The document discusses conflict management skills, including the concept of conflict, sources of conflict, types of conflict, and strategies for managing conflict. It defines conflict as a struggle between people that can occur within an individual or between groups. Conflicts have both functional and dysfunctional impacts and arise from sources like personality differences, perceptions, and scarce resources. Managing conflict involves stimulating, preventing, or resolving conflicts through various approaches like problem-solving, compromise, or establishing superordinate goals.
Conflict management, conflict resolution training, conflict management coursesBryan Len
Lessening conflict in the work environment can improve worker profitability, increment representative inspiration and faithfulness, and diminish pressure and non-appearance.
The point of conflict management is to improve learning and gathering results, remembering adequacy or execution for an authoritative setting.
WHY CONFLICT MANAGEMENT IS ESSENTIAL ?
In Conflict Management Training, members become familiar with the reasons for conflict and how to forestall issues before they raise.
You will likewise learn pressure management methods, and how to become more mindful of conflict and its impact on the work environment. This thusly can enable your staff to concentrate on profitability as you improve your relational and relational abilities in the workplace.
LEARN ABOUT :
Characterize sorts of conflict and their causes.
Examine and execute the conflict goal process.
Distinguish conflicts and how to forestall an issue before it heightens.
Create interchanges aptitudes and strategies.
Execute pressure management procedures.
COURSE TOPICS :
Review of Conflict Management
Results of Conflict
Positive Results for the Group
Negative Results
Conflict Outcomes
Feelings in Conflicts
Administrators of Conflict Resolution
Conflict Resolution Process
Conflict Reduction
Exchange
Workshop
Want to learn more ?
Visit tonex.com for conflict management training, course and workshop detail
https://www.tonex.com/training-courses/conflict-management-training/
Conflict occurs in different settings and there is no organization without conflict situations. Conflict is
a struggle or contest between people with opposing ideas, beliefs, values, or goals. There is no
particular reason behind conflicts and they are of different types depending upon involvement, scope,
results and rights & interest. Recognizing conflicts by looking beyond the incident and applying proper
conflict management techniques in order to prevent them in future is the major objective of conflict
management. Accommodating, Avoiding, Collaborating, Compromising, Competing, etc. are the
various conflict management strategies that an organization can use to solve conflicts. Imbalance
between different authority and responsibility of the executives as well as employees are the issues of
conflict management in various projects. Improving work conditions and wages, creating private, clean
and quiet work spaces, promotion, making people free from stress and balancing the need and interest
of the people, etc. are challenges of conflict management. If organizations know how to manage and
position conflict correctly, conflict can be one of the primary forces for positive change.
Conflict management, conflict resolution training, conflict management coursesBryan Len
Lessening conflict in the work environment can improve worker profitability, increment representative inspiration and faithfulness, and diminish pressure and non-appearance.
The point of conflict management is to improve learning and gathering results, remembering adequacy or execution for an authoritative setting.
WHY CONFLICT MANAGEMENT IS ESSENTIAL ?
In Conflict Management Training, members become familiar with the reasons for conflict and how to forestall issues before they raise.
You will likewise learn pressure management methods, and how to become more mindful of conflict and its impact on the work environment. This thusly can enable your staff to concentrate on profitability as you improve your relational and relational abilities in the workplace.
LEARN ABOUT :
Characterize sorts of conflict and their causes.
Examine and execute the conflict goal process.
Distinguish conflicts and how to forestall an issue before it heightens.
Create interchanges aptitudes and strategies.
Execute pressure management procedures.
COURSE TOPICS :
Review of Conflict Management
Results of Conflict
Positive Results for the Group
Negative Results
Conflict Outcomes
Feelings in Conflicts
Administrators of Conflict Resolution
Conflict Resolution Process
Conflict Reduction
Exchange
Workshop
Want to learn more ?
