Conflicting situations are some of the toughest things you’ll face in your relationship. When conflicts begin to deteriorate into angry reaction, they often stop of being productive. How to deal with angry and aggressive behavior in your marriage, intimate relationship or any relationship is very challenging.
Given the destructive nature that escalation plays in relationships, it is important to develop tools and strategies to limit and reverse this process. It is important to understand that if one person changes, it changes the whole interaction. This presentation provides tips and recommendations about how to a render a situation less flammable and to prevent further deterioration.
De-escalation techniques are core skills in marriage counseling, couples therapy as well as leadership and management interventions.
Techniques to calm a distressed individual
Techniques to maintain a safe environment
Increased self-awareness of body language and vocal tone
How to display empathy
Techniques to avoid escalating
The PPT provides you with 5 easy steps to de-escalate conflict in a proper way. It tells you to listen properly before speaking and mirroring yourself.For more information you can visit:http://www.past-transgressions.com/
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
Techniques to calm a distressed individual
Techniques to maintain a safe environment
Increased self-awareness of body language and vocal tone
How to display empathy
Techniques to avoid escalating
The PPT provides you with 5 easy steps to de-escalate conflict in a proper way. It tells you to listen properly before speaking and mirroring yourself.For more information you can visit:http://www.past-transgressions.com/
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
ReadySetPresent (Assertiveness PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Assertiveness allows individuals to be aware of their aggressive, passive positive behaviors and develop confidence being assertive in today’s workplace. Assertiveness PowerPoint Presentation Content slides include topics such as: 16 slides helping you recognize and test and evaluate your own assertiveness, I statements, and assertive rights. 20 slides comparing passive, aggressive and assertive behaviors, 8 slides on the 6 personality types, 10 slides on assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, 10 slides on dealing with conflict, overcoming fear, 4 steps to saying no, 20+ slides with tips on becoming more assertive, how to's and more
This was released as Episode 373 of Counselor Toolbox Podcast. You can find specific episodes and CEU courses based on the podcasts at https://allceus.com/counselortoolbox You can also subscribe on your favorite podcast app like Apple Podcasts, Google Play or Castbox.
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Personal power is the unique power that manifests as a person becomes more authentic himself or herself.
Personal power:
is not a force
it is not a positional power
It is the power that results from the authentic and genuine presencing of the emerging self in the moment.
When faced with a problem you can stay miserable, tolerate the distress, change how you think and feel about the problem or change the situation. Distress Tolerance Skills help you tolerate unpleasant feelings until you can think clearly and make the best choice to keep you moving toward your goals.
The video for this presentation is available on our Youtube channel:
https://youtube.com/allceuseducation A continuing education course for this presentation can be found at https://www.allceus.com/member/cart/index/index?c=
Providing an overview of CBT and tools and techniques suitable for licensed mental health and addictions professionals and coaches.
★★You can sign up for the live presentation or the on-demand replay to earn CEUs at: https://www.allceus.com/member/cart/index/search?q=cognitive+behavioral ★★
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Unlimited Counseling CEUs for $59 https://www.allceus.com/
Specialty Certificate tracks starting at $89 https://www.allceus.com/certificate-tracks/
Live Webinars $5/hour https://www.allceus.com/live-interactive-webinars/
Patreon: https://www.patreon.com/CounselorToolbox Help us keep the videos free for everyone to learn by becoming a patron.
Pinterest: drsnipes
https://www.youtube.com/user/allceuseducation
Nurses, addiction and mental health counselors, social workers and marriage and family therapists can earn continuing education credits (CEs) for this and other course at:
View the New Harbinger Catalog and get your 25% discount on their products by entering coupon code: 1168SNIPES at check out
AllCEUs has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6261. Programs that do not qualify for NBCC Credit are clearly identified. AllCEUs is solely responsible for all aspects of the programs.
AllCEUs is also approved as an education provider for NAADAC, the States of Florida and Texas Boards of Social Work and Mental Health/Professional Counseling, the California Consortium for Addiction Professionals and Professions. Our courses are accepted in most states through those approvals.
