SlideShare a Scribd company logo
By Prof. Dawle A. P.
Assertiveness means
claiming your own rights
without violating the
rights of others.
Right way to Say No
without apologizing and
try to get what you want is
assertiveness.
What is Assertiveness?
Profile of an Assertive person
 Good listener
 Open mind
 Direct eye contact
 Direct and firm
communication
 Stays calm and
respectful in
negotiations
Profile of an Assertive person
 Says no without
causing offence
 Says what has to be
said without fear of
criticism
 Complains without
humiliating the other
person
 Positive attitude
Profile of an Aggressive person
 Self-importance
 Don’t think of others
and low respect for
others
 Staring eye contact
 Superiority complex
Profile of an Aggressive person
 Sarcastic style
 High pitched
 States feeling directly
but violates the
receivers feelings
Profile of a Passive Person
 Fearful
 Do not want to be
considered
aggressive
 Hesitates to mention
discomfort
 Suffers from the
feeling that “my
feelings don’t really
matter”.
Profile of a Passive Person
 Weak ,hesitant and
soft voice
 Downcast eyes
 Pleading body
language
 Looking for support
always
What you should aim at to be
assertive
Self control under all circumstances
Taking serious matters seriously
Be calm always
Judging with head
Treat work as a pleasure
What you should aim at to be
assertive
Tackle work one at a time and finish
them
Use positive words
Use positive body language
Learns to say NO
CASE STUDY 1
Vasant and Ravi are the only two people
working in a section in a particular office.
Three days in a week Ravi leaves the
office early as he has to attend French
classes. Vasant ends up doing some extra
work on these days and he resents it.
CASE STUDY 2
Geeta is standing in a queue at ration
shop. When her turn comes, suddenly a
woman who is standing at the end breaks
the queue and goes in front to buy the
provisions.
CASE STUDY 3
A colleague keeps borrowing small
amounts from you and always forgets to
return it. Now he is asking you to lend
him Rs. 2000
Assertiveness

More Related Content

What's hot

Assertive communication
 Assertive communication Assertive communication
Assertive communication
Maryam Bibi
 
Assertiveness art of being tactful
Assertiveness   art of being tactfulAssertiveness   art of being tactful
Assertiveness art of being tactfulPadmesh Haridasan
 
Being assertive vs. being aggressive
Being assertive vs. being aggressiveBeing assertive vs. being aggressive
Being assertive vs. being aggressive
Yahya K. Mohammed Ali
 
Assertiveness Training
Assertiveness TrainingAssertiveness Training
Assertiveness Training
Manage Train Learn
 
Assertiveness training smitha
Assertiveness training   smithaAssertiveness training   smitha
Assertiveness training smithaSuraj Ayya
 
Communicating Assertively
Communicating AssertivelyCommunicating Assertively
Communicating Assertively
Dokka Srinivasu
 
Dealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the WorkplaceDealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the Workplace
Bernadette Boas
 
Styles of communication
Styles of communicationStyles of communication
Styles of communicationMonisha Vinod
 
The Art of Empathy
The Art of Empathy The Art of Empathy
The Art of Empathy
Lynn Johnson
 
05 assertive communication (1)
05 assertive communication (1)05 assertive communication (1)
05 assertive communication (1)
Irfan Ul Haq
 
Personality Development
Personality DevelopmentPersonality Development
Personality Development
Hareem Aslam
 
Assertive Behavior 2007
Assertive Behavior 2007Assertive Behavior 2007
Assertive Behavior 2007
Mariana Porta
 
Assertiveness powerpoint 1
Assertiveness powerpoint 1Assertiveness powerpoint 1
Assertiveness powerpoint 1Marcus Byrd
 
Lecture 6 assertiveness (1) 2
Lecture 6   assertiveness (1) 2Lecture 6   assertiveness (1) 2
Lecture 6 assertiveness (1) 2
The Next Experience
 
The Art Of Assertiveness
The Art Of AssertivenessThe Art Of Assertiveness
The Art Of Assertiveness
jakeandikory
 
