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Strategies
is the process of resolving a dispute by
addressing and meeting at least some of
each side’s needs and concerns
it’s an indispensable process to create a
productive work place and effective team
dynamics
Kenneth Thomas & Ralph Kilmann
identified
conflict resolution styles that vary
in their degrees of
Kenneth Thomas & Ralph Kilmann
identified
conflict styles that vary
in their degrees of
& *
Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
Extent to which the individual attempts
to satisfy and consider the other
indivduals’s issues
AA
Extent to which the individual attempts
to satisfy own concerns
@
Once you grasp the different
styles, you can think about your
, learn how you
need to and think
about the
approach for each situation
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Accommodating
Accommodating
Avoiding
Accommodating
Avoiding
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Is both assertive and cooperative
You try to meet the needs of all people
involved.
Cooperate effectively and acknowledge that
everyone is important.
Best used to bring together a variety of
viewpoints to get the best solution
Best used to bring together a variety of
viewpoints to get the best solution OR when the
situation is too important for a trade-off.
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Conflict Resolution Strategies
Accommodating
Accommodating
Accommodating
Conflict Resolution Strategies
Accommodating
Accommodating
Avoiding
Avoiding
Is unassertive & uncooperative
Avoiding
Avoiding the conflict entirely
Avoiding
Best used when the conflict
is not important
& when wining is impossible & you
perceive that change won’t occur
Avoiding
Best used to reduce tensions and
get back to productive levels and
regain harmony and composure
Lets Recap
Conflict Resolution Strategies
Accommodating
Avoiding
conflict resolution styles
most useful in different
situations.
personal predispositions and the
requirements of the situations
the requirements of the specific situation
and the skills by which you manage the
situation
Thanks!
Conflict Resolution
http://www.pon.harvard.edu/category/daily/conflict-resolution/
Conflict Resolution: the Thomas-Kilmann Model
http://www.managetrainlearn.com/page/conflict-resolution-model
An Overview of the Thomas-Kilmann Conflict Mode Instrument
http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
Thomas–Kilmann Instrument Kenneth W. Thomas and Ralph H. Kilmann PR O F I L E A N D I N T ERPRE T I V E
RE P O RT
https://www.cpp.com/pdfs/smp248248.pdf
Slide 1
http://www.flickr.com/photos/pinguino/5285257494/sizes/m/in/photolist-943jVd-7SX6En-83Ag6B-7CtMme-9KZ52b-9KZ54w-
9KZ55A-9rGw1W-9xnuWE-cfqmdJ-dybXaa-9iz36c-9iCagN-9iz332-8g7HN4-9StK1a-9SwCsw-9SwD8E-9SwCHw-9StJVD-
9SwCzA-9StJw6-9SwCQo-9StJSF-9SwCCQ-9SwCnE-e2zAZA-9StJL6-9StJJi-8YRW1Z-atP8uv-9hveWW-dYh6zL-9idPUX-9idMJZ-
7RZVxk-7UBGmZ-bytwnE-8nLmMh-8nHegF-doZ91V-9jvrJb-8ZuPFX-choNVf-fLVc4G/
Slide 16
http://www.flickr.com/photos/waynewilkinson/7828705724/sizes/m/in/photolist-cVNasU-bmA8kb-7kq59F-8tg7XN-tBU5-Hhkoy-7yreA9-7yreyG-4CtFxg-
6vm2xF-5Qbj4K-4tP6FW-bXdYi5-9KAJix-5sJMQ8-39kAk1-6oFwkv-9gLSbD-8krxv9-mr19z-dekik6-8qFSso-chYC7y-6eEt1c-5ccejr-5ccfz6-4kMocr-7TQep6-aVzSjF-
aVzSgR-aVzSqg-aVzSs8-aVzSfM-aVzSt6-aVzStr-aVzSpx-aVzSp4-aVzSiP-aVzSre-aVzSmt-8rRXHb-dbK7zn-69U943-7AYuh7-e6eCku-375zuh-7KzVJL-77sQEj-
9Ru15h-36ZS6c-4qN7uY/
Slide 19
http://www.flickr.com/photos/donkeyhotey/5526726905/sizes/m/in/photolist-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT-
