SlideShare a Scribd company logo
Managing Difficult Situations and People
                  BY
         Omole Adetoun (ACIPM)
Learning Objectives
At the end of the sessions, participants
  should be able to:
• describe the different situations that
  are termed “difficult”;
• identify people that could be
  regarded as difficult; and
• state ways of managing difficult
  situations and people.
Introduction
• Life is in cycles and phases.
• We all desire peaceful and joyful moments, but
  some unexpected events come up that leave us
  shaken and disturbed.
• Sometimes, some people we have to interact with
  makes life seemingly unbearable.
• Understanding these occurrences and learning to
  manage them appropriately is necessary.
• Our ability to manage difficult situations and
  people reflect positively in our lives and equip us
  to support others in similar situations.
Content
•   Learning Objectives
•   Introduction
•   Content
•   Characteristics and examples of difficult
    situations
•   Characteristics of difficult people
•   Wrong approaches and reactions to
    handling issues
•   Handling difficult situations
•   Handling difficult people
•   Conclusion
Characteristics of Difficult Situations
    Physical changes e.g. break out in sweat,
    tears, increased use of the toilet, very high
    or very low blood pressures
•   Disrupt planned schedules e.g. timetable or
    budget
•   Bring about confusion in deciding on the
    way forward or the best alternative
•   Increases high blood pressure (HBP)
•   Leads to emotional breakdown with feelings
    of rejection or depression or even loneliness
Examples of difficult situations
• Hearing a devastating news

• Physically Related – Terminal illness, extreme changes in health or
  unexpected change of environment

• Emotionally Related – Bereavement, Separation or Divorce,
  Loneliness, Unwanted pregnancy, Loss of pregnancy

• Financially Related – Loss of means of income, or savings or
  investment, fire incidences

• Mentally Related – Failure, Complete or partial loss of memory

• Addictions or habits one is trying to overcome
“Difficult” People
• You have negative feelings whenever you anticipate
  meeting them or even communicating with them; or
  whenever you have thoughts about them

• They leave you with negative feelings about yourself or
  situations

• They make you say or do what you don’t feel good
  about, or things you tend to always regret

• You are never on the same “page” and always seem to
  have conflicting opinions and preferences

• They are known to cause more chaos and confusion
  than order and peace
Managing difficult situations the right
               way . . .
• Be clear on the ones within your control and the ones out of your
  control
• Identify the cyclical ones, note it down in a diary or reminder to
  prepare psychologically for it, or put measures in place e.g.
  leaving early for an appointment as against rushing
• Have a support group; this could be family, group of friends,
  religious group or even one friend
• Try to develop a backup or alternative especially for financially
  related
• Express yourself without infecting harm on self or others….more
  for emotional ones where one is hurting and feels the need to cry
• Ask for help/collaboration
• Seek professional
Difficult situations and people. . .
builds your resilience – you become stronger, “I
 never knew I had such capacity to withstand this
 problem...”
challenges you i.e. puts you on your toes
empowers you to help/support others based on
 your experience
 shows you your “true” friends and relatives
Managing difficult
situations/people the
wrong way
   Pretence - denial

   Running away – avoidance

    Reacting rather than
responding

    Keeping quiet when you
ought to challenge the people or
situation. Be assertive and don’t
concede

     Inability to seek appropriate
and timely counsel

      Failure to disclose the actual
facts ( as the case may).


      Becoming physical
Manage difficult situations and
            people by....
• Having a positive image of yourself
• Understanding the different personality types
• Avoiding pre-judgments
• Identifying the positive traits of these people
  and leveraging on them
• Discovering their expectations or issues and
  working around it, especially if seasonal e.g.
  your boss, supervisor, parents/spouse etc
Class Activity



 Discuss some practical ways of
 managing difficult situations and
 people that has worked for you
Conclusion
 As long as we are in this world, one is likely to be faced with
  situations and people that are termed “difficult”.

 Taking the wrong approaches whenever these occur leave one
  even worse than desirable.