ReadySetPresent (Assertiveness PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Assertiveness allows individuals to be aware of their aggressive, passive positive behaviors and develop confidence being assertive in today’s workplace. Assertiveness PowerPoint Presentation Content slides include topics such as: 16 slides helping you recognize and test and evaluate your own assertiveness, I statements, and assertive rights. 20 slides comparing passive, aggressive and assertive behaviors, 8 slides on the 6 personality types, 10 slides on assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, 10 slides on dealing with conflict, overcoming fear, 4 steps to saying no, 20+ slides with tips on becoming more assertive, how to's and more
This was released as Episode 373 of Counselor Toolbox Podcast. You can find specific episodes and CEU courses based on the podcasts at https://allceus.com/counselortoolbox You can also subscribe on your favorite podcast app like Apple Podcasts, Google Play or Castbox.
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Personal power is the unique power that manifests as a person becomes more authentic himself or herself.
Personal power:
is not a force
it is not a positional power
It is the power that results from the authentic and genuine presencing of the emerging self in the moment.
When faced with a problem you can stay miserable, tolerate the distress, change how you think and feel about the problem or change the situation. Distress Tolerance Skills help you tolerate unpleasant feelings until you can think clearly and make the best choice to keep you moving toward your goals.
The video for this presentation is available on our Youtube channel:
https://youtube.com/allceuseducation A continuing education course for this presentation can be found at https://www.allceus.com/member/cart/index/index?c=
Providing an overview of CBT and tools and techniques suitable for licensed mental health and addictions professionals and coaches.
★★You can sign up for the live presentation or the on-demand replay to earn CEUs at: https://www.allceus.com/member/cart/index/search?q=cognitive+behavioral ★★
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Unlimited Counseling CEUs for $59 https://www.allceus.com/
Specialty Certificate tracks starting at $89 https://www.allceus.com/certificate-tracks/
Live Webinars $5/hour https://www.allceus.com/live-interactive-webinars/
Patreon: https://www.patreon.com/CounselorToolbox Help us keep the videos free for everyone to learn by becoming a patron.
Pinterest: drsnipes
https://www.youtube.com/user/allceuseducation
Nurses, addiction and mental health counselors, social workers and marriage and family therapists can earn continuing education credits (CEs) for this and other course at:
View the New Harbinger Catalog and get your 25% discount on their products by entering coupon code: 1168SNIPES at check out
AllCEUs has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6261. Programs that do not qualify for NBCC Credit are clearly identified. AllCEUs is solely responsible for all aspects of the programs.
AllCEUs is also approved as an education provider for NAADAC, the States of Florida and Texas Boards of Social Work and Mental Health/Professional Counseling, the California Consortium for Addiction Professionals and Professions. Our courses are accepted in most states through those approvals.
this presentation was delivered at Turning Point Recovery and was the basis of a 6 hour CEU presentation. It provides the framework for a "Trauma Identity" and how to de-escalate it.
Safe never sleep - a peak into the IT underworld. Security briefing from McAfee and Global Micro - Microsoft Hosting Partner of the Year 2010 and 2011. Presentation by Christo Van Staden www.globalmicro.co.za. Follow me on twitter @jjrmilner
Presentation made by Anshu Chauhan, Asstt Manager, Colorant India,at All India Seminar on Lean Management Techniques & the application for textile MSME
New Zealand based marketing consultant Fleur Revell shares her definitive guide to managing customer complaints in a digital age.
This report will teach you how social media has evolved the complaint management process over recent years and how service managers can ensure how customer grievances do not escalate from social media into general news media.
The complaints management guide was written based on Fleur's extensive experience advising blue chip companies on a range of customer service and crisis management issues.
Fleur's Auckland PR consulting agency Impact PR conducted market research in her home market to better understand what consumers really want when they make a complaint to a business.
The research revealed that the majority of customers are not seeking any more than an explanation of what went wrong and/or simple delivery of their original requirements. Despite what many managers may think, only a small percentage of customers say they regularly seek compensation over and above that what they paid for.