a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX-dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-dz8XkD-93yPnw-9GuUw6-9cxbzG-
93uBgC-agt7Ya-9u4ocT-dp7nTf-dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e-
dq2xjr-dRZCiQ-8pNCMU-8w67c8-e4JvCV-aKd85e-aKd2Sk-aKd8a4-9hAELY-biJPQe-biJP8T-fCB5Z8/
Slide 24
People http://www.flickr.com/photos/a-barth/1439750542/sizes/m/in/photolist-3ce6Fd-3ifpTh-3BfdbZ-3EfTWY-3KJxxH-43DPY2-49Jnio-
4a9QZa-4f3ZA6-4fUsNL-4hMdXi-4mMUF9-4rsMpu-4rZ9W9-4sbAmj-4sbGuG-4tQov5-4uURH9-4xADKG-4z85DJ-4z87ph-4zJdy3-4zJdBU-
4DVe7d-4HC14H-4MJnQ5-4NGfes-4PXuhC-4PXuPQ-4QyQVL-4RGuub-4SM9Y4-4UK6PC-4V5FXf-4YZRcC-53utpX-562jV7-56PQt8-5chHt5-
5cpCqq-5k4bWR-5mXs5w-5nuJGH-5otRLQ-5tJYof-5zAtFp-5zPdFZ-5BSUmn-5CiMHX-5FXRwc-5KGDiS
Slide 28
http://www.flickr.com/photos/madametussauds/3031436141/sizes/m/in/photolist-5BSUmn-5FXRwc-5LNMsp-5V6Hio-5VX2K7-5Xj2Ud-
62EFTg-62Z5oB-64neGf-697rbg-6axRBo-6c4aAb-6cDcik-6cYuNA-6iE9dr-6jiMiV-6jiPdZ-6jnY41-6jnYws-6jnZ1f-6jo1t3-6jo1UE-6jo3pL-
6mTjYX-6oYjJa-6rLSdi-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X-6uvuSK-6uvBct-6vL3KK-6xEV1G-6y9Es2-6Fju79-6FVjc7-6N3uhv-
6SFCeP-6TG1hK-6TG1pR-6ZHw7x-6ZMtfS-6ZMvfA-71woiB-72vrgc-72weav-72APm5-72HfdT/
Slide 35 http://farm2.staticflickr.com/1107/4728601014_a5bb506d1b.jpg
Slide 36
http://www.flickr.com/photos/15923063@N00/4417825659/in/photolist-7JovDV-7S36PL-7RYS48-7RYT4F-7RYTuX-7S37yj-7S37Rf-7S37ij-7S37qJ-7S38jC-7S36Fy-7S36xj-
7RYSV6-7S36Yw-7RYTnr-7RYSB8-94fdTX-dhpy1K-areapu-dtt4Qm-d9jQao-7Br2YF-8qhVqg-edcqeA-e66MoD-eeNvmB-9vscKG-8qm5eE-eeZ5aH-8Nh4g6-7MoqJZ-9kq5SQ-
bYpgT7-bYpgKw-dhpATH-8bCyTR-dhpD2e-7UNkQj-8kDnHQ-dcmXyL-dpeCHq-bz5SqW-bX1FcD-8Vxrcu-8VxtZq-8VxraY-8VurMV-8LeH58-7GDGvG-7W9Shs-8FW4UJ
Slide 39 http://www.flickr.com/photos/jinterwas/5390522344/sizes/m/in/photolist-9dkQuq-awjXgP-8FK8GR-9AU8FG-awjXmF-9yV5Vj-
cCJFgS-dYWvrZ-e2GVz1-9q8L7z-d3XBqG-awnEqU-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT-a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX-
dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-7LMm2y-fhnSW4-7Rj1Cg-93yPnw-9GuUw6-9cxbzG-93uBgC-agt7Ya-9u4ocT-dp7nTf-
dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e-dq2xjr-dRZCiQ/
Slide 45 and 46
http://www.flickr.com/photos/marfis75/3518128327/sizes/m/in/photolist-6mTjYX-6oYjJa-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X-
6uvuSK-6uvBct-6Fju79-6SFCeP-6TG1hK-6TG1pR-71woiB-72vrgc-72weav-72APm5-72HfdT-72Z4wb-7321qg-73Q4RY-77Ydbe-7ddUkr-
7eUSAf-7gnmtr-7gnn2a-7griuG-7grjts-7nFLpw-7ooHbB-7rqed8-7x9MJF-9qnyQ2-9qnyYD-9qqEM9-9qqBc1-9nnebu-9nne71-9njb1r-fS4krb-
fHYh5i-dcdpUU-8ovy9r-bgxoei-dF4Szc-anVFU7-dELtqB-9NbttE-9N8Pip-9N8Kur/

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Conflict Resolution Strategies

  • 2. is the process of resolving a dispute by addressing and meeting at least some of each side’s needs and concerns
  • 3. it’s an indispensable process to create a productive work place and effective team dynamics
  • 4. Kenneth Thomas & Ralph Kilmann identified conflict resolution styles that vary in their degrees of
  • 5. Kenneth Thomas & Ralph Kilmann identified conflict styles that vary in their degrees of & * Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
  • 6. Extent to which the individual attempts to satisfy and consider the other indivduals’s issues AA
  • 7. Extent to which the individual attempts to satisfy own concerns @
  • 8. Once you grasp the different styles, you can think about your , learn how you need to and think about the approach for each situation
  • 22. Is both assertive and cooperative
  • 23. You try to meet the needs of all people involved.