Positive Attitude
Positive AttitudePositive Attitude
Positive Attitude
Self Creation
 
Assertive communication
Assertive communicationAssertive communication
Assertive communication
Clara Novy
 
Confidence Building
Confidence BuildingConfidence Building
Confidence Building
PARDEEP KUMAR
 
Assertiveness skills-basics
Assertiveness skills-basicsAssertiveness skills-basics
Assertiveness skills-basics
Ramalingam Chandrasekharan
 

What's hot (20)

Assertive communication
 Assertive communication Assertive communication
Assertive communication
 
Assertiveness art of being tactful
Assertiveness   art of being tactfulAssertiveness   art of being tactful
Assertiveness art of being tactful
 
Being assertive vs. being aggressive
Being assertive vs. being aggressiveBeing assertive vs. being aggressive
Being assertive vs. being aggressive
 
Assertiveness Training
Assertiveness TrainingAssertiveness Training
Assertiveness Training
 
Assertiveness training smitha
Assertiveness training   smithaAssertiveness training   smitha
Assertiveness training smitha
 
Communicating Assertively
Communicating AssertivelyCommunicating Assertively
Communicating Assertively
 
Dealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the WorkplaceDealing with Difficult People and Situations in the Workplace
Dealing with Difficult People and Situations in the Workplace
 
ASSERTIVENESS
ASSERTIVENESSASSERTIVENESS
ASSERTIVENESS
 
Styles of communication
Styles of communicationStyles of communication
Styles of communication
 
The Art of Empathy
The Art of Empathy The Art of Empathy
The Art of Empathy
 
05 assertive communication (1)
05 assertive communication (1)05 assertive communication (1)
05 assertive communication (1)
 
Personality Development
Personality DevelopmentPersonality Development
Personality Development
 
Assertive Behavior 2007
Assertive Behavior 2007Assertive Behavior 2007
Assertive Behavior 2007
 
Assertiveness powerpoint 1
Assertiveness powerpoint 1Assertiveness powerpoint 1
Assertiveness powerpoint 1
 
Lecture 6 assertiveness (1) 2
Lecture 6   assertiveness (1) 2Lecture 6   assertiveness (1) 2
Lecture 6 assertiveness (1) 2
 
The Art Of Assertiveness
The Art Of AssertivenessThe Art Of Assertiveness
The Art Of Assertiveness
 
Positive Attitude
Positive AttitudePositive Attitude
Positive Attitude
 
Assertive communication
Assertive communicationAssertive communication
Assertive communication
 
Confidence Building
Confidence BuildingConfidence Building
Confidence Building
 
Assertiveness skills-basics
Assertiveness skills-basicsAssertiveness skills-basics
Assertiveness skills-basics
 

Viewers also liked

група №5
група №5група №5
група №5sadik232
 
презентація гр№6
презентація гр№6презентація гр№6
презентація гр№6sadik232
 
4 группа презентация
4 группа презентация 4 группа презентация
4 группа презентация sadik232
 
How to define the object
How to define the objectHow to define the object
How to define the object
Dr Abhijeet Dawle
 
Email netiquette
Email netiquetteEmail netiquette
Email netiquette
Dr Abhijeet Dawle
 
презентация гр №3
презентация гр №3презентация гр №3
презентация гр №3sadik232
 
Listening skill
Listening skillListening skill
Listening skill
Dr Abhijeet Dawle
 
Writing skill
Writing skillWriting skill
Writing skill
Dr Abhijeet Dawle
 
Types of communication
Types of communicationTypes of communication
Types of communication
Dr Abhijeet Dawle
 
Elements of business Letter
Elements of business LetterElements of business Letter
Elements of business Letter
Dr Abhijeet Dawle
 
How to write instructions
How to write instructionsHow to write instructions
How to write instructions
Dr Abhijeet Dawle
 
Suicide prevention among students
Suicide prevention among studentsSuicide prevention among students
Suicide prevention among students
Dr Abhijeet Dawle
 
Business letter formats
Business letter formatsBusiness letter formats
Business letter formats
Dr Abhijeet Dawle
 
