The document describes several problem solving tools including the 8D problem solving method, 5 Why technique, and Poka-Yoke. The 8D method is an eight step approach to problem solving involving forming a team, defining the problem, implementing temporary solutions, identifying root causes, finding and implementing corrective actions, and preventing future issues. The 5 Why technique is used to identify root causes by repeatedly asking why a problem occurred. Poka-Yoke refers to idiot-proofing processes to prevent mistakes.

1. Problem Solving Tools
Tools to change the world

2. 8D
aka C.A.R

3. 8 Eight Disciplines
Problem Solving
Corrective Action
Request

4. 1 Form Team or get ppl to work on it
2 Define problem
3 Temporary solution
4 Identify Root Cause
5 Find corrective action
6 Implement corrective action
7 Take preventive action
8 Lesson learn (and celebrate)

5. WHY
WHY
5 WHY
WHY
WHY

6. 1 Form Team or get ppl to work on it
2 Define problem
3 Temporary solution
4 Identify Root Cause 5-Why's
5 Find corrective action
6 Implement corrective action
7 Take preventive action
8 Lesson learn (and celebrate)

7. Poka-yoke
ポカヨケ

8. Idiot-proof your
stuff
Design ones process so that the
likelihood of mistakes is almost
impossible and at least easily
detected and corrected

9. 1 Form Team or get ppl to work on it
2 Define problem
3 Temporary solution
4 Identify Root Cause
5 Find corrective action
6 Implement corrective action
7 Take preventive action Poka-yoke me
8 Lesson learn (and celebrate)