SlideShare a Scribd company logo

Working with difficult people

•Download as PPT, PDF•
•
Sugata Chowdhuri
Sugata Chowdhuri
Health & MedicineTechnology
1 of 71
Working With Difficult People Feels Like Getting Pinched by a Lobster Claw! Presented by Greg McKenzie , Oregon School Boards Association Winton Goodrich , Vermont School Boards Association
Cowboy Words of Wisdom ,[object Object],[object Object],[object Object],[object Object],[object Object]
Coping With Difficult People Dr. Robert Bramson Dealing With People You Can’t Stand Dr. Rick Brinkman & Dr. Rick Kirschner
10 Most Un wanted List ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10 Most Un wanted List ,[object Object],[object Object],[object Object],[object Object]
10 Most Un wanted List ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10 Most Un wanted List ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10 Most Un wanted List ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2006 NSBA Convention
Four Choices ,[object Object],[object Object]
1 st Choice ,[object Object],[object Object],[object Object],[object Object]
2 nd Choice ,[object Object],[object Object],[object Object],[object Object]
3 rd Choice ,[object Object],[object Object],[object Object]
4 th Choice ,[object Object],[object Object],[object Object]
Observations About People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lens of Understanding ,[object Object],[object Object]
Patterns ,[object Object],[object Object],[object Object]
People Focus Assertive Cooperative Task Focus Normal Zone
People Focus Assertive Cooperative Task Focus Normal Zone GRENADE SNIPER THINK-THEY-KNOW-IT-ALL NOTHING YES Person MAYBE Person TANK SNIPER KNOW-IT-ALL NOTHING Person NO Person WHINER
Dangerous Assumptions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Table Work ,[object Object],[object Object],[object Object],[object Object]
COMMUNICATION PROFILE GRID PEOPLE TASK ASSERTIVE COOPERATIVE 0 10 20 10 10 10 20 20 20
COMMUNICATION PROFILE GRID PEOPLE TASK ASSERTIVE COOPERATIVE 0 10 20 10 10 10 20 20 20
Question #1 ,[object Object]
[object Object]
Observers Report
Behavior Has a Purpose ,[object Object],[object Object],[object Object]
Four General Intents ,[object Object],[object Object],[object Object],[object Object]
Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE FOUR COMMUNICATION STYLES People Focus Task Focus Assertive Cooperative Amiable Analytical Driver Expressive
Which Style? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People Focus Assertive Cooperative Task Focus Normal Zone Get Appreciated Get Along Get It Done Get It Right GRENADE SNIPER THINK-THEY-KNOW-IT-ALL NOTHING YES Person MAYBE Person TANK SNIPER KNOW-IT-ALL NOTHING Person NO Person WHINER
Notes ,[object Object],[object Object],[object Object],[object Object]
Inherent Conflict in Decision Making Board Decisions Role Pressures Value Differences Differences in Position or Status Different Goals Differences in Perceptions Community pressures vs. professional staff pressures Viewing facts differently Conserving resources vs. expanding service New board member vs. the established member, city vs. rural Differences in belief, philosophy, political orientation
Know Your Teammates ,[object Object],[object Object]
Why Teams Underachieve ,[object Object],[object Object]
Absence of TRUST
Teams with an absence of trust . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overcoming Lack of Trust ,[object Object],[object Object],[object Object],[object Object],[object Object]
2006 NSBA Convention Fear of CONFLICT Absence of TRUST
Teams that fear conflict… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Overcoming Fear of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
A team that fails to commit… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Overcoming lack of commitment ,[object Object],[object Object],[object Object],[object Object]
Involvement vs. Commitment ,[object Object],[object Object],[object Object]
Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
A team that avoids accountability… ,[object Object],[object Object],[object Object],[object Object]
Overcoming Absence of Accountability ,[object Object],[object Object]
Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
A team that is not focused on results… ,[object Object],[object Object],[object Object],[object Object]
Overcoming Inattention to Results ,[object Object],[object Object]
Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
Easy Steps ,[object Object],[object Object]
Listening Skills Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening Exercise Debrief ,[object Object],[object Object],[object Object]
’ s Closing Remarks On Resiliency…
Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening in 3 Channels ,[object Object],[object Object],[object Object]
Listening in 3 Channels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Blending ,[object Object],[object Object],[object Object],[object Object]
Blending Strategies ,[object Object],[object Object],[object Object],[object Object]
Blending Strategies ,[object Object],[object Object],[object Object],[object Object]
Redirecting ,[object Object],[object Object]
Tips ,[object Object],[object Object],[object Object],[object Object]
Communicate Challenge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cowboy Words of Wisdom ,[object Object],[object Object],[object Object],[object Object],[object Object],2006 NSBA Convention
Attitude ,[object Object]
2006 NSBA Convention
THANK YOU