Visit tonex.com for conflict management training, course and workshop detail
https://www.tonex.com/training-courses/conflict-management-training/
Conflict occurs in different settings and there is no organization without conflict situations. Conflict is
a struggle or contest between people with opposing ideas, beliefs, values, or goals. There is no
particular reason behind conflicts and they are of different types depending upon involvement, scope,
results and rights & interest. Recognizing conflicts by looking beyond the incident and applying proper
conflict management techniques in order to prevent them in future is the major objective of conflict
management. Accommodating, Avoiding, Collaborating, Compromising, Competing, etc. are the
various conflict management strategies that an organization can use to solve conflicts. Imbalance
between different authority and responsibility of the executives as well as employees are the issues of
conflict management in various projects. Improving work conditions and wages, creating private, clean
and quiet work spaces, promotion, making people free from stress and balancing the need and interest
of the people, etc. are challenges of conflict management. If organizations know how to manage and
position conflict correctly, conflict can be one of the primary forces for positive change.
This presentation deals with the different aspects of conflict management and the ways to manage it. It also describes the positive and negative aspects of conflict in an organisation.
managing conflict in organization;A case study on Maruti Suzuki Ltd.Chaitrali Gijare
conflict management in an organisation. the presentation is about how conflict occurs and how one individual or whole organisation can resolve the conflict
Conflict is a necessary part of a healthy team and organization. But too much conflict can be toxic and negatively affect your productivity. Here are 10 ways to effectively manage conflict on project teams.
Adapted from: Managing Technology-Based Projects by Hans J. Thamhain
In organizations, conflict is regarded as the presence of discord that occurs when the goals, interests or values of different individuals or groups are incompatible and frustrate each other’s attempting to achieve objectives. There are different views surrounding the origin of conflict in organizations and institutions. From the draw of creation mankind has been presented with conflict. Conflict appears to be inevitable;
once there is human interaction conflict seem to fester. This paper seeks to describe the concepts of conflict management, conflict in organizations and conflict management and
its effect.
Are unresolved conflicts affecting team functioning? Would you like to make conflict a source of growth for your team? Would like a road map to get there?
Managing team conflict effectively is the art of fostering trust, resolving conflicts as they arise and facilitating productive communication. Highly functioning teams can debate challenging topics, make tough decisions, and hold each other accountable for results.
soft skill :conflict resolution
1.what is conflict?
2.causes of conflict
3.types of conflict
4.types of organisational conflict
5.result of conflict
6.what is conflict resolution?
7.conflict resolution skill
competing
compromising
collaborating
avoiding
accommodating
8.conflict resolution song
9.references
10.thank you
Conflict is an inevitable result of social interaction in our everyday lives. It occurs because we engage in situations and circumstances with people who have different goals, values and backgrounds. We Specialize in Team Building in Egypt, Maximum Impact Business Games, DISC assessments, and Management Courses, High rope Courses, Hr Consulting, Team Building Activities and Creating Creative Team Building Ideas- 360 Experiential Solutions is one of the MEA region leaders in training & team building events . Kindly Call us for More information tel: +2 01223575508 - Email: info@360solutionsegypt.com - website : http://www.360experientialsolutions.com
Conflict Management Training, Learn The Causes Of ConflictTonex
A workforce full of conflicts may be under extreme pressure, and high levels of pressure can cause conflicts. Both need to be managed to make the workplace function effectively.
Conflicts rarely resolve on their own-in fact, conflicts usually escalate if they are not proactively handled appropriately. This is why leaders need to make plans to deal with inevitable conflicts.
The fact is that leadership and conflict go hand in hand. Leadership is a full-contact sport, and if you cannot or will not resolve conflicts in a healthy and productive way, you should not assume a leadership role.
Conflict management is a practice that can identify and handle conflicts wisely, fairly and effectively.
At present, conflict management has been recognized as a key skill for successfully managing employees, especially considering the competitive nature of employees competing for recognition in typical business structures.
The purpose of conflict management is to enhance learning and group outcomes, including effectiveness or performance in the organizational environment.
Ineffective conflict management makes companies suffer money, inhibits action and hinders innovation.