Barriers to communication
Barriers to communication Barriers to communication
Barriers to communication
Dr Abhijeet Dawle
 
Chinua achebe
Chinua achebe Chinua achebe
Chinua achebe
Dr Abhijeet Dawle
 
How to describe the object
How to describe the objectHow to describe the object
How to describe the object
Dr Abhijeet Dawle
 
Methods of communication
Methods of communicationMethods of communication
Methods of communication
Dr Abhijeet Dawle
 
презентація психолога
презентація психологапрезентація психолога
презентація психолога
sadik232
 
Speaking skill
Speaking skillSpeaking skill
Speaking skill
Dr Abhijeet Dawle
 

Viewers also liked (19)

група №5
група №5група №5
група №5
 
презентація гр№6
презентація гр№6презентація гр№6
презентація гр№6
 
4 группа презентация
4 группа презентация 4 группа презентация
4 группа презентация
 
How to define the object
How to define the objectHow to define the object
How to define the object
 
Email netiquette
Email netiquetteEmail netiquette
Email netiquette
 
презентация гр №3
презентация гр №3презентация гр №3
презентация гр №3
 
Listening skill
Listening skillListening skill
Listening skill
 
Writing skill
Writing skillWriting skill
Writing skill
 
Types of communication
Types of communicationTypes of communication
Types of communication
 
Elements of business Letter
Elements of business LetterElements of business Letter
Elements of business Letter
 
How to write instructions
How to write instructionsHow to write instructions
How to write instructions
 
Suicide prevention among students
Suicide prevention among studentsSuicide prevention among students
Suicide prevention among students
 
Business letter formats
Business letter formatsBusiness letter formats
Business letter formats
 
Barriers to communication
Barriers to communication Barriers to communication
Barriers to communication
 
Chinua achebe
Chinua achebe Chinua achebe
Chinua achebe
 
How to describe the object
How to describe the objectHow to describe the object
How to describe the object
 
Methods of communication
Methods of communicationMethods of communication
Methods of communication
 
презентація психолога
презентація психологапрезентація психолога
презентація психолога
 
Speaking skill
Speaking skillSpeaking skill
Speaking skill
 

Similar to Assertiveness

Customer And Staff Relations
Customer And Staff RelationsCustomer And Staff Relations
Customer And Staff Relations
V Payno
 
Assertiveness Techniques
Assertiveness TechniquesAssertiveness Techniques
Assertiveness Techniquesmohammedsbahi
 
Assertiveness
AssertivenessAssertiveness
Assertiveness
Dokka Srinivasu
 
Effectiveness-in-communication
 Effectiveness-in-communication Effectiveness-in-communication
Effectiveness-in-communicationravikantpvs
 
Communication skills
Communication skillsCommunication skills
Communication skills
Nimi jayan
 
Group mentoring session 6
Group mentoring session 6Group mentoring session 6
Group mentoring session 6
Apostle Dr. Norma Gray
 
Session 12 assertiveness ( SMS )
Session 12 assertiveness ( SMS )Session 12 assertiveness ( SMS )
Session 12 assertiveness ( SMS )
Amaan Hussain
 
How to become an Effective and Impactful Communicator
How to become an Effective and Impactful Communicator How to become an Effective and Impactful Communicator
How to become an Effective and Impactful Communicator
Saurabh Leekha
 
Handling difficult people
Handling difficult peopleHandling difficult people
Handling difficult people
Eky Handayani Eky Handayani
 
Positive self talks
Positive self talksPositive self talks
Positive self talks
Madiha Mushtaque
 
Avoid those mistakes in body language
Avoid those mistakes in body languageAvoid those mistakes in body language
Avoid those mistakes in body language
MOHAMEDEIDD
 
ASSERTIVENESS.pptx
ASSERTIVENESS.pptxASSERTIVENESS.pptx
ASSERTIVENESS.pptx
khushbooarora40
 
Holisticeducationppt
HolisticeducationpptHolisticeducationppt
Holisticeducationppt
Suraj Ayya
 