Recommended

Dealing with Difficult People
Dealing with Difficult PeopleDealing with Difficult People
Dealing with Difficult People
SCKESC
 
How to deal with difficult people webinar presentation
How to deal with difficult people webinar presentationHow to deal with difficult people webinar presentation
How to deal with difficult people webinar presentation
Dr. Martina Carroll-Garrison "Dr Tina"
 
DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEDEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLE
guest1a9b1
 
How to handle difficult people
How to handle difficult peopleHow to handle difficult people
How to handle difficult people
Laura Saroukhan
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
Divam Goyal
 
Dealing with difficult people at work
Dealing with difficult people at workDealing with difficult people at work
Dealing with difficult people at work
Jackie Woodside, MSW, LICSW, CPC
 
Dealing with difficult people at work
Dealing with difficult people at workDealing with difficult people at work
Dealing with difficult people at work
Alina Afzal
 
HOW TO DEAL WITH DIFFICULT PEOPLE
HOW TO DEAL WITH DIFFICULT PEOPLEHOW TO DEAL WITH DIFFICULT PEOPLE
HOW TO DEAL WITH DIFFICULT PEOPLE
Ujjwal Sinha
 

Recommended

Dealing with Difficult People
Dealing with Difficult PeopleDealing with Difficult People
Dealing with Difficult People
SCKESC
 
How to deal with difficult people webinar presentation
How to deal with difficult people webinar presentationHow to deal with difficult people webinar presentation
How to deal with difficult people webinar presentation
Dr. Martina Carroll-Garrison "Dr Tina"
 
DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEDEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLE
guest1a9b1
 
How to handle difficult people
How to handle difficult peopleHow to handle difficult people
How to handle difficult people
Laura Saroukhan
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
Divam Goyal
 
Dealing with difficult people at work
Dealing with difficult people at workDealing with difficult people at work
Dealing with difficult people at work
Jackie Woodside, MSW, LICSW, CPC
 
Dealing with difficult people at work
Dealing with difficult people at workDealing with difficult people at work
Dealing with difficult people at work
Alina Afzal
 
HOW TO DEAL WITH DIFFICULT PEOPLE
HOW TO DEAL WITH DIFFICULT PEOPLEHOW TO DEAL WITH DIFFICULT PEOPLE
HOW TO DEAL WITH DIFFICULT PEOPLE
Ujjwal Sinha
 
DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEDEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLE
guest1a9b1
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
Sebastião Gazolla Jr
 
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult PeopleFun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
Pauline van Goethem
 
Dealing with Difficult People 2016
Dealing with Difficult People 2016Dealing with Difficult People 2016
Dealing with Difficult People 2016
Prabhu Dessai R. M.
 
Dealing with difficult people
Dealing with difficult people Dealing with difficult people
Dealing with difficult people
Evelyn Neale
 
dealing with difficult people
dealing with difficult peopledealing with difficult people
dealing with difficult people
Allan Folsom
 
How to handle difficult people
How to handle difficult peopleHow to handle difficult people
How to handle difficult people
zubia arshad
 
Handling difficult people
Handling difficult peopleHandling difficult people
Handling difficult people
Rahul Shinde
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
angelis1
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
Ashraf Al-Astal
 
Dealing with difficult people in negotiation
Dealing with difficult people in negotiationDealing with difficult people in negotiation
Dealing with difficult people in negotiation
ShubhamVishwakarma94
 
Dealing with difficult people brooke
Dealing with difficult people brookeDealing with difficult people brooke
Dealing with difficult people brooke
Allison Johnson
 
Training Program - Dealing With Difficult People
Training Program - Dealing With Difficult PeopleTraining Program - Dealing With Difficult People
Training Program - Dealing With Difficult People
Art Flores
 
Dealing with difficult people ppt
Dealing with difficult people pptDealing with difficult people ppt
Dealing with difficult people ppt
bilix
 
How to deal with difficult people at workplace
How to deal with difficult people at workplaceHow to deal with difficult people at workplace
How to deal with difficult people at workplace
nick_3
 
How to deal with difficult people - Timothy Dimoff
How to deal with difficult people - Timothy DimoffHow to deal with difficult people - Timothy Dimoff
How to deal with difficult people - Timothy Dimoff
Case IQ
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
Hisham Hosni
 
Dealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the WorkplaceDealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the Workplace
Bernadette Boas
 
Crucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters MostCrucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters Most
InnoTech
 
Handling difficult people
Handling difficult peopleHandling difficult people
Handling difficult people
Eky Handayani Eky Handayani
 
Working with difficult people
Working with difficult peopleWorking with difficult people
Working with difficult people
Syed Khaleel Uddin
 
Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)
Dan Wiseman
 

More Related Content

What's hot

Dealing with Difficult People 2016
Dealing with Difficult People 2016Dealing with Difficult People 2016
Dealing with Difficult People 2016
Prabhu Dessai R. M.
 
dealing with difficult people
dealing with difficult peopledealing with difficult people
dealing with difficult people
Allan Folsom
 
Handling difficult people
Handling difficult peopleHandling difficult people
Handling difficult people
Rahul Shinde
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
Ashraf Al-Astal
 
Dealing with difficult people brooke
Dealing with difficult people brookeDealing with difficult people brooke
Dealing with difficult people brooke
Allison Johnson
 

What's hot (20)

DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEDEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLE
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
 
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult PeopleFun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
 
Dealing with Difficult People 2016
Dealing with Difficult People 2016Dealing with Difficult People 2016
Dealing with Difficult People 2016
 
Dealing with difficult people
Dealing with difficult people Dealing with difficult people
Dealing with difficult people
 
dealing with difficult people
dealing with difficult peopledealing with difficult people
dealing with difficult people
 
How to handle difficult people
How to handle difficult peopleHow to handle difficult people
How to handle difficult people
 
Handling difficult people
Handling difficult peopleHandling difficult people
Handling difficult people
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
 
Dealing with difficult people in negotiation
Dealing with difficult people in negotiationDealing with difficult people in negotiation
Dealing with difficult people in negotiation
 
Dealing with difficult people brooke
Dealing with difficult people brookeDealing with difficult people brooke
Dealing with difficult people brooke
 
Training Program - Dealing With Difficult People
Training Program - Dealing With Difficult PeopleTraining Program - Dealing With Difficult People
Training Program - Dealing With Difficult People
 
Dealing with difficult people ppt
Dealing with difficult people pptDealing with difficult people ppt
Dealing with difficult people ppt
 
How to deal with difficult people at workplace
How to deal with difficult people at workplaceHow to deal with difficult people at workplace
How to deal with difficult people at workplace
 
How to deal with difficult people - Timothy Dimoff
How to deal with difficult people - Timothy DimoffHow to deal with difficult people - Timothy Dimoff
How to deal with difficult people - Timothy Dimoff
 
Dealing with difficult people
Dealing with difficult peopleDealing with difficult people
Dealing with difficult people
 
Dealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the WorkplaceDealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the Workplace
 
Crucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters MostCrucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters Most
 
Handling difficult people
Handling difficult peopleHandling difficult people
Handling difficult people
 

Similar to Working with difficult people

Sample Sales Rally 60 Min
Sample Sales Rally 60 MinSample Sales Rally 60 Min
Sample Sales Rally 60 Min
rlestate2
 
Sample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 MinsSample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 Mins
rlestate2
 
2015-04-23 The Courage to Communicate - Effective Leadership
2015-04-23 The Courage to Communicate - Effective Leadership2015-04-23 The Courage to Communicate - Effective Leadership
2015-04-23 The Courage to Communicate - Effective Leadership
Raffa Learning Community
 
A Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their CommunitiesA Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their Communities
Rotary International
 

Similar to Working with difficult people (20)

Working with difficult people
Working with difficult peopleWorking with difficult people
Working with difficult people
 
Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)
 
Sample Sales Rally 60 Min
Sample Sales Rally 60 MinSample Sales Rally 60 Min
Sample Sales Rally 60 Min
 
Sample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 MinsSample Monthly Rally - 90 Mins
Sample Monthly Rally - 90 Mins
 
Leading to difficult people
Leading to difficult peopleLeading to difficult people
Leading to difficult people
 
Team work & performance
Team work & performanceTeam work & performance
Team work & performance
 
How to Create Healthy Boundaries
How to Create Healthy BoundariesHow to Create Healthy Boundaries
How to Create Healthy Boundaries
 
Leadership Misc
Leadership MiscLeadership Misc
Leadership Misc
 
20091007 [Ab] Interpersonal Relations
20091007 [Ab] Interpersonal Relations20091007 [Ab] Interpersonal Relations
20091007 [Ab] Interpersonal Relations
 
Dynamic Communication
Dynamic CommunicationDynamic Communication
Dynamic Communication
 
