This document discusses difficult people and how to deal with them. It defines difficult people as those who cause irritation, upset, or stress to others through their negative behaviors. It notes that difficult people behave in negative ways, are self-centered, avoid responsibility, and can be passive-aggressive or unmotivated. The document recommends building relationships with difficult people, seeking information through questions, listening well, maintaining self-control, following through on promises, and dealing with situations regardless of emotions. The conclusion acknowledges that everyone can be difficult at times and stresses the importance of mastering communication skills to best handle unreasonable people.

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2. Definition
 Difficult people are everywhere
 Anyone who causes anyone else irritation,
upset, stress, anxiety.
 Someone exhibiting negative behavior with
most people, most of the time.
 Dealing with them is a challenge for everyone
but these folk are particular challenges for
organizational leaders
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3. How do the difficult people
behave
 They are negative
 They don’t care about you, they care about
themselves.
 They won’t take responsibility for their behavior
 They are passive aggressive
 They are unmotivated and lazy
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TYPES
OF
DIFFICULT
PEOPLE

6. Dealing with difficult people
 Build relationship
 Show you are interested
 Seek information through question
 Listen well
 Show self control
 Follow through with promises
 Deal with the situation regardless of how
complicated or emotional it may be
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8. Conclusion
Difficult people are everywhere. Maybe you're one
of them? Or maybe, everyone is difficult during
certain moments of their life. Either way, eventually
you'll need to work or compromise with a person
that you think is difficult
In conclusion, to know how to handle unreasonable
and difficult people is to truly master the art of
communication. As you utilize these skills, you may
experience less grief, greater confidence, better
relationships, and higher communication prowess.
You are on your way to leadership success….!!
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