Similar to Assertiveness (20)

Customer And Staff Relations
Customer And Staff RelationsCustomer And Staff Relations
Customer And Staff Relations
 
Assertiveness Techniques
Assertiveness TechniquesAssertiveness Techniques
Assertiveness Techniques
 
Assertiveness
AssertivenessAssertiveness
Assertiveness
 
Assertiveness
AssertivenessAssertiveness
Assertiveness
 
Effectiveness-in-communication
 Effectiveness-in-communication Effectiveness-in-communication
Effectiveness-in-communication
 
report-8
report-8report-8
report-8
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Group mentoring session 6
Group mentoring session 6Group mentoring session 6
Group mentoring session 6
 
Assertiveness
AssertivenessAssertiveness
Assertiveness
 
Assertiveness
AssertivenessAssertiveness
Assertiveness
 
Session 12 assertiveness ( SMS )
Session 12 assertiveness ( SMS )Session 12 assertiveness ( SMS )
Session 12 assertiveness ( SMS )
 
How to argue?
How to argue?How to argue?
How to argue?
 
How to become an Effective and Impactful Communicator
How to become an Effective and Impactful Communicator How to become an Effective and Impactful Communicator
How to become an Effective and Impactful Communicator
 
Handling difficult people
Handling difficult peopleHandling difficult people
Handling difficult people
 
Positive self talks
Positive self talksPositive self talks
Positive self talks
 
Assertiveness
AssertivenessAssertiveness
Assertiveness
 
Avoid those mistakes in body language
Avoid those mistakes in body languageAvoid those mistakes in body language
Avoid those mistakes in body language
 
Handling Diff Coworkers
Handling Diff CoworkersHandling Diff Coworkers
Handling Diff Coworkers
 
ASSERTIVENESS.pptx
ASSERTIVENESS.pptxASSERTIVENESS.pptx
ASSERTIVENESS.pptx
 
Holisticeducationppt
HolisticeducationpptHolisticeducationppt
Holisticeducationppt
 

More from Dr Abhijeet Dawle

Universal Human Values
Universal Human Values Universal Human Values
Universal Human Values
Dr Abhijeet Dawle
 
A Dilemma: A Layman Looks at Science by Raymond B. Fosdick
A Dilemma: A Layman Looks at Science by Raymond B. FosdickA Dilemma: A Layman Looks at Science by Raymond B. Fosdick
A Dilemma: A Layman Looks at Science by Raymond B. Fosdick
Dr Abhijeet Dawle
 
How to set-up your Timetable
How to set-up your TimetableHow to set-up your Timetable
How to set-up your Timetable
Dr Abhijeet Dawle
 
Creating interactive eLearning content
Creating interactive eLearning contentCreating interactive eLearning content
Creating interactive eLearning content
Dr Abhijeet Dawle
 
Free Online Tools, websites,links and Softwares for Teachers
Free Online Tools, websites,links and Softwares for TeachersFree Online Tools, websites,links and Softwares for Teachers
Free Online Tools, websites,links and Softwares for Teachers
Dr Abhijeet Dawle
 
subject verb agreement
subject verb agreementsubject verb agreement
subject verb agreement
Dr Abhijeet Dawle
 
How to write instructions
How to write instructionsHow to write instructions
How to write instructions
Dr Abhijeet Dawle
 
Wordsworthlanguagelabguide abhijeet dawle
Wordsworthlanguagelabguide abhijeet dawleWordsworthlanguagelabguide abhijeet dawle
Wordsworthlanguagelabguide abhijeet dawle
Dr Abhijeet Dawle
 
Letter writing
Letter writingLetter writing
Letter writing
Dr Abhijeet Dawle
 

More from Dr Abhijeet Dawle (9)

Universal Human Values
Universal Human Values Universal Human Values
Universal Human Values
 
A Dilemma: A Layman Looks at Science by Raymond B. Fosdick
A Dilemma: A Layman Looks at Science by Raymond B. FosdickA Dilemma: A Layman Looks at Science by Raymond B. Fosdick
A Dilemma: A Layman Looks at Science by Raymond B. Fosdick
 
