving Machine With Toyota's 8 step ...Frank Donohue
Organizations don't plan to fail, they just don't have a structured system for problem solving. In this presentation you will find out how to solve problems the way one of the most successful, admired, studied, and emulated companies in the history of commerce solves problems and continuously improves its business and enjoys major breakthroughs time and time again.
customer management, handling difficult guest or customer, rude customer management, focusing on customer, all about customer, how to win customer's attitude, how to increase profitability with customer management
It’s great when you can build a good rapport with patients and everything runs smoothly, but unfortunately, there are patients who can make your work more challenging than it already is.
This presentation mainly explains about the type of patients that are encountered in day to day practice as well as how each of them should be handled to improve the communication between a doctor and the patient.
Material for PGPSE participants of AFTERSCHOOOL CENTRE FOR SOCIAL ENTREPRENEURSHIP. PGPSE is an entrepreneurship oriented programme, open for all, free for all.
3 habits of Effective Group Discussion
What is Group
What is Discussion
Individual and Group
People and Task Matrix
Genuine Listening
Assertive Responding
Giving and Receiving Feedback
Jointing and think Win-win
Handling Differences
Conflict management for leaders - in a school board environmentTom D'Amico
This presentation focuses on conflict in a school environment. The session was delivered to OCSB employees taking the Leadership Journey Part 1 course.
The Author personally conducts the Lecture-Workshop in your Country. She lives in Tagaytay City, Philippines. To Reserve a Workshop Date in your Venue, please call her directly: Local (Philippines): 09295197788 or International: (63) 9266787938.E-mail: wellnesspilipinasinternational@gmail.com. E-mail: ambassadorzara@gmail.com
ARRANGEMENT & FEES:
Professional Fee: (Philippines):
P10,000 per talk provided the Organizer will fetch and bring back the Speaker in Tagaytay City.
For Companies Without Transportation Arrangement, Speaker's Fee is P15,000 for Private Companies
Hotel Accommodation and Plane Tickets c/o Organizer (for out-of-town)
INTERNATIONAL Professional Fee: $1,000 USD per talk
Hotel Accommodation and Plane Tickets c/o Organizer
FYI: Ambassador Zara Jane Juan conducts the Training herself to fund the Peace Missionary Programs of Sailing for Peace because she doesn’t receive donations to prevent corruption.
PEACE VIGIL Programs are:
Initiating Peace: Interfaith Interracial Intercultural Worldwide Prayers to End Terrorism
Educating Peace: Wellness for Peace Education on Climate Change Worldwide
Innovating Peace: Climate Change & Peace Building Eco Forum and Symposium
The Gentle Art of Verbal Self Defense Working with Difficult People And Impro...Donald E. Hester
Why are we going over this? Answer at the beginning. Why they want to know this? Have you ever felt like you where in a losing conversation? Like you could not get out of the box you talked yourself into? Like you could not talk logically about a topic or explain your point of view to someone? Have you ever been verbally attacked and weren’t sure how to respond?