Effects of Good Conflict Management Skills
Improved Relationships
Increased Productivity
Improved Communication
Decrease Turnover
Reduce Absenteeism
Increase Employee Engagement
Conflict Management Training Course by Tonex
Conflict Management Training is a workshop style training program where participants learn the causes of conflict and how to prevent issues before they escalate.
Conflict management training produces key life skills that can be used in and outside the workplace.
In addition, participating in conflict is an important leadership skill, and employees seeking training and experience in this area may have better opportunities for promotion within the organization.
Participants will also learn about stress management techniques and how to become more aware of conflict and its impact on the workplace.
In turn, this can help employees focus on productivity, thereby improving interpersonal and communication skills in the office.
Learning Objectives
Classify types of conflict and their causes.
Talk about and implement the conflict resolution process.
Recognize conflicts and how to prevent an issue before it escalates.
Expand communications skills and techniques.
Apply stress management techniques.
Training Outline
Overview of Conflict Management
Consequences of Conflict
Positive Results for the Group, Negative Results
Conflict Outcomes
Emotions in Conflicts
Principals of Conflict Resolution
Conflict Resolution Process
Conflict Reduction
Negotiation
Workshop
Learn More:
https://www.tonex.com/training-courses/conflict-management-training/
This presentation deals with the different aspects of conflict management and the ways to manage it. It also describes the positive and negative aspects of conflict in an organisation.
managing conflict in organization;A case study on Maruti Suzuki Ltd.Chaitrali Gijare
conflict management in an organisation. the presentation is about how conflict occurs and how one individual or whole organisation can resolve the conflict
Conflict is a necessary part of a healthy team and organization. But too much conflict can be toxic and negatively affect your productivity. Here are 10 ways to effectively manage conflict on project teams.
Adapted from: Managing Technology-Based Projects by Hans J. Thamhain
In organizations, conflict is regarded as the presence of discord that occurs when the goals, interests or values of different individuals or groups are incompatible and frustrate each other’s attempting to achieve objectives. There are different views surrounding the origin of conflict in organizations and institutions. From the draw of creation mankind has been presented with conflict. Conflict appears to be inevitable;
once there is human interaction conflict seem to fester. This paper seeks to describe the concepts of conflict management, conflict in organizations and conflict management and
its effect.
Are unresolved conflicts affecting team functioning? Would you like to make conflict a source of growth for your team? Would like a road map to get there?
Managing team conflict effectively is the art of fostering trust, resolving conflicts as they arise and facilitating productive communication. Highly functioning teams can debate challenging topics, make tough decisions, and hold each other accountable for results.
soft skill :conflict resolution
1.what is conflict?
2.causes of conflict
3.types of conflict
4.types of organisational conflict
5.result of conflict
6.what is conflict resolution?
7.conflict resolution skill
competing
compromising
collaborating
avoiding
accommodating
8.conflict resolution song
9.references
10.thank you
Conflict is an inevitable result of social interaction in our everyday lives. It occurs because we engage in situations and circumstances with people who have different goals, values and backgrounds. We Specialize in Team Building in Egypt, Maximum Impact Business Games, DISC assessments, and Management Courses, High rope Courses, Hr Consulting, Team Building Activities and Creating Creative Team Building Ideas- 360 Experiential Solutions is one of the MEA region leaders in training & team building events . Kindly Call us for More information tel: +2 01223575508 - Email: info@360solutionsegypt.com - website : http://www.360experientialsolutions.com
Conflict Management Training, Learn The Causes Of ConflictTonex
A workforce full of conflicts may be under extreme pressure, and high levels of pressure can cause conflicts. Both need to be managed to make the workplace function effectively.
Conflicts rarely resolve on their own-in fact, conflicts usually escalate if they are not proactively handled appropriately. This is why leaders need to make plans to deal with inevitable conflicts.
The fact is that leadership and conflict go hand in hand. Leadership is a full-contact sport, and if you cannot or will not resolve conflicts in a healthy and productive way, you should not assume a leadership role.