2015-04-23 The Courage to Communicate - Effective Leadership
2015-04-23 The Courage to Communicate - Effective Leadership2015-04-23 The Courage to Communicate - Effective Leadership
2015-04-23 The Courage to Communicate - Effective Leadership
 
Learn To Mind Read Your Interviewer
Learn To Mind Read Your InterviewerLearn To Mind Read Your Interviewer
Learn To Mind Read Your Interviewer
 
20090504 A Interpersonal Relations
20090504 A Interpersonal Relations20090504 A Interpersonal Relations
20090504 A Interpersonal Relations
 
Soft skills
Soft skillsSoft skills
Soft skills
 
A Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their CommunitiesA Powerful Rotary Peace Project For Young People and Their Communities
A Powerful Rotary Peace Project For Young People and Their Communities
 
Conflict management & reaching consensus for olba
Conflict management & reaching consensus for olbaConflict management & reaching consensus for olba
Conflict management & reaching consensus for olba
 
Notes from over 100 business books
Notes from over 100 business booksNotes from over 100 business books
Notes from over 100 business books
 
Dealing With Difficult People Webinar
Dealing With Difficult People WebinarDealing With Difficult People Webinar
Dealing With Difficult People Webinar
 
Bringing out the best in people pdf
Bringing out the best in people pdfBringing out the best in people pdf
Bringing out the best in people pdf
 
Transformational leadership
Transformational leadershipTransformational leadership
Transformational leadership
 

More from Sugata Chowdhuri

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Sugata Chowdhuri
 

More from Sugata Chowdhuri (14)

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Attitude
AttitudeAttitude
Attitude
 
Selling skills
Selling skillsSelling skills
Selling skills
 
Selling skills
Selling skillsSelling skills
Selling skills
 
Customer service
Customer serviceCustomer service
Customer service
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Teamwork
TeamworkTeamwork
Teamwork
 
Wisdom pearls
Wisdom pearlsWisdom pearls
Wisdom pearls
 
Football
FootballFootball
Football
 
Bhagwat gita
Bhagwat gitaBhagwat gita
Bhagwat gita
 
Thinking can change your life
Thinking can change your lifeThinking can change your life
Thinking can change your life
 
Sholay
SholaySholay
Sholay
 
Reading people
Reading peopleReading people
Reading people
 
Paradigm
ParadigmParadigm
Paradigm
 

Recently uploaded

👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...
👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...
👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...
rajnisinghkjn
 
Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...
Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...
Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...
call girls hydrabad
 
Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...
Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...
Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...
amritaverma53
 
Cardiac Output, Venous Return, and Their Regulation
Cardiac Output, Venous Return, and Their RegulationCardiac Output, Venous Return, and Their Regulation
Cardiac Output, Venous Return, and Their Regulation
MedicoseAcademics
 
Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...
Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...
Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...
Janvi Singh
 
Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...
Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...
Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...
Call Girls in Nagpur High Profile Call Girls
 
❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...
❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...
❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...
Rashmi Entertainment
 
Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...
Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...
Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...
Janvi Singh
 
💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...
💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...
💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...
dilbirsingh0889
 
💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...
💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...
💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...
gragneelam30
 
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room DeliveryCall 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
Jyoti singh
 
Chennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in Chennai
Chennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in ChennaiChennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in Chennai
Chennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in Chennai
khalifaescort01
 
(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...
(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...
(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...
TanyaAhuja34
 
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service AvailableCall Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
Janvi Singh
 
Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...
Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...
Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...
gragneelam30
 
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
dishamehta3332
 
Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...
Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...
Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...
Dipal Arora
 

Recently uploaded (20)

👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...
👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...
👉 Chennai Sexy Aunty’s WhatsApp Number 👉📞 7427069034 👉📞 Just📲 Call Ruhi Colle...
 
Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...
Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...
Call girls Service Phullen / 9332606886 Genuine Call girls with real Photos a...
 
Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...
Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...
Call Girl in Chennai | Whatsapp No 📞 7427069034 📞 VIP Escorts Service Availab...
 
Cardiac Output, Venous Return, and Their Regulation
Cardiac Output, Venous Return, and Their RegulationCardiac Output, Venous Return, and Their Regulation
Cardiac Output, Venous Return, and Their Regulation
 
Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...
Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...
Call Girls Service Jaipur {9521753030 } ❤️VVIP BHAWNA Call Girl in Jaipur Raj...
 
Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...
Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...
Guntur Call Girl Service 📞6297126446📞Just Call Divya📲 Call Girl In Guntur No ...
 
❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...
❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...
❤️ Chandigarh Call Girls☎️98151-579OO☎️ Call Girl service in Chandigarh ☎️ Ch...
 
Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...
Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...
Lucknow Call Girls Service { 9984666624 } ❤️VVIP ROCKY Call Girl in Lucknow U...
 
💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...
💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...
💞 Safe And Secure Call Girls Coimbatore🧿 6378878445 🧿 High Class Coimbatore C...
 
💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...
💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...
💰Call Girl In Bangalore☎️63788-78445💰 Call Girl service in Bangalore☎️Bangalo...
 
ANATOMY AND PHYSIOLOGY OF REPRODUCTIVE SYSTEM.pptx
ANATOMY AND PHYSIOLOGY OF REPRODUCTIVE SYSTEM.pptxANATOMY AND PHYSIOLOGY OF REPRODUCTIVE SYSTEM.pptx
ANATOMY AND PHYSIOLOGY OF REPRODUCTIVE SYSTEM.pptx
 
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room DeliveryCall 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
 
ANATOMY AND PHYSIOLOGY OF RESPIRATORY SYSTEM.pptx
ANATOMY AND PHYSIOLOGY OF RESPIRATORY SYSTEM.pptxANATOMY AND PHYSIOLOGY OF RESPIRATORY SYSTEM.pptx
ANATOMY AND PHYSIOLOGY OF RESPIRATORY SYSTEM.pptx
 
7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta
7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta
7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta
 
Chennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in Chennai
Chennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in ChennaiChennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in Chennai
Chennai Call Girls Service {7857862533 } ❤️VVIP ROCKY Call Girl in Chennai
 
(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...
(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...
(RIYA)🎄Airhostess Call Girl Jaipur Call Now 8445551418 Premium Collection Of ...
 
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service AvailableCall Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
 
Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...
Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...
Call Girls Bangalore - 450+ Call Girl Cash Payment 💯Call Us 🔝 6378878445 🔝 💃 ...
 
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
 
Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...
Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...
Bhawanipatna Call Girls 📞9332606886 Call Girls in Bhawanipatna Escorts servic...
 

Working with difficult people

  • 1. Working With Difficult People Feels Like Getting Pinched by a Lobster Claw! Presented by Greg McKenzie , Oregon School Boards Association Winton Goodrich , Vermont School Boards Association
  • 2.
  • 3. Coping With Difficult People Dr. Robert Bramson Dealing With People You Can’t Stand Dr. Rick Brinkman & Dr. Rick Kirschner
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. People Focus Assertive Cooperative Task Focus Normal Zone
  • 19. People Focus Assertive Cooperative Task Focus Normal Zone GRENADE SNIPER THINK-THEY-KNOW-IT-ALL NOTHING YES Person MAYBE Person TANK SNIPER KNOW-IT-ALL NOTHING Person NO Person WHINER
  • 20.
  • 21.
  • 22. COMMUNICATION PROFILE GRID PEOPLE TASK ASSERTIVE COOPERATIVE 0 10 20 10 10 10 20 20 20
  • 23. COMMUNICATION PROFILE GRID PEOPLE TASK ASSERTIVE COOPERATIVE 0 10 20 10 10 10 20 20 20
  • 24.
  • 25.
  • 27.
  • 28.
  • 29.
  • 30. THE FOUR COMMUNICATION STYLES People Focus Task Focus Assertive Cooperative Amiable Analytical Driver Expressive
  • 31.
  • 32. People Focus Assertive Cooperative Task Focus Normal Zone Get Appreciated Get Along Get It Done Get It Right GRENADE SNIPER THINK-THEY-KNOW-IT-ALL NOTHING YES Person MAYBE Person TANK SNIPER KNOW-IT-ALL NOTHING Person NO Person WHINER
  • 33.
  • 34. Inherent Conflict in Decision Making Board Decisions Role Pressures Value Differences Differences in Position or Status Different Goals Differences in Perceptions Community pressures vs. professional staff pressures Viewing facts differently Conserving resources vs. expanding service New board member vs. the established member, city vs. rural Differences in belief, philosophy, political orientation
  • 35.
  • 36.
  • 37. Absence of TRUST
  • 38.
  • 39.
  • 40. 2006 NSBA Convention Fear of CONFLICT Absence of TRUST
  • 41.
  • 42.
  • 43. Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
  • 44.
  • 45.
  • 46.
  • 47. Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
  • 48.
  • 49.
  • 50. Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
  • 51.
  • 52.
  • 53. Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST
  • 54.
  • 55.
  • 56.
  • 57. ’ s Closing Remarks On Resiliency…
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 69.

Editor's Notes

  1. While these are all single and separate elements, they are often all present in decision making situations and act upon each other to create the conflict.