 Identify these difficult situations and people early enough and
  develop the ability and maturity to manage them.

 With the experiences gained in this regard, one is also able to
  provide support to others who may be passing through such
  difficult situations.
Reading lists
For further study:
• Heller, R. (1998). Communicate Clearly. Dorling
  Kindersley Limited, London.
• Templar, R. (2003). The Rules of Work. Pearson
  Education Limited. Edinburgh Gate.
• Ziglar, Z. (2006). Better Than Good. Thomas
  Nelson. Nashville, Tenn.
• Maxwell, J.C. ( 2007). Talent Is Never Enough.
  Thomas Nelson Inc.
The End



Thank you for your attention, Bye for now.

More Related Content

What's hot

Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...
Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...
Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...
martinshaji
 
Dealing with difficult people at work
Dealing with difficult people at workDealing with difficult people at work
Dealing with difficult people at work
Jackie Woodside, MSW, LICSW, CPC
 
Dealing with a difficult coworker
Dealing with a difficult coworkerDealing with a difficult coworker
Dealing with a difficult coworker
Roberto de Paula Lico Junior
 
Dealing with difficult situations at work
Dealing with difficult situations at workDealing with difficult situations at work
Dealing with difficult situations at work
Roberto de Paula Lico Junior
 
Coping with difficult people
 Coping with difficult people Coping with difficult people
Coping with difficult people
Deexan Cases
 
Time and stress management
Time and stress managementTime and stress management
Time and stress management
paiils111
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
Hisham Hosni
 
Planning, prioritising and efficiency: a Time Management Workshop
Planning, prioritising and efficiency: a Time Management WorkshopPlanning, prioritising and efficiency: a Time Management Workshop
Planning, prioritising and efficiency: a Time Management Workshop
Improvement Skills Consulting Ltd.
 
Skills for Working With Difficult People in Challenging Situations
Skills for Working With Difficult People in Challenging SituationsSkills for Working With Difficult People in Challenging Situations
Skills for Working With Difficult People in Challenging Situations
Optimal Solutions Consulting
 
Workplace personalities and how to deal with them
Workplace personalities and how to deal with themWorkplace personalities and how to deal with them
Workplace personalities and how to deal with them
kashif Hassan
 
Problem solving
Problem solvingProblem solving
Problem solving
Mona AlZeer
 
Planning & Prioritizing for Effective Results
Planning & Prioritizing for Effective ResultsPlanning & Prioritizing for Effective Results
Planning & Prioritizing for Effective Results
m nagaRAJU
 
10 Ways to Build Resilience
10 Ways to Build Resilience10 Ways to Build Resilience
10 Ways to Build Resilience
Georgia Oikonomou
 
Assertiveness in the Workplace
Assertiveness in the WorkplaceAssertiveness in the Workplace
Assertiveness in the Workplace
Dokka Srinivasu
 
Problem solving & Decision making
Problem solving & Decision makingProblem solving & Decision making
Problem solving & Decision making
Abdallah Yakoub
 
Time Management Training Ppt
Time Management Training PptTime Management Training Ppt
Time Management Training Ppt
Navene Kumar
 
Building Resilience - Resilience in a Time of Change and Opportunity
Building Resilience - Resilience in a Time of Change and OpportunityBuilding Resilience - Resilience in a Time of Change and Opportunity
Building Resilience - Resilience in a Time of Change and Opportunity
Stephen Murgatroyd, PhD FBPsS FRSA
 
Dealing with Difficult People 2016
Dealing with Difficult People 2016Dealing with Difficult People 2016
Dealing with Difficult People 2016
Prabhu Dessai R. M.
 
Effective Problem Solving and Decision Making
Effective Problem Solving and Decision MakingEffective Problem Solving and Decision Making
Effective Problem Solving and Decision Making
Boom San Agustin, CSP, CC, CL
 
Building Resilience
Building ResilienceBuilding Resilience
Building Resilience
Rachel Weiss
 

What's hot (20)

Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...
Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...
Stress study-A Detailed Study On Stress| Management And Clinical And Medical ...
 