Conflict management is a practice that can identify and handle conflicts wisely, fairly and effectively.
At present, conflict management has been recognized as a key skill for successfully managing employees, especially considering the competitive nature of employees competing for recognition in typical business structures.
The purpose of conflict management is to enhance learning and group outcomes, including effectiveness or performance in the organizational environment.
Ineffective conflict management makes companies suffer money, inhibits action and hinders innovation.
Effects of Good Conflict Management Skills
Improved Relationships
Increased Productivity
Improved Communication
Decrease Turnover
Reduce Absenteeism
Increase Employee Engagement
Conflict Management Training Course by Tonex
Conflict Management Training is a workshop style training program where participants learn the causes of conflict and how to prevent issues before they escalate.
Conflict management training produces key life skills that can be used in and outside the workplace.
In addition, participating in conflict is an important leadership skill, and employees seeking training and experience in this area may have better opportunities for promotion within the organization.
Participants will also learn about stress management techniques and how to become more aware of conflict and its impact on the workplace.
In turn, this can help employees focus on productivity, thereby improving interpersonal and communication skills in the office.
Learning Objectives
Classify types of conflict and their causes.
Talk about and implement the conflict resolution process.
Recognize conflicts and how to prevent an issue before it escalates.
Expand communications skills and techniques.
Apply stress management techniques.
Training Outline
Overview of Conflict Management
Consequences of Conflict
Positive Results for the Group, Negative Results
Conflict Outcomes
Emotions in Conflicts
Principals of Conflict Resolution
Conflict Resolution Process
Conflict Reduction
Negotiation
Workshop
Learn More:
https://www.tonex.com/training-courses/conflict-management-training/
Organizational structures, Conflicts and Negotiation in Project ManagementShikhaj Jakhete
A brief but exploratory content on types of organizational structures, conflict management and negotiation skills in Project Management.
It covers the following:
1. Significance of Organizational Structures in PM.
2. Types of Organizations - Functional, Project and Matrix.
3. Influence of Organizational structure on Projects.
4. Conflict and its Types.
5. Causes and Outcomes of Conflicts.
6. Conflict Management.
7. Negotiation - What is it?
8. Phases of Negotiation.
9. Negotiation Strategies.
10. Common Mistakes in Negotiations.
1) Meaning of Conflict
2) Nature of Conflict
3) Sources of Conflict
4) Classification of Conflict
5) Types of Conflict
6) Effects of Conflict
7) Approaches for Resolution of Conflict
Information Technology - Industrial AnalysisSanjay Mishra
Information technology is playing an important role in India today & has transformed India’s image as a land of innovative entrepreneurs. The IT sector in India is generating 2.5 million direct employment. India is now one of the biggest IT capitals of the modern world and all the major players in the world IT sector are present in the country.
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organisation that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery ModelTM, recognised as the benchmark of excellence in software development.
Ethics and Corporate Governance..
DEFINING GOOD GOVERNANCE
THE CHARACTERISTICS OF GOOD GOVERNANCE
NINE PILLARS – CORPORATE GOVERNANCE CODE FOR SMALL AND MEDIUM SIZED ENTERPRISES
FIVE STEPS TO IMPROVE CORPORATE GOVERNANCE
Why is good governance important?
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
2. Topics
CONCEPT
NATURE OF CONFLICT
SOURCES OF CONFLICT
TYPES OF CONFLICT
FUNCTIONALITY AND DYSFUNCTIONALITY OF
CONFLICT
EFFECTS OF CONFLICT
RESOLUTION OF CONFLICT
CONFLICTS MANAGEMENT SKILLS
3. What is conflict?
A Conflict is a struggle between people.
Conflicts can either be within one person, or they can involve several people or
groups.
Conflict can be considered as an expression of hostility , negative attitudes ,
aggression , rivalry and misunderstanding .
Conflict may emerge between different organization's or within organizations ,
or between organizations and their social and political environments .
