This is a presentation that I put together for training peer mentors and peer educators to develop their confidence in public speaking and consultation. If you need more information please contact me @VRyouthwork www.vanessarogers.co.uk
The PPT is used for Motivational and Personal effectiveness training.
It is an adaptation from the book 7 Habits of Highly effective people ... Author : Stephen covey.
ReadySetPresent (Assertiveness PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Assertiveness allows individuals to be aware of their aggressive, passive positive behaviors and develop confidence being assertive in today’s workplace. Assertiveness PowerPoint Presentation Content slides include topics such as: 16 slides helping you recognize and test and evaluate your own assertiveness, I statements, and assertive rights. 20 slides comparing passive, aggressive and assertive behaviors, 8 slides on the 6 personality types, 10 slides on assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, 10 slides on dealing with conflict, overcoming fear, 4 steps to saying no, 20+ slides with tips on becoming more assertive, how to's and more
Confidence is not "they will like me." Confidence is "I will be fine even if they don't."
Two main things which contribute to self-confidence are:
1. Self-efficacy & 2. Self-esteem.
Building self-confidence is the first step to achieve success in any field.
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
Building Resilience in the Workplace and the Personal SphereLITTLE FISH
Equation of resilience - Resilience matrix - Building personal resilience - Fostering professional resilience - Creating a resilience-friendly workplace.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertiveness Training".
Build or strengthen your resilience with concepts and strategies for stress hardiness and mental flourishing. Discover you are stronger than you think.
Ways to thrive with resilience through self-awareness, personal responsibility and gratitude.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
The PPT is used for Motivational and Personal effectiveness training.
It is an adaptation from the book 7 Habits of Highly effective people ... Author : Stephen covey.
ReadySetPresent (Assertiveness PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Assertiveness allows individuals to be aware of their aggressive, passive positive behaviors and develop confidence being assertive in today’s workplace. Assertiveness PowerPoint Presentation Content slides include topics such as: 16 slides helping you recognize and test and evaluate your own assertiveness, I statements, and assertive rights. 20 slides comparing passive, aggressive and assertive behaviors, 8 slides on the 6 personality types, 10 slides on assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, 10 slides on dealing with conflict, overcoming fear, 4 steps to saying no, 20+ slides with tips on becoming more assertive, how to's and more
Confidence is not "they will like me." Confidence is "I will be fine even if they don't."
Two main things which contribute to self-confidence are:
1. Self-efficacy & 2. Self-esteem.
Building self-confidence is the first step to achieve success in any field.
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
Building Resilience in the Workplace and the Personal SphereLITTLE FISH
Equation of resilience - Resilience matrix - Building personal resilience - Fostering professional resilience - Creating a resilience-friendly workplace.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertiveness Training".
Build or strengthen your resilience with concepts and strategies for stress hardiness and mental flourishing. Discover you are stronger than you think.
Ways to thrive with resilience through self-awareness, personal responsibility and gratitude.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
The Gentle Art of Verbal Self Defense Working with Difficult People And Impro...Donald E. Hester
Why are we going over this? Answer at the beginning. Why they want to know this? Have you ever felt like you where in a losing conversation? Like you could not get out of the box you talked yourself into? Like you could not talk logically about a topic or explain your point of view to someone? Have you ever been verbally attacked and weren’t sure how to respond?
How to deal with difficult people - Timothy DimoffCase IQ
If your job involves communicating with employees under difficult circumstances, you have probably encountered aggressive or uncooperative people. Handling these situations competently can help you get the results you need rather than an ugly confrontation. Join i-Sight and Timothy Dimoff for a free one-hour webinar: How to Deal with Difficult People.
During this webinar you will learn;
Aggressive versus assertive behavior
The difference between reacting and responding
Stages of aggression
De-escalating aggression
Things never to say to someone
How to speak “Peace Language”
Do you find yourself avoiding certain people? Or celebrating when that certain person calls in sick? This session will teach you some strategies on how to deal with difficult people instead of avoiding them. Presenter: DeAnne Heersche
Being proactive means you have taken careful, thoughtful steps to choose the appropriate path; you're not just reacting impulsively to your environment.
Davidson Alumni Webinar - Tough ConversationsMark S. Young
The PPT slide-deck from our Dec 1, 2015 alumni webinar facilitated by Lory Fischler, an expert on navigating critical conversations in the workplace and in our lives.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
2. To identify personal patterns of behaviour and
responses to others
To consider the difference between assertive,
passive & aggressive
To explore giving and receiving criticism:
developing feedback skills
To increase confidence in coping with challenging
situations
4. Give in and say ‘yes’ even when they don’t want
to
Put the feelings and concerns of others before
their own
Keep their concerns to themselves
Go along with the crowd even if they know it is
wrong
5. Think of themselves first, at the expense of others
Dominate others
Use threats or force
Don’t respect personal space
Get what they want, regardless of the cost
6. Stand up for their rights without denying other
people theirs
Respect themselves as well as others
Ask for what they want in a straightforward
manner
Express their emotions (both positive and
negative) in a healthy manner
7. CAN look like CAN sound like
Slapping or hitting
Red faced
Pointing fingers
Body tense
Fists clench
Closed body language
No consideration of
others
Shouting
Yelling
Angry voice
Name calling
Threatening
Sarcastic comments
Mocking or belittling
8. CAN look like CAN sound like
Shy
Hiding face
Smiling when you don’t
mean it
Nodding
Doing things you know
are wrong
Quiet voice
Not saying what you
really think or believe in
Not sticking up for
yourself
Apologetic
9. CAN look like CAN sound like
Direct and honest
communication
In control
Diplomatic
Open body language
Confident
Saying what you think,
respectfully
Calm voice
Firm
Direct
Gets the point across
10. The ability to;
Express your opinion and feelings.