Dealing with difficult people at work
Dealing with difficult people at workDealing with difficult people at work
Dealing with difficult people at work
 
Dealing with a difficult coworker
Dealing with a difficult coworkerDealing with a difficult coworker
Dealing with a difficult coworker
 
Dealing with difficult situations at work
Dealing with difficult situations at workDealing with difficult situations at work
Dealing with difficult situations at work
 
Coping with difficult people
 Coping with difficult people Coping with difficult people
Coping with difficult people
 
Time and stress management
Time and stress managementTime and stress management
Time and stress management
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
 
Planning, prioritising and efficiency: a Time Management Workshop
Planning, prioritising and efficiency: a Time Management WorkshopPlanning, prioritising and efficiency: a Time Management Workshop
Planning, prioritising and efficiency: a Time Management Workshop
 
Skills for Working With Difficult People in Challenging Situations
Skills for Working With Difficult People in Challenging SituationsSkills for Working With Difficult People in Challenging Situations
Skills for Working With Difficult People in Challenging Situations
 
Workplace personalities and how to deal with them
Workplace personalities and how to deal with themWorkplace personalities and how to deal with them
Workplace personalities and how to deal with them
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Planning & Prioritizing for Effective Results
Planning & Prioritizing for Effective ResultsPlanning & Prioritizing for Effective Results
Planning & Prioritizing for Effective Results
 
10 Ways to Build Resilience
10 Ways to Build Resilience10 Ways to Build Resilience
10 Ways to Build Resilience
 
Assertiveness in the Workplace
Assertiveness in the WorkplaceAssertiveness in the Workplace
Assertiveness in the Workplace
 
Problem solving & Decision making
Problem solving & Decision makingProblem solving & Decision making
Problem solving & Decision making
 
Time Management Training Ppt
Time Management Training PptTime Management Training Ppt
Time Management Training Ppt
 
Building Resilience - Resilience in a Time of Change and Opportunity
Building Resilience - Resilience in a Time of Change and OpportunityBuilding Resilience - Resilience in a Time of Change and Opportunity
Building Resilience - Resilience in a Time of Change and Opportunity
 
Dealing with Difficult People 2016
Dealing with Difficult People 2016Dealing with Difficult People 2016
Dealing with Difficult People 2016
 
Effective Problem Solving and Decision Making
Effective Problem Solving and Decision MakingEffective Problem Solving and Decision Making
Effective Problem Solving and Decision Making
 
Building Resilience
Building ResilienceBuilding Resilience
Building Resilience
 

Similar to Managing Difficult Situations and People

Creating a Different Perspective
Creating a Different PerspectiveCreating a Different Perspective
Creating a Different Perspective
BHSA
 
Compassion Fatigue
Compassion FatigueCompassion Fatigue
Compassion Fatigue
John C. "TC" Megahan
 
Cbt 2014
Cbt 2014Cbt 2014
Cbt 2014
rolandwms
 
Psych_First_Aid_ppt.pptx
Psych_First_Aid_ppt.pptxPsych_First_Aid_ppt.pptx
Psych_First_Aid_ppt.pptx
ReyEnsepedo
 
NATCEP Day 36 Presentation
NATCEP Day 36 PresentationNATCEP Day 36 Presentation
NATCEP Day 36 Presentation
payneje
 
Borderline personality disorder
Borderline personality disorderBorderline personality disorder
Borderline personality disorder
Montgomery County Coalition for the Homeless
 
Stress Management for IT Professionals
Stress Management for IT ProfessionalsStress Management for IT Professionals
Stress Management for IT Professionals
Don Crawley
 
Stress Management for IT Professionals
Stress Management for IT ProfessionalsStress Management for IT Professionals
Stress Management for IT Professionals
Don Crawley
 
Steering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under StressSteering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under Stress
eph-hr
 
Steering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under StressSteering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under Stress
Kevin Thomas
 
