1. Counselling involves a counsellor helping a client explore difficulties, see things from a different perspective, and facilitate positive change through a trusting relationship.
2. The document discusses goals of counselling such as enhancing coping skills, improving relationships, promoting decision-making, facilitating client potential, and facilitating behaviour change.
3. The counselling process typically involves initial disclosure, in-depth exploration, goal setting, intervention, and evaluation or termination. Effective counselling techniques and evaluating progress are emphasized.