  • 24. Cooperate effectively and acknowledge that everyone is important.
  • 25. Best used to bring together a variety of viewpoints to get the best solution
  • 26. Best used to bring together a variety of viewpoints to get the best solution OR when the situation is too important for a trade-off.
  • 40. Avoiding Is unassertive & uncooperative
  • 42. Avoiding Best used when the conflict is not important
  • 43. & when wining is impossible & you perceive that change won’t occur
  • 44. Avoiding Best used to reduce tensions and get back to productive levels and regain harmony and composure
  • 48. conflict resolution styles most useful in different situations.
  • 49. personal predispositions and the requirements of the situations
  • 50. the requirements of the specific situation and the skills by which you manage the situation
  • 52. Conflict Resolution http://www.pon.harvard.edu/category/daily/conflict-resolution/ Conflict Resolution: the Thomas-Kilmann Model http://www.managetrainlearn.com/page/conflict-resolution-model An Overview of the Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki Thomas–Kilmann Instrument Kenneth W. Thomas and Ralph H. Kilmann PR O F I L E A N D I N T ERPRE T I V E RE P O RT https://www.cpp.com/pdfs/smp248248.pdf Slide 1 http://www.flickr.com/photos/pinguino/5285257494/sizes/m/in/photolist-943jVd-7SX6En-83Ag6B-7CtMme-9KZ52b-9KZ54w- 9KZ55A-9rGw1W-9xnuWE-cfqmdJ-dybXaa-9iz36c-9iCagN-9iz332-8g7HN4-9StK1a-9SwCsw-9SwD8E-9SwCHw-9StJVD- 9SwCzA-9StJw6-9SwCQo-9StJSF-9SwCCQ-9SwCnE-e2zAZA-9StJL6-9StJJi-8YRW1Z-atP8uv-9hveWW-dYh6zL-9idPUX-9idMJZ- 7RZVxk-7UBGmZ-bytwnE-8nLmMh-8nHegF-doZ91V-9jvrJb-8ZuPFX-choNVf-fLVc4G/ Slide 16 http://www.flickr.com/photos/waynewilkinson/7828705724/sizes/m/in/photolist-cVNasU-bmA8kb-7kq59F-8tg7XN-tBU5-Hhkoy-7yreA9-7yreyG-4CtFxg- 6vm2xF-5Qbj4K-4tP6FW-bXdYi5-9KAJix-5sJMQ8-39kAk1-6oFwkv-9gLSbD-8krxv9-mr19z-dekik6-8qFSso-chYC7y-6eEt1c-5ccejr-5ccfz6-4kMocr-7TQep6-aVzSjF- aVzSgR-aVzSqg-aVzSs8-aVzSfM-aVzSt6-aVzStr-aVzSpx-aVzSp4-aVzSiP-aVzSre-aVzSmt-8rRXHb-dbK7zn-69U943-7AYuh7-e6eCku-375zuh-7KzVJL-77sQEj- 9Ru15h-36ZS6c-4qN7uY/ Slide 19 http://www.flickr.com/photos/donkeyhotey/5526726905/sizes/m/in/photolist-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT- a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX-dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-dz8XkD-93yPnw-9GuUw6-9cxbzG- 93uBgC-agt7Ya-9u4ocT-dp7nTf-dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e- dq2xjr-dRZCiQ-8pNCMU-8w67c8-e4JvCV-aKd85e-aKd2Sk-aKd8a4-9hAELY-biJPQe-biJP8T-fCB5Z8/
