How to Coach Difficult People - Rendy Aries Fajrin & Raka Dipura
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This document provides tips for coaching difficult people by discussing different personality types that can be difficult to interact with, including downers, better thans, passives, and tanks. It suggests shifting to a positive perspective by considering difficult people as potential friends, probing with clarifying questions to better understand them, and building curiosity to understand their context rather than judging them. The key message is that difficult people do not truly exist - it is a matter of changing one's own perspective.
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3) A new perspective is needed that sees failures as learning opportunities rather than punishments, and embraces unpredictability through transparency and commitment rather than fixed predictions and scope.
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- 1. How to Coach Difficult People Rendy Aries Fajrin Raka Dipura Scrum Master - Alterra Scrum Master - Doku by
- 2. Difficult People Dilemma People with certain personality traits or emotional characteristics that make you difficult to interact with them.
- 3. The Downers They always have something bad to say, almost impossible to please.
- 4. They like to try impressing you, name-dropping and comparing The Better Thans
- 5. They don’t contribute much to conversations or people around them and let others do the hard work. The Passive
- 6. The Tanks They want their way and will do anything to get it.
- 7. Sharing Times Who is the most "difficult people" in your life? When & where do you usually encounter him/her? What’s the most “difficult” trait attached to him/her? What are your struggles with his/her trait/characteristic?
- 8. "Two people can see the same thing, disagree, and yet both be right. It's not logical, It's psychological." - Stephen Covey - The New Perspectives
- 9. What would you do Differently? SHIFT Positive Perspective PARTNER UP Consider as Your Potential Friend PROBE Proposed Action to Know Better
- 10. Client share his/her challenge & proposed action 2 minutes Consultants ask the client clarifying questions 2 minutes Collaborate to generate more ideas 3 minutes Troika consulting
- 12. The Homeless People Lesson “All homeless people should put down the bottle, throw away their cigarette, and get to work.”
- 13. The Missing Puzzles “If a person’s behaviour doesn’t make sense to you, it is because you are missing a part of their context. It’s that simple.” - Devon Price -
- 14. Quick Tips Collaborate Step Out Negative Judgement Step in Positive Judgement Build curiosity to understand
- 15. Difficult people DO NOT EXIST Change your Perspective Thank you & Scrum On!
Editor's Notes
- Tukang komplain, judging
- Sombong, tukang pamer, gak mau kalah
- Cuek, malas, pendiam
- Bossy, perfeksionis, micro-controlling Ganti gambar tank
- Contoh: tidak kenal -> stubborn, teman -> strong willed, tidak kenal -> sok tau, kenal -> resourceful
- Persepi orang – ada story dibalik%