This document discusses different types of difficult people and how to deal with them. It identifies "The Tank", "The Sniper", "The Know-It-All", "The Think-They-Know-It-All", "The Yes Person", "The No Person", "The Maybe Person", and "The Whiner" as common types of difficult people. It provides tips for each type, such as not defending yourself against "The Tank", not overreacting to "The Sniper", being prepared when dealing with "The Know-It-All", and listening without agreeing or disagreeing when dealing with "The Whiner". The overall document provides guidance on identifying different personalities that can be difficult and strategies for construct

1. A K A S H S H A R M A
( P G D M - I V )
Coping with difficult people
in an organization

2. What is difficult behavior ?

3. People feel
• Rushed — not enough
time
• Insecure
• Angry
• And have some need or
interest
Stressed!!!
Why Are People Difficult?

4. TASK FOCUSED PEOPLE FOCUSED:
INTENT:
• To get
things done
• To get
things right
NEED:
• Control
• Perfection
INTENT:
• - To get
along
• - To get
appreciated
NEED:
• -Approval
• -Attention
TYPES of “PEOPLE”

5. A Difficult Person Can Be ...
 The Tank
 The Sniper
 The Know-It-All
 The Think-They-Know-It-All
 The Yes Person
 The No Person
 The Maybe Person
 The Whiner

6. WHO ARE THEY????
HOW TO DEAL WITH
THEM????
2/14/2012
 Bullies their way toward
the results they want.
 Belittles you in front of
anyone.
 Tries to convince you that you
are doing a poor job when you
are doing fine.
 Saying Harsh words with smile
 Don’t counterattack!.
 Don’t defend, explain, or
justify
 Don’t shut down
“The Tank”

7. WHO ARE THEY??
HOW TO DEAL WITH
THEM??
 Hide their real face.
 Identify your weaknesses and
using them against you,
through sabotage and gossip .
 Stop, Look, & Backtrack.
 Don’t overreact.
 Go on a grievance patrol.
 Suggest a civil future.
“Sniper”

8. WHO ARE THEY??
HOW TO DEAL WITH
THEM??
 Controls people and events by
dominating conversation with
lengthy, imperious arguments.
 Tries to find flaws in
everything.
 Be prepared and know your
stuff.
 Present your views indirectly.
 Turn them into mentors.
“The Know-It-All”

9. WHO ARE THEY??
HOW TO DEAL WITH
THEM??
 Although these people don’t
know that much, they don’t let
that get in the way. If you don’t
know much about what they’re
talking about, they may
mislead you into trouble.
 Give them a little attention.
 Tell it like it is.
 Give them a break.
 Break the cycle.
“The Think-They-Know-It-All
(EXPERT)”

10. WHO ARE THEY??
HOW TO DEAL WITH
THEM??
 Answers “Yes” to every request
without thinking about what is
being promised .
 Say “Yes” to please people
 To avoid confrontations.
 Don’t place blame
 Be patient
 Ensure commitment
 Strengthen the relationship.
“The Yes-Person”

11. WHO ARE THEY??
HOW TO DEAL WITH
THEM??
 No- Person is task-focused.
 Perfection is his/her standard.
 Finds negatives.
 Go with the flow.
 Leave the door open.
 Be patient.
 Appreciate the
No Person.
“The No-Person”

12. WHO ARE THEY??
HOW TO DEAL WITH
THEM??
 Unable to make decision.
 Put off the difficult decision,
hoping that a better choice will
come up.
 Establish a comfort zone.
 Use a decision-making process.
 Don’t push the Maybe Person.
 Stay calm.
“The Maybe Person”

13. WHO ARE THEY??
HOW TO DEAL WITH
THEM??
 Usually complaints a lot.
 Avoids taking responsibility.
 Wants sympathy.
 Has negative view of the
world.
 Cousins to No-People.
 Listen for the main points.
 Interrupt and get specific.
 Don’t agree or disagree with
Whiners.
 Don’t try to solve Whiners’
problems.
 Don’t ask Whiners why they’re
complaining:
“The Whiner”

14. Difficult people : Coping Plan