Using Advanced Threat Analytics to Prevent Privilege Escalation AttacksBeyondTrust
Catch the full webinar here: https://www.beyondtrust.com/resources/webinar/using-advanced-threat-analytics-prevent-privilege-escalation-attacks/
In this webinar, Russell Smith introduces the concept of user behavior profiling, and specifically Microsoft’s Advanced Threat Analytics solution, how it works in practice, and how least privilege enforcement helps further secure enterprise credentials.
Check out this presentation, and the full webinar, to better understand:
- Different ways credentials can be stolen and used for malicious purposes.
- What Advanced Threat Analytics and user behavior profiling is.
- The architecture of Microsoft advanced threat analytics.
- How Least Privilege Security prevents credential theft.
As healthcare becomes more of a commodity over time, healthcare consumers will engage in shopping behavior based on price and quality. They will be demanding a better experience.
Here's an easy to follow guide that covers exactly how to meditate for beginners. In this comprehensive guide we will cover exactly: where to meditate, how to meditate, what to do with your mind, how long to do it for, and even how long before you start seeing benefits.
Click here: https://bit.ly/3kpsi6e
Emotional control refers to the ability to manage and regulate one's emotions effectively in various situations. It involves being aware of one's emotions, understanding their triggers, and responding to them in a balanced and constructive manner. Both the ability to restrain and manage negative emotions such as anger, frustration, and anxiety, as well as the capacity to express and utilize positive emotions like empathy, enthusiasm, and resilience, are part of one's emotional control. It is a key skill that leaders must focus on building for the overall well-being of themselves and their team.
Leaders often face high-pressure situations, conflicting demands, and challenging circumstances. By maintaining emotional control, leaders can think clearly, make rational decisions, and navigate these complex scenarios effectively. As leaders responsible for creating a positive and motivating work environment, regulating their emotions is absolutely necessary to inspire and influence their teams, fostering trust, collaboration, and productivity. Good emotional control enables leaders to handle conflicts and difficult conversations with composure and empathy, leading to better conflict resolution and team cohesion. People who demonstrate emotional control serve as role models for others, encouraging them to develop their emotional intelligence and fostering a culture of emotional well-being within the organization.
This presentation provides valuable assistance in enhancing one's level of emotional control to bridge the gap between the present and the desired state of leadership. It is designed to help individuals understand why emotional control is necessary and to develop practical strategies to regulate and manage their emotions effectively by equipping them with the tools and techniques necessary to navigate challenging situations, make informed decisions, and inspire their teams.
Auraa Image Management and Consulting (AIM&C), a premier corporate training firm in India, specializes in a comprehensive range of services, including Leadership Skills, Leadership Development, Leadership Communication, and Leadership Gravitas apart from Executive Presence, Professional Dressing and Grooming, Luxury Selling Skills and Personal branding. With a strong commitment to excellence, AIM&C has transformed the lives of numerous clients through various leadership levels across India in cities like Delhi, NCR, Mumbai, Hyderabad, Bangalore, etc. Ms. Samira Gupta, Founder of AIM&C and the best Executive Presence Coach in India, comes with a vast experience of 25+ years in the corporate world in various leadership roles and almost a decade-long experience in Leadership Training, Executive Presence Coaching, and Image Consulting. Partner with us to help your teams achieve their highest potential.
Contact us at samira@auraaimage.com/nayanika@auraaimage.com or visit www.auraaimage.com to develop some of the most important leadership skills of 2023.
Happy Learning!
Assertiveness & Confidence Building with Young PeopleVanessa Rogers
This is a presentation that I put together for training peer mentors and peer educators to develop their confidence in public speaking and consultation. If you need more information please contact me @VRyouthwork www.vanessarogers.co.uk
Assertiveness & Confidence Building with Young PeopleVanessa Rogers
This is a presentation I use in a workshop to build confidence with young people volunteering as Peer Mentors and Peer Educators. If you want more information about the workshop or to ask a question about how to use the presentation please contact me @VRyouthwork www.vanessarogers.co.uk
How to identify a stubborn person- Solh wellnessSolh Wellness
Stubbornness can be a challenging trait to deal with in anysituation. It can cause conflicts and lead to arguments,making it difficult to resolve issues. If you want to know how to identify a stubborn person, there are several signs to look out for
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
Managing conflict within an organization.