Say “no” without feeling guilty.
Set your own priorities.
Ask for what you want.
Take reasonable risks.
11. ‘Being assertive is the art of getting
understood by others by being neither
aggressive nor passive, but by stating
your needs clearly and effectively
whilst respecting others right to the
same.’
12. Passive behaviour – I lose, you win
Aggressive behaviour – you lose, I
win
Assertive behaviour – I win, you win
16. REACTIVE
Most common form of
aggression
Loss of control and
emotional flooding
Appears
disorganised,
impulsive & loud
PROACTIVE
Appears in control
and deliberate
Goal orientated
Can appear
impassive or even
smiling & smirking
18. In small groups draw a gingerbread person
On the inside write down all the maturational
stress that a young person might be experiencing
On the outside, all that which might be described
as ‘situational’
19. Why did this happen today, but not yesterday?
Is this typical behaviour for this young person?
Is the young person expressing a need?
Is this normal for a young person of this age?
Does this reflect a family or cultural belief?
20. What am I feeling?
What does the young person feel/need/want?
How is the environment affecting the young
person
How do I respond?
21. Avoid conflict – simply withdraw from the situation
Smooth it over – pretend there is no conflict and
everything is OK
Win at all costs – Get what you want; the other person
loses
Compromise – give up something you want to get
something else you want
Win / win negotiation – use creative problem solving to
give both people what they want or need
22.
23. Are there some areas that you are more
comfortable being assertive in than others?
Consider areas that you feel most assertive in and
areas where you feel least.
24. Face the other person.
Listen carefully to what they say.
Have a pleasant facial expression.
Keep your voice calm and pleasant.
Make sure that your body language supports what
you are saying
25. 7% of message pertaining to feelings and attitudes is in the words that are
spoken.
38% of message pertaining to feelings and attitudes is paralinguistic (the
way that the words are said).
55% of message pertaining to feelings and attitudes is in facial
expression.
Professor Albert Mehrabian (1981) Silent messages: Implicit communication of emotions and
attitudes
26. This approach is particularly useful in:
Situations where you feel your rights are being
ignored
Coping with clever, articulate people.
Situations where you may lose self-confidence if
you give in
27. Work out what you want to say and rehearse it.
Repeat your reply, using exactly the same words, over
and over again and stick to what you have decided.
Keep repeating your point, using a calm, pleasant voice.
Don't be put off by clever arguments or by what the other
person says.
Don't be pulled into an argument or having to explain
your decision.
There is nothing that can defeat this tactic.
28. “I feel / felt.........when........because..............”
Say: 'I feel upset when you interrupt me because I
can't finish what I am saying.'
Instead of: 'You're always interrupting me!'
29. Be straightforward and honest so that you can
make your point effectively
Don't feel you have to say 'sorry' or give elaborate
reasons for saying "No”
Offer a compromise if you want to
It is better in the long run to be honest rather than
feel resentment for not being able to say "No"
30. Example 1.
Say: "Will you please . . . .?" Instead of "Would
you mind . . . . ?”
Example 2.
Say: "I won't be able to...."instead of 'I'm not sure
if I can...."
Example 3.
Say: "I've decided not to…” instead of 'I don't think
I can...."
31. In three’s practice assertiveness techniques
Observer to note technique used and
effectiveness
32. Individual to fit the specific person and situation
Focused on the behavior or action you are
concerned with, not on the person or their
personality;
Delivered as soon as possible after the positive or
negative action and before the next performance.
33. What is the difference between
‘feedback’ and ‘criticism’
34. Assume positive intent
Listen and make sure you understand
Don’t take it personally or overeact
Acknowledge and apologise
Clarify and specify
Set boundaries
35. VALID criticism - criticism which we know is
true
INVALID criticism - criticism which we know is
not true (one mistake doesn’t mean we are
incompetent!)
PUT-DOWNS - a word, phrase, look or gesture
that feels like a blow.
36. Tips to use criticism
assertively
Face and listen to criticism
rather than avoid it.
Don't take it to heart.
React calmly and respect others
rights, there is no point attacking
the person.
See constructive criticism as
useful to everyone concerned.