How To Cope With Having A Disability
How To Cope With Having A DisabilityHow To Cope With Having A Disability
How To Cope With Having A Disability
Signature HealthCARE Spirituality Pillar
 
STRESS.pptx
STRESS.pptxSTRESS.pptx
STRESS.pptx
AdamHouzali
 
Understanding personality disorders
Understanding personality disordersUnderstanding personality disorders
Understanding personality disorders
Christine Hammond, LMHC, NCC
 
Classroom disruption
Classroom disruptionClassroom disruption
Classroom disruption
Ahmed Hussein
 
Crisis Counseling and Trauma
Crisis Counseling and TraumaCrisis Counseling and Trauma
Crisis Counseling and Trauma
PathroseKRaju
 
DV Session 2.pptx
DV Session 2.pptxDV Session 2.pptx
DV Session 2.pptx
MirzaArslaan
 
Developing Positive Mental Attitude rev 1.pptx
Developing Positive Mental Attitude rev 1.pptxDeveloping Positive Mental Attitude rev 1.pptx
Developing Positive Mental Attitude rev 1.pptx
Freelance Consultant
 
Resilience In The Job Search Master6.21.10
Resilience In The Job Search Master6.21.10Resilience In The Job Search Master6.21.10
Resilience In The Job Search Master6.21.10
heekin36
 
3. stress sfs 3.pptx
3. stress sfs 3.pptx3. stress sfs 3.pptx
3. stress sfs 3.pptx
Ritukumar47
 
Mental depression symptoms
Mental depression symptomsMental depression symptoms
Mental depression symptoms
Imtimeri Pongen
 

Similar to Managing Difficult Situations and People (20)

Creating a Different Perspective
Creating a Different PerspectiveCreating a Different Perspective
Creating a Different Perspective
 
Compassion Fatigue
Compassion FatigueCompassion Fatigue
Compassion Fatigue
 
Cbt 2014
Cbt 2014Cbt 2014
Cbt 2014
 
Psych_First_Aid_ppt.pptx
Psych_First_Aid_ppt.pptxPsych_First_Aid_ppt.pptx
Psych_First_Aid_ppt.pptx
 
NATCEP Day 36 Presentation
NATCEP Day 36 PresentationNATCEP Day 36 Presentation
NATCEP Day 36 Presentation
 
Borderline personality disorder
Borderline personality disorderBorderline personality disorder
Borderline personality disorder
 
Stress Management for IT Professionals
Stress Management for IT ProfessionalsStress Management for IT Professionals
Stress Management for IT Professionals
 
Stress Management for IT Professionals
Stress Management for IT ProfessionalsStress Management for IT Professionals
Stress Management for IT Professionals
 
Steering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under StressSteering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under Stress
 
Steering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under StressSteering Through Troubled Waters: Helping Colleagues Under Stress
Steering Through Troubled Waters: Helping Colleagues Under Stress
 
How To Cope With Having A Disability
How To Cope With Having A DisabilityHow To Cope With Having A Disability
How To Cope With Having A Disability
 
STRESS.pptx
STRESS.pptxSTRESS.pptx
STRESS.pptx
 
Understanding personality disorders
Understanding personality disordersUnderstanding personality disorders
Understanding personality disorders
 
Classroom disruption
Classroom disruptionClassroom disruption
Classroom disruption
 
Crisis Counseling and Trauma
Crisis Counseling and TraumaCrisis Counseling and Trauma
Crisis Counseling and Trauma
 
DV Session 2.pptx
DV Session 2.pptxDV Session 2.pptx
DV Session 2.pptx
 
Developing Positive Mental Attitude rev 1.pptx
Developing Positive Mental Attitude rev 1.pptxDeveloping Positive Mental Attitude rev 1.pptx
Developing Positive Mental Attitude rev 1.pptx
 
Resilience In The Job Search Master6.21.10
Resilience In The Job Search Master6.21.10Resilience In The Job Search Master6.21.10
Resilience In The Job Search Master6.21.10
 