How to set-up your Timetable
How to set-up your TimetableHow to set-up your Timetable
How to set-up your Timetable
 
Creating interactive eLearning content
Creating interactive eLearning contentCreating interactive eLearning content
Creating interactive eLearning content
 
Free Online Tools, websites,links and Softwares for Teachers
Free Online Tools, websites,links and Softwares for TeachersFree Online Tools, websites,links and Softwares for Teachers
Free Online Tools, websites,links and Softwares for Teachers
 
subject verb agreement
subject verb agreementsubject verb agreement
subject verb agreement
 
How to write instructions
How to write instructionsHow to write instructions
How to write instructions
 
Wordsworthlanguagelabguide abhijeet dawle
Wordsworthlanguagelabguide abhijeet dawleWordsworthlanguagelabguide abhijeet dawle
Wordsworthlanguagelabguide abhijeet dawle
 
Letter writing
Letter writingLetter writing
Letter writing
 

Recently uploaded

Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
Atul Kumar Singh
 
Marketing internship report file for MBA
Marketing internship report file for MBAMarketing internship report file for MBA
Marketing internship report file for MBA
gb193092
 
Lapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdfLapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdf
Jean Carlos Nunes Paixão
 
"Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe..."Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe...
SACHIN R KONDAGURI
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
Thiyagu K
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
Nguyen Thanh Tu Collection
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
deeptiverma2406
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
MysoreMuleSoftMeetup
 
S1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptxS1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptx
tarandeep35
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
chanes7
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
Jisc
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
EduSkills OECD
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
DeeptiGupta154
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
Honest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptxHonest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptx
timhan337
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
EverAndrsGuerraGuerr
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 

Recently uploaded (20)

Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
 
Marketing internship report file for MBA
Marketing internship report file for MBAMarketing internship report file for MBA
Marketing internship report file for MBA
 
Lapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdfLapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdf
 
"Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe..."Protectable subject matters, Protection in biotechnology, Protection of othe...
"Protectable subject matters, Protection in biotechnology, Protection of othe...
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
 
S1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptxS1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptx
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
Honest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptxHonest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptx
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 

Assertiveness

  • 2. Assertiveness means claiming your own rights without violating the rights of others. Right way to Say No without apologizing and try to get what you want is assertiveness. What is Assertiveness?
  • 3. Profile of an Assertive person  Good listener  Open mind  Direct eye contact  Direct and firm communication  Stays calm and respectful in negotiations
  • 4. Profile of an Assertive person  Says no without causing offence  Says what has to be said without fear of criticism  Complains without humiliating the other person  Positive attitude
  • 5. Profile of an Aggressive person  Self-importance  Don’t think of others and low respect for others  Staring eye contact  Superiority complex
  • 6. Profile of an Aggressive person  Sarcastic style  High pitched  States feeling directly but violates the receivers feelings
  • 7. Profile of a Passive Person  Fearful  Do not want to be considered aggressive  Hesitates to mention discomfort  Suffers from the feeling that “my feelings don’t really matter”.
  • 8. Profile of a Passive Person  Weak ,hesitant and soft voice  Downcast eyes  Pleading body language  Looking for support always
  • 9. What you should aim at to be assertive Self control under all circumstances Taking serious matters seriously Be calm always Judging with head Treat work as a pleasure
  • 10. What you should aim at to be assertive Tackle work one at a time and finish them Use positive words Use positive body language Learns to say NO
  • 11. CASE STUDY 1 Vasant and Ravi are the only two people working in a section in a particular office. Three days in a week Ravi leaves the office early as he has to attend French classes. Vasant ends up doing some extra work on these days and he resents it.
  • 12. CASE STUDY 2 Geeta is standing in a queue at ration shop. When her turn comes, suddenly a woman who is standing at the end breaks the queue and goes in front to buy the provisions.
  • 13. CASE STUDY 3 A colleague keeps borrowing small amounts from you and always forgets to return it. Now he is asking you to lend him Rs. 2000