Concepts
CONFLICTS MANAGEMENT SKILLS
4. Nature of Conflicts
Conflicts Are Natural Conflict Involves DisagreementConflict Is Finding The Balance
Conflicts are Not Big
Conflicts is Multidimensional
Conflicts is Universal
Conflicts is Disruptive
CONFLICTS MANAGEMENT SKILLS
7. Intra-personal conflict
Conflict within an individual.
1.Goal conflict
When a person has to choose between
two or
more goals.
2.Role conflict
When the expectations of a role are
materially
different and the individual can meet
one
expectation only at the cost of other
expectations.
Conflict between individuals
It may arise due to :
1. Personality differences
2. Perceptions
3. Clash of values and interests
4. Power and status differences
5. Scarcity of resources
Inter-personal conflict
CONFLICTS MANAGEMENT SKILLS
8. Inter-group conflict
Sources of inter-group conflicts:
1. Incompatible goals
2. Task interdependence
3. Resource sharing
4. Joint decision making
5. Absorption of uncertainty
6. Attitudinal sets
7. Organizational ambiguities
8. Introduction of change
CONFLICTS MANAGEMENT SKILLS
9. FUNCTIONAL & DYSFUNCTIONAL CONFLICT
Functional conflict:
works toward the goals of an organization or group
Dysfunctional conflict:
blocks an organization or group from reaching its goals
CONFLICTS MANAGEMENT SKILLS
10. FUNCTIONAL & DYSFUNCTIONAL CONFLICT
Functional conflict:
Functional conflict also called Constructive Conflict, results in benefits to individuals, the team, or
the organisation.
Functional conflict works towards the goal of an organization or a group.
On positive side, conflict can bring important problems to the
surface so they can be addressed .
It can increase the amount of information used in decision-making .
It can offer opportunities for creativity that can improve performance .
An effective manager or team leader is able to simulate constructive conflict in situations in which
satisfaction with the status quo is holding back needed changes and development.
CONFLICTS MANAGEMENT SKILLS
11. FUNCTIONAL & DYSFUNCTIONAL CONFLICT
Dysfunctional conflict:
Dysfunctional conflict, or Destructive conflict, works to the disadvantage of an individual or team.
It diverts energies, hurts group cohesion, promotes interpersonal hostilities, and overall,
creates a negative environment for workers.
Dysfunctional conflict blocks an organization or a group from reaching its goal.
This type of conflict occurs, e.g., when two members are unable to work together becauseof
interpersonal differences – a destructive emotional conflict – or when the members of awork unit
fail to act because they cannot agree on task goals – a destructive substantive conflict.
Destructive conflicts of these types can decrease performance and job satisfaction as well as
contribute to absenteeism and job turnover .
CONFLICTS MANAGEMENT SKILLS
12. EFFECT OF CONFLICT
Conflict has both Positive and Negative effect.
It can be positive when it encourages creativity, new looks at old, the clarification of points of
view, and the development of human capabilities to handle interpersonal differences.
Conflict can be negative when it creates resistance to change, establishes turmoil in organisation
or interpersonal relations fosters distrust, builds a feeling of defeat, or widens the chasm of
misunderstanding.
CONFLICTS MANAGEMENT SKILLS
13. EFFECT OF CONFLICT
Positive Effect of Conflict
Negative Effect of Conflict
Acts as Motivating Factor
Acts as Need Satisfier
Introducing Variety
Create Understanding
Drop in Productivity
Lack of Direction
Lack of New Ideas
Affects Quality of Work
Positive Effect of Conflict
Negative Effect of Conflict
CONFLICTS MANAGEMENT SKILLS
14. STRATEGIES FOR MANAGING CONFLICT
1. Conflict Stimulation
• Reorganizing
• Communication
• Encouraging competition
• Bringing in outsiders
2. Conflict prevention
• Superordinate goals
• Reducing interdependence
• Exchange of personnel
• Liaison group or integrators
• Appeal to higher authority
3. Conflict resolution
• Problem solving
• Smoothing
• Compromise
• Dominance or confrontation
• Avoidance
CONFLICTS MANAGEMENT SKILLS