Conflict in an organization is inevitable, so might as well learn how to deal with it, because if tackled correctly it can be beneficial for the company as well as the individuals.
Welcome to the Program Your Destiny course. In this course, we will be learning the technology of personal transformation, neuroassociative conditioning (NAC) as pioneered by Tony Robbins. NAC is used to deprogram negative neuroassociations that are causing approach avoidance and instead reprogram yourself with positive neuroassociations that lead to being approach automatic. In doing so, you change your destiny, moving towards unlocking the hypersocial self within, the true self free from fear and operating from a place of personal power and love.
https://bit.ly/BabeSideDoll4u Babeside is a company that specializes in creating handcrafted reborn dolls. These dolls are designed to be incredibly lifelike, with realistic skin tones and hair, and they have become increasingly popular among collectors and those who use them for therapeutic purposes. At Babeside, we believe that our reborn dolls can provide comfort and healing to anyone who needs it.
The Healing Power of Babeside's Handcrafted Creations
Our reborn dolls are more than just beautiful pieces of art - they can also help alleviate stress, anxiety, depression, and other mental health conditions. Studies have shown that holding or cuddling a soft object like a stuffed animal or a reborn doll can release oxytocin, which is often referred to as the "love hormone." This hormone helps us feel calm and relaxed, reducing feelings of stress and anxiety.
In addition to their physical benefits, reborn dolls can also offer emotional support. For many people, having something to care for and nurture can bring a sense of purpose and fulfillment. Reborn dolls can also serve as a reminder of happy memories or loved ones who have passed away.
Collocation thường gặp trong đề thi THPT Quốc gia.pdf
De escalation techniques in relationship
1. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
DEESCALATION
TECHNIQUES
FOR DEFUSING
CONFLICTING
SITUATIONS
www.spiral2grow.com
2. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
CONFLICT DE-ESCALATION –
INTRODUCTION (1)
Conflicting situations are some of the toughest things you’ll
face in your relationships.
When conflicts begin to deteriorate into angry reaction, they
often stop being productive.
When people have limited emotional resources, are angry,
stressful or in a negative mood, they become
hypervigilant/extra-sensitive to other people, especially to
other people's anger.
3. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
CONFLICT DE-ESCALATION –
INTRODUCTION (2)
Dealing with angry and aggressive behavior is very challenging.
Anger is contagious, so when one person says or does
something in an angry manner (intentionally or not), the
recipient responds angrily.
Your response to aggressive or non-cooperative behavior is
often the key to avoiding a confrontation with someone who
has lost control of his/her behavior.
4. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
DE-ESCALATION - DESCRIPTION
De-escalation is reduction in tension and negative energy
between the parties involved.
De-escalation is not a single event, but rather a process that
advances in a broad step-by-step fashion to increase or
decrease the pressure within the conflict.
De-escalation is not natural and requires much awareness,
skill and effort.
5. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
THE IMPORTANCE OF DE-ESCALATION
When emotions intensify, parties involved in the conflict begin
to lose their reason.
Conflict may spiral out of control and can end up with both
sides suffering "heavy losses."
When a potentially explosive situation occurs and negative
emotions amplify, de-escalation is needed.
Given the destructive nature that escalation plays in
relationships, it is important to develop tools and strategies to
limit and reverse this process.
6. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
KEY FACTORS TO KEEP IN MIND
WHEN DE-ESCALATING (1)
The desire for de-escalation is opposite to our survival goals
that drive us to fight, flee or freeze when confronted by a very
angry person.
De-escalation techniques do not come naturally to us. They
require skills, effort and patience.
Conflict or anger are natural to human dynamics and in
themselves are not the problem.
How anger and conflict are expressed and handled would
define if they are a problem or not.
7. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
KEY FACTORS TO KEEP IN MIND
WHEN DE-ESCALATING (2)
Given the right conditions and provocations, and in the absence of
inhibitors or inability to control oneself, anyone is capable of acts
of aggression and even violence.
As emotionality or anger amplify, reason and logic decline.
Anger is contagious and the same applies to calmness.
The main objective of conflict de-escalation is to avoid amplifying
the negative energy and to reduce the level of anger so
constructive discussion becomes possible.
De-escalation techniques must be learned and practiced
continuously so that they can become “second nature.”
The underlying source of aggressiveness and anger is being in a
negative situation/position, losing control. Yet, at the deepest level
the underlying reason for anger is fear and suffering.
8. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Listening is difficult to master, since it is not about us.
“Active listening" is about deeply understanding
another human being, and genuinely attempting to
put oneself in the other person's situation.
By simply providing a sounding board and a willing ear,
a person's anger can be dissipated.
By becoming a better listener, you will improve your
ability to influence, persuade and negotiate.
Paraphrase what you hear. You may say “Have I heard
it right that….”
01. LISTEN AND UNDERSTAND
9. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Facts are important, but how a person feels is what
affects him the most.
Empathize with feelings but not with the behavior.
Watch and listen carefully for the person’s real
message, especially pay attention to their feelings.
When people are feeling heard and validated, they feel
that their voice and needs are respected.
Validation most likely will elicit a positive response.
02. FOCUS ON EXPRESSING
FEELINGS & VALIDATION
10. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
People with a hot temper do foolish things; wiser
people remain calm.
Do all in your power to remain calm.
Calmness promotes positive energy and reduces
negative energy.
Calmness brings the level of emotionality down to a
reasonable level.
When you are calm, poised and respectful, you are
transferring your sense of genuine interest in what
the person wants to communicate to you. Your
message is “I am listening and want to understand
you.”
03. BE CALM AND COLLECTED
11. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Words are powerful. They can defuse a conflicting
situation if used wisely.
Be careful in using words that can be interpreted as
aggressive and disrespectful.
Use other person’s own words and/or paraphrase it.
Be wise and respond selectively to comments or
questions with the purpose of de-escalation.
Listen with empathy and try to understand where the
other person is coming from.
Begin the discussion using a softened startup, the
discussion will most likely end in a more positive note.
04. COMMUNICATE WISELY
12. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Questions clarify and probe for more information
with the intention of better understanding the other
side.
Questions shift people away from their negative
emotional state to a more positive one.
Ask open-ended questions as they allow for more
options to respond and also invite a longer
response.
Two key words in open-ended questions are “What”
and “How.”
05. ASK QUESTIONS
13. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
When someone is being hostile towards you they are
often expect you to be defensive or aggressive.
The last thing a hostile person expects is for you to
agree with them. So, use “reverse psychology,” Find
something to agree on, no matter how small it is.
Starting with agreement reduces the likelihood of
unnecessary resistance.
Common ground helps create a feeling of
understanding and an atmosphere of collaboration.
If necessary, broaden your perspective to look at your
common shared values.
06. UNCOVER COMMON GOROUND
14. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Finding truth in other person perspectives indicate
listening and validation.
Finding even a grain of truth in other person
statements, can be a very powerful strategy to
calm the other person.
When you find 1% of that truth in other person
statements and agree with them, the antagonistic
party takes away the resistance and consequently
eliminates the fuel for the fire.
07. FIND TRUTH IN ALL VIEWS
15. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Avoid making excuses or defending your actions
or position.
Defensiveness can make the other person feel
angrier and it may escalate the situation.
During emotionally charged situations do not try
to argue or convince the other person as logical
argument has very little effect during that time.
08. AVOID DEFENSIVNESS
16. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Criticism hurts, yet when you agree with what you
hear, it is best to simply acknowledge it.
Sincere apologizing is a statement of acknowledging
that something that took place wasn't right or fair.
Being sorry about what you have done is letting an
angry person know that you took responsibility.