3. stress sfs 3.pptx
3. stress sfs 3.pptx3. stress sfs 3.pptx
3. stress sfs 3.pptx
 
Mental depression symptoms
Mental depression symptomsMental depression symptoms
Mental depression symptoms
 

More from Adetoun Omole

Developing appropriate work values, ethics and corporate
Developing appropriate work values, ethics and corporateDeveloping appropriate work values, ethics and corporate
Developing appropriate work values, ethics and corporate
Adetoun Omole
 
Human relations at work adetoun omole (acipm)
Human relations at work   adetoun omole (acipm)Human relations at work   adetoun omole (acipm)
Human relations at work adetoun omole (acipm)
Adetoun Omole
 
Writing and developing role plays
Writing and developing role playsWriting and developing role plays
Writing and developing role plays
Adetoun Omole
 
Managerial Emotional Intelligence by Adetoun Omole
Managerial Emotional Intelligence by Adetoun OmoleManagerial Emotional Intelligence by Adetoun Omole
Managerial Emotional Intelligence by Adetoun Omole
Adetoun Omole
 
Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)
Adetoun Omole
 
Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)
Adetoun Omole
 
Work hard and work smart!
Work hard and work smart!Work hard and work smart!
Work hard and work smart!
Adetoun Omole
 
The Teachers' Role in the Development and growth of schools
The  Teachers' Role in the Development and growth of schoolsThe  Teachers' Role in the Development and growth of schools
The Teachers' Role in the Development and growth of schools
Adetoun Omole
 
Work hard and work smart
Work hard and work smartWork hard and work smart
Work hard and work smart
Adetoun Omole
 

More from Adetoun Omole (9)

Developing appropriate work values, ethics and corporate
Developing appropriate work values, ethics and corporateDeveloping appropriate work values, ethics and corporate
Developing appropriate work values, ethics and corporate
 
Human relations at work adetoun omole (acipm)
Human relations at work   adetoun omole (acipm)Human relations at work   adetoun omole (acipm)
Human relations at work adetoun omole (acipm)
 
Writing and developing role plays
Writing and developing role playsWriting and developing role plays
Writing and developing role plays
 
Managerial Emotional Intelligence by Adetoun Omole
Managerial Emotional Intelligence by Adetoun OmoleManagerial Emotional Intelligence by Adetoun Omole
Managerial Emotional Intelligence by Adetoun Omole
 
Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)
 
Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)
 
Work hard and work smart!
Work hard and work smart!Work hard and work smart!
Work hard and work smart!
 
The Teachers' Role in the Development and growth of schools
The  Teachers' Role in the Development and growth of schoolsThe  Teachers' Role in the Development and growth of schools
The Teachers' Role in the Development and growth of schools
 
Work hard and work smart
Work hard and work smartWork hard and work smart
Work hard and work smart
 

Recently uploaded

The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
JoeYangGreatMachiner
 
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
Aleksey Savkin
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Neil Horowitz
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
my Pandit
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
my Pandit
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
CLIVE MINCHIN
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
Aggregage
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
ecamare2
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
SOFTTECHHUB
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
SabaaSudozai
 
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfThe 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
thesiliconleaders
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
AnnySerafinaLove
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
JeremyPeirce1
 
Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)
Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)
Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)
Lviv Startup Club
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
HajeJanKamps
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
sssourabhsharma
 
Easily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYCEasily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYC
Any kyc Account
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 

Recently uploaded (20)

The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
 
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
 
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfThe 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
 
Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)
Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)
Maksym Vyshnivetskyi: PMO KPIs (UA) (#12)
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
 
Easily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYCEasily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYC
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
 

