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Dealing with difficult people ppt
- 1. DEALING WITH DIFFICULT PEOPLE BY-JAANVI ARORA BBA IV SEMESTER (MORNING)
- 2. WHY ISTHISTOPIC IMPORTANT? Difficult people are everywhere. Dealing with them is a challenge for everyone, but these folk are particular challenges for organizational leaders. Many corporate leaders believe this is the most significant challenge they face in their professional lives.
- 3. • They arenegative. • They are pot-stirrers. They are selfish . • They won’t take responsibility for their behavior. • They are arrogant . • They are disrespectful. • They are passive – aggressive. • They disregard policy. • They are unmotivated and lazy. How do difficult people behave ?
- 4. DIFFICULT PEOPLE Mostof us encounter unreasonable people in our lives . We may be “stuck” with a difficult individual at work or at home . It’s easy to let a challenging person affect us and ruin our day.
- 5. Types of difficult people Tanks Know it alls Think they knowit alls Maybe person No person Whiners
- 6. SHERMANTANKS Aggressive ,in your face behavior verbal and physical behavior …goal is control at all at all costs … I win/you lose ! Tanks will never back down ! Deal with them by : Maintaining eye contact. Standing your ground, but not getting into a fight with them… it will only escalate the fight. Smiling/maintain self control.
- 7. THE KNOW –IT – ALLS Dominates conversation with lengthy , haughty arguments, and eliminates opposition by finding flaws and weakness to discredit other points of view. Is very knowledgeable and competent. Deal with them by : Picking your battles…sometimes it is best to ignore them or thank them for the information. Never ever asking for their opinion. Recognize that their knowledge is a valuable asset.
- 8. THE THINK THEYKNOW IT ALLS Do not know what they are talking about , but they have a knack of conversation and act like a professional. Deal with them by : State the correct facts or give alternative opinions in as soon as you correct a balloon. This gives the balloon enough time to deflate with as little embarrassment as possible.
- 9. THE MAYBE PERSON They lose themselves on analyzing things to death and never get back on track. Have great difficulty saying anything that might be hurtful or distressing to anyone so… they do nothing at all! Fraught with indecisiveness ! Deal with them by : Making sure they have a deadline and know the reason for the deadline . Being helpful and providing background info to help them make a decision to commit to work asked of them
- 10. THE NEGATIVIST…BETTER KNOWNAS THE NO PERSON Pessimistic Tear down morale Feel that those with power can’t be trusted…suspicious and paranoid Feel like they have no control over anything . Deal with them by : Ask what’s the worst that could happen? Don’t argue with them. Distance yourself from them or limit your time with them to maintain a positive outlook.
- 11. THE COMPLAINER …ALSOKNOWN AS THE WHINNER Nothing, it seems, is ever right for them. They give little specific information about the complaint. They usually state a complaint and then walk away. Deal with them by : Ask them to do the opposite Ask for specifics: who, what ,when , where, how View the complainer as a resource. Sometimes what they complain about really is a problem that needs to be resolved.
- 12. Dealing with difficultpeople Label them Neutralize them Predict them Inform them Ignore them Avoid them Expose them Use them Confront them Discourage them Isolate them
- 13. CONCLUSION In conclusion,to know how to handle unreasonable and difficult people is truly master the art of communication. As you utilize these skills, you may experience less grief, greater confidence, better relationships. And higher communication prowess . You are on your way to leadership success…!
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