The document discusses assertiveness and provides profiles of assertive, aggressive, and passive personalities. An assertive person claims their rights without violating others' rights, says no without apologizing, and gets what they want. An assertive profile includes being a good listener, having an open mind, direct communication while staying calm and respectful. In contrast, an aggressive person has self-importance and disrespect for others, while a passive person is fearful and feels their feelings don't matter. The document also provides case studies and tips for being assertive such as having self-control, taking matters seriously, staying calm, using positive words and body language, and learning to say no.

1. By Prof. Dawle A. P.

2. Assertiveness means
claiming your own rights
without violating the
rights of others.
Right way to Say No
without apologizing and
try to get what you want is
assertiveness.
What is Assertiveness?

3. Profile of an Assertive person
 Good listener
 Open mind
 Direct eye contact
 Direct and firm
communication
 Stays calm and
respectful in
negotiations

4. Profile of an Assertive person
 Says no without
causing offence
 Says what has to be
said without fear of
criticism
 Complains without
humiliating the other
person
 Positive attitude

5. Profile of an Aggressive person
 Self-importance
 Don’t think of others
and low respect for
others
 Staring eye contact
 Superiority complex

6. Profile of an Aggressive person
 Sarcastic style
 High pitched
 States feeling directly
but violates the
receivers feelings

7. Profile of a Passive Person
 Fearful
 Do not want to be
considered
aggressive
 Hesitates to mention
discomfort
 Suffers from the
feeling that “my
feelings don’t really
matter”.

8. Profile of a Passive Person
 Weak ,hesitant and
soft voice
 Downcast eyes
 Pleading body
language
 Looking for support
always

9. What you should aim at to be
assertive
Self control under all circumstances
Taking serious matters seriously
Be calm always
Judging with head
Treat work as a pleasure

10. What you should aim at to be
assertive
Tackle work one at a time and finish
them
Use positive words
Use positive body language
Learns to say NO

11. CASE STUDY 1
Vasant and Ravi are the only two people
working in a section in a particular office.
Three days in a week Ravi leaves the
office early as he has to attend French
classes. Vasant ends up doing some extra
work on these days and he resents it.

12. CASE STUDY 2
Geeta is standing in a queue at ration
shop. When her turn comes, suddenly a
woman who is standing at the end breaks
the queue and goes in front to buy the
provisions.

13. CASE STUDY 3
A colleague keeps borrowing small
amounts from you and always forgets to
return it. Now he is asking you to lend
him Rs. 2000