An apology can easily deescalate the situation.
If you communicate that next time you will try to do
better, you portray responsibility for your actions and
willingness to change.
09. ACKNOWLEDGE/APPOLOGIZE
& ASPIRE TO DO BETTER
17. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Agitated individuals are hyper-sensitive to feeling
judged and disrespected.
Find compassion in your heart toward the angry
person.
Compassion promotes unity and de-escalation.
Avoid being judgmental.
10. BE NON-JUDGMENTAL
& FIND COMPASSION
18. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Demonstrate an interest in resolving the situation
based on shared goals.
Pursue a solution, and ask "What can I do to
resolve the situation and make things right?"
A solution oriented approach requires
collaboration.
Offer choices and optimism.
11. CONCENTRATE ON SOLUTIONS
19. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Nonverbal communication is powerful.
Our body always broadcasts what it feels. Therefore, it
is important to be aware of our body language and
what it communicates.
Pay attention to your facial expression. Relax your facial
muscles to appear calm and confident.
Establish "respectful" not "threatening" eye contact, yet
allow the other person to break his/her gaze and look
away.
Do not make gestures that might be understood as
aggressive moves and avoid dramatic movements with
your hands.
12. PAY ATTENTION TO
BODY LAUNAGUAGE
20. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Do not get loud or yell, particularly over a
screaming person.
Wait until the other person takes a break, a
breath; then talk.
Speak calmly and firmly while using a modulated
and low monotonous tone of voice.
13. MANAGE YOUR TONE OF VOICE
21. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
When arguing, create a greater physical space
between you and the other person.
The space created can "absorb" some of the
negative energy that is produced by the anger
and irritation.
Allowing personal space tends to decrease anger
and anxiety and can help you prevent acting-out
behavior.
14. RESPECT PERSONAL SPACE
22. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
When arguing, encourage the angry person to be
seated, as a seating position is less conducive to
amplify anger as compared to a standing position.
While standing and facing an angry person, it is
recommended to shift one side of your body to a 45
degree angle so that your body is not squared off
directly facing the aggressor.
Very angry individuals may misinterpret physical
contact or touching as hostile or threatening. Be
conservative in being physical and be careful of
physical touch.
15. BE AWARE OF PHYSICAL
STANCE AND TOUCH
23. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Assuming in communication is misunderstanding
waiting to happen.
Do not interpret feelings or thoughts, simply ask.
Wherever possible, tap into the person’s thinking
mode and ask to understand; ask for feeling,
thoughts, purpose etc.
People do not attack you while they are explaining
or teaching you what they want you to know.
ASSUME = To make an 'ASS' out of 'U' and 'ME'
16. DON’T ASSUME OR MINDREAD
24. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Explain the implications and consequences of
certain behaviors.
Point out if certain behavior is conducive to your
goals or not.
Explain the consequences of inappropriate
behavior without threats or anger.
17. EXPLAIN THE CONSEQUNECES
25. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
To be more constructive respond in a non-personal
way.
Nothing other people do is because of you. It is
because of themselves, specifically because of their
baggage and challenges.
The reason you don’t need to take things personally
is because it’s not personal.
When you don't take it personally, you can distance
yourself from your own anger and emotions and
you will find it much easier to deal with the
situation at hand.
18. DON’T TAKE IT PERSONALLY
26. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Assertiveness is a core communication skill.
Assertiveness means that you express yourself effectively
and stand up for your point of view, while also respecting
the rights and beliefs of others.
Being assertive can help you build and maintain self
confidence in all situations.
Integrity, honesty and respect are key elements of
assertiveness.
De-escalation and assertiveness go hand in hand.
Identify and ask for the other person’s needs and wants.
19. COMMUNICATE &
ACT ASSERTIVELY
27. DE-ESCALATION TECHNIQUES
FOR DEFUSING CONFILICTING SITUATIONS www.spiral2grow.com
Setting boundaries prevents escalation of a conflict.
A boundary is a limit that promotes integrity, clarity,
confidence.
