The document discusses conflict resolution styles and the Thomas-Kilmann model of conflict resolution. It identifies five main styles: competing, collaborating, compromising, avoiding, and accommodating. For each style it provides a brief description of when that style would be most effective to use. It emphasizes that understanding your own style and what different situations call for is key to effective conflict resolution.

1. Strategies

2. is the process of resolving a dispute by
addressing and meeting at least some of
each side’s needs and concerns

3. it’s an indispensable process to create a
productive work place and effective team
dynamics

4. Kenneth Thomas & Ralph Kilmann
identified
conflict resolution styles that vary
in their degrees of

5. Kenneth Thomas & Ralph Kilmann
identified
conflict styles that vary
in their degrees of
& *
Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki

6. Extent to which the individual attempts
to satisfy and consider the other
indivduals’s issues
AA

7. Extent to which the individual attempts
to satisfy own concerns
@

8. Once you grasp the different
styles, you can think about your
, learn how you
need to and think
about the
approach for each situation

13. Accommodating

14. Accommodating
Avoiding

15. Accommodating
Avoiding

22. Is both assertive and cooperative

23. You try to meet the needs of all people
involved.

24. Cooperate effectively and acknowledge that
everyone is important.

25. Best used to bring together a variety of
viewpoints to get the best solution

26. Best used to bring together a variety of
viewpoints to get the best solution OR when the
situation is too important for a trade-off.

33. Accommodating

34. Accommodating

35. Accommodating

37. Accommodating

38. Accommodating

39. Avoiding

40. Avoiding
Is unassertive & uncooperative

41. Avoiding
Avoiding the conflict entirely

42. Avoiding
Best used when the conflict
is not important

43. & when wining is impossible & you
perceive that change won’t occur

44. Avoiding
Best used to reduce tensions and
get back to productive levels and
regain harmony and composure

45. Lets Recap

47. Accommodating
Avoiding

48. conflict resolution styles
most useful in different
situations.

49. personal predispositions and the
requirements of the situations

50. the requirements of the specific situation
and the skills by which you manage the
situation

51. Thanks!

52. Conflict Resolution
http://www.pon.harvard.edu/category/daily/conflict-resolution/
Conflict Resolution: the Thomas-Kilmann Model
http://www.managetrainlearn.com/page/conflict-resolution-model
An Overview of the Thomas-Kilmann Conflict Mode Instrument
http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
Thomas–Kilmann Instrument Kenneth W. Thomas and Ralph H. Kilmann PR O F I L E A N D I N T ERPRE T I V E
RE P O RT
https://www.cpp.com/pdfs/smp248248.pdf
Slide 1
http://www.flickr.com/photos/pinguino/5285257494/sizes/m/in/photolist-943jVd-7SX6En-83Ag6B-7CtMme-9KZ52b-9KZ54w-
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7RZVxk-7UBGmZ-bytwnE-8nLmMh-8nHegF-doZ91V-9jvrJb-8ZuPFX-choNVf-fLVc4G/
Slide 16
http://www.flickr.com/photos/waynewilkinson/7828705724/sizes/m/in/photolist-cVNasU-bmA8kb-7kq59F-8tg7XN-tBU5-Hhkoy-7yreA9-7yreyG-4CtFxg-
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9Ru15h-36ZS6c-4qN7uY/
Slide 19
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53. Slide 24
People http://www.flickr.com/photos/a-barth/1439750542/sizes/m/in/photolist-3ce6Fd-3ifpTh-3BfdbZ-3EfTWY-3KJxxH-43DPY2-49Jnio-
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Slide 28
http://www.flickr.com/photos/madametussauds/3031436141/sizes/m/in/photolist-5BSUmn-5FXRwc-5LNMsp-5V6Hio-5VX2K7-5Xj2Ud-
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Slide 35 http://farm2.staticflickr.com/1107/4728601014_a5bb506d1b.jpg
Slide 36
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Slide 39 http://www.flickr.com/photos/jinterwas/5390522344/sizes/m/in/photolist-9dkQuq-awjXgP-8FK8GR-9AU8FG-awjXmF-9yV5Vj-
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Slide 45 and 46
http://www.flickr.com/photos/marfis75/3518128327/sizes/m/in/photolist-6mTjYX-6oYjJa-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X-
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