  • 53. Slide 24 People http://www.flickr.com/photos/a-barth/1439750542/sizes/m/in/photolist-3ce6Fd-3ifpTh-3BfdbZ-3EfTWY-3KJxxH-43DPY2-49Jnio- 4a9QZa-4f3ZA6-4fUsNL-4hMdXi-4mMUF9-4rsMpu-4rZ9W9-4sbAmj-4sbGuG-4tQov5-4uURH9-4xADKG-4z85DJ-4z87ph-4zJdy3-4zJdBU- 4DVe7d-4HC14H-4MJnQ5-4NGfes-4PXuhC-4PXuPQ-4QyQVL-4RGuub-4SM9Y4-4UK6PC-4V5FXf-4YZRcC-53utpX-562jV7-56PQt8-5chHt5- 5cpCqq-5k4bWR-5mXs5w-5nuJGH-5otRLQ-5tJYof-5zAtFp-5zPdFZ-5BSUmn-5CiMHX-5FXRwc-5KGDiS Slide 28 http://www.flickr.com/photos/madametussauds/3031436141/sizes/m/in/photolist-5BSUmn-5FXRwc-5LNMsp-5V6Hio-5VX2K7-5Xj2Ud- 62EFTg-62Z5oB-64neGf-697rbg-6axRBo-6c4aAb-6cDcik-6cYuNA-6iE9dr-6jiMiV-6jiPdZ-6jnY41-6jnYws-6jnZ1f-6jo1t3-6jo1UE-6jo3pL- 6mTjYX-6oYjJa-6rLSdi-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X-6uvuSK-6uvBct-6vL3KK-6xEV1G-6y9Es2-6Fju79-6FVjc7-6N3uhv- 6SFCeP-6TG1hK-6TG1pR-6ZHw7x-6ZMtfS-6ZMvfA-71woiB-72vrgc-72weav-72APm5-72HfdT/ Slide 35 http://farm2.staticflickr.com/1107/4728601014_a5bb506d1b.jpg Slide 36 http://www.flickr.com/photos/15923063@N00/4417825659/in/photolist-7JovDV-7S36PL-7RYS48-7RYT4F-7RYTuX-7S37yj-7S37Rf-7S37ij-7S37qJ-7S38jC-7S36Fy-7S36xj- 7RYSV6-7S36Yw-7RYTnr-7RYSB8-94fdTX-dhpy1K-areapu-dtt4Qm-d9jQao-7Br2YF-8qhVqg-edcqeA-e66MoD-eeNvmB-9vscKG-8qm5eE-eeZ5aH-8Nh4g6-7MoqJZ-9kq5SQ- bYpgT7-bYpgKw-dhpATH-8bCyTR-dhpD2e-7UNkQj-8kDnHQ-dcmXyL-dpeCHq-bz5SqW-bX1FcD-8Vxrcu-8VxtZq-8VxraY-8VurMV-8LeH58-7GDGvG-7W9Shs-8FW4UJ Slide 39 http://www.flickr.com/photos/jinterwas/5390522344/sizes/m/in/photolist-9dkQuq-awjXgP-8FK8GR-9AU8FG-awjXmF-9yV5Vj- cCJFgS-dYWvrZ-e2GVz1-9q8L7z-d3XBqG-awnEqU-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT-a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX- dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-7LMm2y-fhnSW4-7Rj1Cg-93yPnw-9GuUw6-9cxbzG-93uBgC-agt7Ya-9u4ocT-dp7nTf- dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e-dq2xjr-dRZCiQ/ Slide 45 and 46 http://www.flickr.com/photos/marfis75/3518128327/sizes/m/in/photolist-6mTjYX-6oYjJa-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X- 6uvuSK-6uvBct-6Fju79-6SFCeP-6TG1hK-6TG1pR-71woiB-72vrgc-72weav-72APm5-72HfdT-72Z4wb-7321qg-73Q4RY-77Ydbe-7ddUkr- 7eUSAf-7gnmtr-7gnn2a-7griuG-7grjts-7nFLpw-7ooHbB-7rqed8-7x9MJF-9qnyQ2-9qnyYD-9qqEM9-9qqBc1-9nnebu-9nne71-9njb1r-fS4krb- fHYh5i-dcdpUU-8ovy9r-bgxoei-dF4Szc-anVFU7-dELtqB-9NbttE-9N8Pip-9N8Kur/