Healthy boundaries preserve psychological durability
and advance relationships, while having a healthy
sense of control and well-being.
By setting a clear boundary, you set limits in your
engagement and define the territory of healthy and
non healthy dynamics.
Setting a boundary empowers you and requires you to
be proactive.
20. SET CLEAR BOUNDARIES
28. DE-ESCALATION TECHNIQUES
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Showing others dignity and respect amplify
positive feelings and minimize negative feelings.
The stressed individual might be hyper-sensitive
to feeling of disrespect.
Respect your word and use your words carefully.
Avoid words that can be interpreted as
disrespectful.
21. BE RESPECTFUL
30. DE-ESCALATION TECHNIQUES
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Unity is about affirming commonalities and
understanding that when all gain, you gain.
Without unity, there is little hope for compassion,
justice or peace.
Anger promotes separateness while compassion
promotes unity.
When we respect differences and celebrate diversity,
we encourage positive energy and amplify unity.
Unity promotes collaboration and de-escalation.
23. THINK UNITY
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Prevention is better than a cure. There is no need to wait
until the situation becomes emotional, harsh and painful.
Catch your anger early and be aware of it in your body, your
feelings and your mind.
Many conflicting situations can be prevented if you can
notice the subtle change in the person's behavior (facial
expression, body language, communication style etc.) as
the other person is about to become angry.
Paying attention to these subtle changes and simply
commenting/asking on the changes could help the other
person talk about things so he or she wouldn't have to
become angry.
24. CATCH IT EARLY & RECOGNIZE
EARLY WARNING SIGNS
32. DE-ESCALATION TECHNIQUES
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Rehearsing a challenging position beforehand is
always advisable and helpful.
Think about those situations that are upsetting and
practice dealing with those issues ahead of time.
Rehearse and act the way you aspire to act and the
way you want the encounter to go.
Think about potential conflict in advance and make
decisions about how you would act.
Know yourself and know what pushes your buttons
and build your resiliency when facing them.
25. PREPARE YOURSELF &
REHEARSE THE SITUATION
33. DE-ESCALATION TECHNIQUES
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Allow and even encourage the other person to
vent, voice complaint and criticize.
Being able to be attentive to the other person
when you are emotional requires patience and
resiliency.
You might say "Tell me what are you upset or
angry about?" "Please share your feelings and
thoughts."
26. PROMOTE VENTING
34. DE-ESCALATION TECHNIQUES
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Silence could be very powerful and effective if used
at the right time.
Sometimes allowing moments of silence can be the
best option during a conflicting situation.
Silence can give a person a chance to reflect on
what’s happening, and how he or she needs to
proceed.
At times, anything you say, regardless of the content,
will serve against you. So, during this time it is better
to be silent.
27. TOLEATE SILENCE
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Taking time-out is a critical skill for keeping an
argument from escalating into aggressive behavior.
If anyone feels emotionally overwhelmed, allow a
time-out.
If you feel yourself getting extremely upset, politely
ask for a break from the conversation and calm down.
The person that asks for a time-out is responsible for
suggesting a future time to talk about the conflicting
issue.
The key for effective use of time-out is to evoke it
before anger flares out of control.
28. USE TIME-OUT AND DISENGAGE
WHEN NECESSARY
36. DE-ESCALATION TECHNIQUES
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Mastering de-escalation techniques allow you to
deal with conflict and even aggressive or violent
situations in a more constructive way.
While you can’t control the other person’s behavior,
how you respond to their behavior will have a direct
effect on whether the situation escalates or defuses.
Avoid overreacting, while remaining calm, rational,
and assertive.
Use your common sense in choosing a relevant
technique.
SUMMARY
37. DE-ESCALATION TECHNIQUES
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While no single de-escalation technique will work
on every person or every situation, you can always
find one principle that can be applied to a
particular situation.
Even if the other person is angry, wants to argue or
fight, you always have the power to disengage and
not participate in the war game (unless it is
necessary as self-defense).
De-escalation techniques requires learning skills,
continual practice and courage to face difficult
feelings.
SUMMARY CONTINUE