This document defines communication and describes the communication process. Communication is defined as the process of passing information from one person to another. The communication process involves a sender creating a message and sending it through a channel to a receiver. Key aspects of the process include: 1) A sender initiating the communication with a message. 2) A message being created and sent through a channel. 3) Common channels including phone, email, in-person. 4) A receiver who understands the message and provides feedback. Feedback is important for the sender to know if the message was received and understood as intended.

1. By: Mr.. atul mishra
Bba from vimr

2. Communication = communication can we
defined the process of passing
Information and understanding from one
Person to another person.
Massage
Noise
Encode
Sender
Decode
Decode
Receiver
Encode
Medium

3. Murphy and Hildebrandt defined
communication as “a process of
transmitting and receiving verbal and non-verbal
messages that produce a response.”

4. Words (10%)=what we
say
Sound(30%)=Tone of
voice
Body language(60%)=
How we say it (non
verbal)
10%
words
60%
body
languag
e
30%
sound
value

5. Communication process
1)Sender 2) message
3) Channel of communication
4) Receiver 5)feedback
face to face
mobile , letter
sende
r
Massag
e
(How are
you)
Channel Receive
r
Feedback
(All is well)

6. 1)Sender: The sender is the person who
initiates the process of communication.
Whenever the sender feels that there is a need to
communicate some information to the other
person (receiver), he/she starts the process of
communication. The sender must be aware of the
purpose of the communication and the receiver's
abilities to understand the message in terms of
language, interest, etc.

7. 2)Message: The message is created by the sender to
convey the information, facts or opinion to the receiver.
The message should be clear and simple so that the
receiver can understand it in the same way as the sender
desires. While creating a message, the sender should
take care of words, language, and meaning of the
message if the message is to be communicated in verbal
or written form or he/she should take care of body
language and facial expression if the message is to be
communicated in nonverbal form, along with the abilities
and professional competencies of the receiver.

8. 3)Channels of communication: Communication
channels are the medium through which the message is
communicated to the receiver. Channels of
communication play an important role in the process of
communication. If the sender selects an appropriate
medium or channel of communication, there are more
chances that the receiver will receive the same message;
or else, there are chances that the message may get
distorted. In this hi-tech era, there are a number of
channels that can be used to communicate message, e.g.,
mobile, e-mail, voice mail, person, radio, TV, Internet,
blogs, etc.

9. 4)Receiver: The receiver is the person who
receives the message. The receiver may be a
single person or a group of persons. The receiver
understands the meaning of the message and
provides feedback to the sender. The receiver
should have the same language ability,
comprehension, and cultural background as the
sender. If not, it may lead to distorted
understanding of the meaning of the message by
the receiver.

10. 5)Feedback: It is the most crucial element of
communication. It is provided by the receiver to the
sender. Receiving feedback is important for the sender to
know that the receiver has received the message and
interpreted the meaning of the message in the desired
way. Without feedback, the process of communication
cannot be complete. For example, when you send a
mobile SMS to your friend, you get feedback in the form
of delivery report that informs you whether your
message has been delivered or not to the intended
receiver; it also happens in the same way in the case of e-mail.