Managing Difficult Situations and People

  • 1. Managing Difficult Situations and People BY Omole Adetoun (ACIPM)
  • 2. Learning Objectives At the end of the sessions, participants should be able to: • describe the different situations that are termed “difficult”; • identify people that could be regarded as difficult; and • state ways of managing difficult situations and people.
  • 3. Introduction • Life is in cycles and phases. • We all desire peaceful and joyful moments, but some unexpected events come up that leave us shaken and disturbed. • Sometimes, some people we have to interact with makes life seemingly unbearable. • Understanding these occurrences and learning to manage them appropriately is necessary. • Our ability to manage difficult situations and people reflect positively in our lives and equip us to support others in similar situations.
  • 4. Content • Learning Objectives • Introduction • Content • Characteristics and examples of difficult situations • Characteristics of difficult people • Wrong approaches and reactions to handling issues • Handling difficult situations • Handling difficult people • Conclusion
  • 5. Characteristics of Difficult Situations Physical changes e.g. break out in sweat, tears, increased use of the toilet, very high or very low blood pressures • Disrupt planned schedules e.g. timetable or budget • Bring about confusion in deciding on the way forward or the best alternative • Increases high blood pressure (HBP) • Leads to emotional breakdown with feelings of rejection or depression or even loneliness
  • 6. Examples of difficult situations • Hearing a devastating news • Physically Related – Terminal illness, extreme changes in health or unexpected change of environment • Emotionally Related – Bereavement, Separation or Divorce, Loneliness, Unwanted pregnancy, Loss of pregnancy • Financially Related – Loss of means of income, or savings or investment, fire incidences • Mentally Related – Failure, Complete or partial loss of memory • Addictions or habits one is trying to overcome
  • 7. “Difficult” People • You have negative feelings whenever you anticipate meeting them or even communicating with them; or whenever you have thoughts about them • They leave you with negative feelings about yourself or situations • They make you say or do what you don’t feel good about, or things you tend to always regret • You are never on the same “page” and always seem to have conflicting opinions and preferences • They are known to cause more chaos and confusion than order and peace
  • 8. Managing difficult situations the right way . . . • Be clear on the ones within your control and the ones out of your control • Identify the cyclical ones, note it down in a diary or reminder to prepare psychologically for it, or put measures in place e.g. leaving early for an appointment as against rushing • Have a support group; this could be family, group of friends, religious group or even one friend • Try to develop a backup or alternative especially for financially related • Express yourself without infecting harm on self or others….more for emotional ones where one is hurting and feels the need to cry • Ask for help/collaboration • Seek professional
  • 9. Difficult situations and people. . . builds your resilience – you become stronger, “I never knew I had such capacity to withstand this problem...” challenges you i.e. puts you on your toes empowers you to help/support others based on your experience  shows you your “true” friends and relatives
  • 10. Managing difficult situations/people the wrong way  Pretence - denial  Running away – avoidance  Reacting rather than responding  Keeping quiet when you ought to challenge the people or situation. Be assertive and don’t concede  Inability to seek appropriate and timely counsel  Failure to disclose the actual facts ( as the case may).  Becoming physical
  • 11. Manage difficult situations and people by.... • Having a positive image of yourself • Understanding the different personality types • Avoiding pre-judgments • Identifying the positive traits of these people and leveraging on them • Discovering their expectations or issues and working around it, especially if seasonal e.g. your boss, supervisor, parents/spouse etc
  • 12. Class Activity Discuss some practical ways of managing difficult situations and people that has worked for you
  • 13. Conclusion  As long as we are in this world, one is likely to be faced with situations and people that are termed “difficult”.  Taking the wrong approaches whenever these occur leave one even worse than desirable.  Identify these difficult situations and people early enough and develop the ability and maturity to manage them.  With the experiences gained in this regard, one is also able to provide support to others who may be passing through such difficult situations.
  • 14. Reading lists For further study: • Heller, R. (1998). Communicate Clearly. Dorling Kindersley Limited, London. • Templar, R. (2003). The Rules of Work. Pearson Education Limited. Edinburgh Gate. • Ziglar, Z. (2006). Better Than Good. Thomas Nelson. Nashville, Tenn. • Maxwell, J.C. ( 2007). Talent Is Never Enough. Thomas Nelson Inc.
  • 15. The End Thank you for your attention, Bye for now.