Counseling involves assisting individuals through a helping process focused on needs, problems or feelings. It aims to enhance coping, problem solving and relationships. There are various types including marriage counseling, educational counseling, mental health counseling and substance abuse counseling. The counseling process typically involves building rapport, assessment, goal setting, intervention, and termination. Qualities of effective counselors include empathy, active listening skills and maintaining confidentiality. Counseling is applied in areas such as change management, diversity, crisis situations, and organizational development. It differs from psychotherapy in being focused on present issues and taking place over a shorter period of time.