37. Make intermittent eye
contact
Make sure you’ve been
heard
Use "I" statements to
express your feelings
or make a request
Don't "yes, but" them
Editor's Notes
Warm up – introduce yourself to person sitting next to you by telling them 3 really good things about you. Then get people to introduce their partners back to the whole group. Write up on flipchart – comment how great we all are etc…
Knowing a person's name is an ice-breaker and opens the way for further conversation, in the work place or in social groups.
Forgetting someone's name immediately after an introduction isn't necessarily an indication that you have a bad memory, or that there is nothing worthwhile remembering about the other person.
Most people do forget. It is okay to ask again.
Reasons why we forget: shy (nervous) - concentrating on other things - forget - more nervous - don't follow the conversation - forget more - nervous. This becomes a cycle. Be assertive - Just ask again.
Brainstorm how to remember names. Examples: repeat it immediately; use it in the conversation; attach something to it; think and remember it later; constant contact; write it down.
Divide into three groups and come up with definitions
Priorities – ie deciding how you want to spend your time, not feeling pressured into things.
Soap Opera characters
Situation response cards to reinforce difference.
Give handout
Start off individual – then in small groups.
Think of last time you got into a challenging situation with a young person. Choose one and work through this - What was the trigger? How did you feel? How did you behave? What was the outcome? How did you feel afterwards?
Situational – Events, everyday ones as well as major one can trigger challenging behaviour. Some we can anticipate – for example situations which have caused tensions before - and intervene early to prevent it escalating. Some will be unknown to us – for example we won’t know if the young person has just argued with a parent before coming out.
Maturational – crisis and stress experienced as young people move from one developmental stage to another. E.g relationship building, periods, body image etc..
Get them to feedback and then describe what possible indicators are that a young person is about to lose their temper – record on flipchart.
When you are faced with a situation learn to stop and reflect before responding:
Immediately stop how you are thinking and acting at the first sign you are getting angry. If imagery helps you, imagine a big red stop sign.
Practice deep breathing and/or repeat a relaxation cue
Reflect and try to identify the emotional trigger that has set you off. Ask yourself:
What thoughts are going through my head?
How am I feeling?
What is my body doing?
Am I responding to a real problem or to an incomplete first impression?
What do I want from the situation I'm faced with? (If your answer is "revenge", then ask yourself if the situation is really worth getting worked up about)
What would the likely consequences be if I act out in an aggressive, angry way?
What are alternative ways I could respond to this situation that might help resolve it rather than make it worse?
Choose how you want to respond. Work to come up with an assertive response rather than an aggressive one.
Then (and only then) ... Respond
Which is the passive, aggressive and assertive approach?
When would these be useful?
Then read Gingernuts story
Do quiz individually and then in pairs/ small groups look at areas where they feel most/least assertive. Place on a grid on flipchart – one end showing most other least. Feedback and discuss.
(e.g. some people make the mistake of nodding their head when they are trying to say "No"!).
Active Listening activity first
Example 1: being asked to lend money
Sarah: Jasmine: Sarah: Jasmine: Sarah: Jasmine:"Jane, can you lend me £10?""I can't lend you any money. I've run out.""I really need it, I'll pay you back.""I can't lend you any money. I've run out."I thought you were my friend.""I am your friend, but I can't lend you any money. I've run out."8
Example 2: returning faulty goodsShop assistant:Maya:Shop assistant: Maya: Shop assistant: Maya:"Good morning. How can I help you?" "Good morning. These trousers are faulty and I wouldlike a refund.""Do you want to change them for another pair?""No thank you. I would like a refund.""I can give you a credit note, is that O.K?""No thank you. These trousers are faulty and I would like a refund."
Divide into 3’s – take turns in using one of the five techniques to be assertive in a situation. Observer watches and gives feedback on technique used and effectiveness.
Usually people react to criticism by avoiding it, taking it to heart or reacting aggressively to it. Criticism can be helpful if it is specific, acknowledges positives, is calm, to the point, doesn't stereotype or label people and is focused on a person's behaviour rather than an attack on the person.
Constructive criticism - Being open to constructive criticism can be tough at first. Remember, you too can make constructive criticism. This does not include blaming, put-downs or attempting to hurt someone to get what you want.
If you can't take a break while under pressure, try these steps:
Make intermittent eye contact with the person you're confronting. Don't stare. Staring is often perceived as aggressive.
Use "I" statements to express your feelings or make a request. The goal is to let the other person know where you stand.
When you're listening to what someone else has to say, listen actively. Don't "yes, but" them. When you "yes, but" someone, you turn the spotlight away from the person you are responding to and back onto yourself.
State your needs and your common goals with the person. This can be difficult when feeling angry and defensive, but it is vital for creating an empathetic mood.
Assess whether or not you've been heard. Did the person hear and understand what you? If so, continue your conversation. If not try restating yourself in a different way. Keep in mind that the person you are talking to may also have a problem controlling their anger, and may not be able to use the same control techniques you are using. If it seems that communication is impossible, disengage until another time.
Refuse to be pushed into a premature reaction. If you need more time, buy that time by stalling. If your choice is to either lose control, or leave the situation, then choose to leave the situation. It is better to remain in control.