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TEAM DEVELOPMENT

 Cooperation and Competition
 Managing Conflict
 Power and Social Influence
 Situational Leadership

 Learning in Groups and Teams
COOPERATION AND COMPETITION-
EXAMPLES FROM YOUR WORK
ENVIRONMENT
 How does competition hurt a team?
 How does competition between groups affect a
  team?
 How can a team deal with the negative effects of
  competition?

 What are the benefits and problems of
  cooperation?
 Why is teamwork considered a “mixed-motive”
  situation?
MANAGING CONFLICT
 Why is the lack of conflict a sign of a problem in a
  team?
 What are the healthy and unhealthy sources of
  conflict?
 What are the different approaches to conflict
  resolution?

 How is negotiation different from mediation and
  arbitration?
 What are the pros and cons of third-party
  interventions in a conflict?
TRUE OR FALSE?
The nature of conflict         True or False?

                                  False – conflict is a normal
   Conflict is bad and            part of a teams’ life
    should be avoided
                                  False – conflict is when people
                                   perceive others have taken
   Team members                   actions that have a negative
                                   effect on their interests
    misunderstanding one
    another causes conflict.
                                  False – some conflicts cannot
                                   be resolved; however
   All conflicts can be           agreement can usually be
                                   reached about task issues;
    resolved to everyone’s         agreements about relationship
                                   issues often remain unless the
    satisfaction.                  relationship is redefined.
SOURCES OF CONFLICT
Healthy Conflict              Unhealthy Conflict

                                 Competition over power,
   Focused on task issues        rewards, and resources

   Legitimate differences
    of opinion about the
                                 Conflict between
    task                          individual and group goals

   Differences in values
                                 Poorly run team meetings
    and perspectives
                                 Personal grudges from the
   Difference expectations       past
    about the impact of
    decisions                    Faulty communications
CONFLICT RESOLUTION
APPROACHES

high

                Confrontation                Collaboration
Assertiveness




                                Compromise




                 Avoidance                       Accommodation


    low                                                      high
                             Cooperativeness
NEGOTIATION STRATEGIES

   Separate the people from the problem

   Focus on shared interests of all parties

   Develop many options that can be used to solve

    the problem

   Evaluate the options using objective criteria

   Try again
POWER AND SOCIAL INFLUENCE
   What is the nature of conformity?
       Defined as a change in a person’s behavior or
        opinions as a result of real or imagined pressure
        from a person or a group of people.

       What causes people to conform to group pressure?



       Asch’s experiments on conformity
VARIABLES THAT INCREASE OR
DECREASE CONFORMITY
BASES OF POWER
   Expert
     Power given to a person based on a person’s
      credibility or expertise
     Information power based on knowledge one has
      about the subject
   Referent
       Power given to an individual freely by others
        based on personal liking and admiration
   Position
       Power demanded by the authority of the person’s
        position
         Legitimate
         Reward

         Coercive
CYCLE OF POWER
POWER STYLES
LEADERSHIP IN TEAMS
SITUATIONAL LEADERSHIP

high
 Supporting Behavior




                   low                        high
                         Directive Behavior
SITUATIONAL LEADERSHIP
BEHAVIORS

high
 Supporting Behavior




                   low                        high
                         Directive Behavior
DEVELOPMENT LEVEL OF THE
FOLLOWER




     Competence = Knowledge and Skills

     Commitment = Motivation and Confidence

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Cooperation, competition, conflict, and power in teams

  • 1. TEAM DEVELOPMENT Cooperation and Competition Managing Conflict Power and Social Influence Situational Leadership Learning in Groups and Teams
  • 2. COOPERATION AND COMPETITION- EXAMPLES FROM YOUR WORK ENVIRONMENT  How does competition hurt a team?  How does competition between groups affect a team?  How can a team deal with the negative effects of competition?  What are the benefits and problems of cooperation?  Why is teamwork considered a “mixed-motive” situation?
  • 3. MANAGING CONFLICT  Why is the lack of conflict a sign of a problem in a team?  What are the healthy and unhealthy sources of conflict?  What are the different approaches to conflict resolution?  How is negotiation different from mediation and arbitration?  What are the pros and cons of third-party interventions in a conflict?
  • 4. TRUE OR FALSE? The nature of conflict True or False?  False – conflict is a normal  Conflict is bad and part of a teams’ life should be avoided  False – conflict is when people perceive others have taken  Team members actions that have a negative effect on their interests misunderstanding one another causes conflict.  False – some conflicts cannot be resolved; however  All conflicts can be agreement can usually be reached about task issues; resolved to everyone’s agreements about relationship issues often remain unless the satisfaction. relationship is redefined.
  • 5. SOURCES OF CONFLICT Healthy Conflict Unhealthy Conflict  Competition over power,  Focused on task issues rewards, and resources  Legitimate differences of opinion about the  Conflict between task individual and group goals  Differences in values  Poorly run team meetings and perspectives  Personal grudges from the  Difference expectations past about the impact of decisions  Faulty communications
  • 6. CONFLICT RESOLUTION APPROACHES high Confrontation Collaboration Assertiveness Compromise Avoidance Accommodation low high Cooperativeness
  • 7. NEGOTIATION STRATEGIES  Separate the people from the problem  Focus on shared interests of all parties  Develop many options that can be used to solve the problem  Evaluate the options using objective criteria  Try again
  • 8. POWER AND SOCIAL INFLUENCE  What is the nature of conformity?  Defined as a change in a person’s behavior or opinions as a result of real or imagined pressure from a person or a group of people.  What causes people to conform to group pressure?  Asch’s experiments on conformity
  • 9. VARIABLES THAT INCREASE OR DECREASE CONFORMITY
  • 10. BASES OF POWER  Expert  Power given to a person based on a person’s credibility or expertise  Information power based on knowledge one has about the subject  Referent  Power given to an individual freely by others based on personal liking and admiration  Position  Power demanded by the authority of the person’s position  Legitimate  Reward  Coercive
  • 14. SITUATIONAL LEADERSHIP high Supporting Behavior low high Directive Behavior
  • 15. SITUATIONAL LEADERSHIP BEHAVIORS high Supporting Behavior low high Directive Behavior
  • 16. DEVELOPMENT LEVEL OF THE FOLLOWER Competence = Knowledge and Skills Commitment = Motivation and Confidence