The document presents slides on fostering interpersonal communication. It discusses the basic elements of communication including senders, receivers, encoding and decoding messages. It also examines how communication networks, personality barriers, cultural differences and nonverbal cues can affect dialogue. Guidelines are provided for giving constructive feedback and practicing active listening to improve interpersonal communication.

1. Presentation Slides to Accompany Organizational Behavior 10 th Edition Don Hellriegel and John W. Slocum, Jr. Chapter 12 —Fostering Interpersonal Communication

4. Slide 12.3 Examples of Media Richness Face-to-face dialogue * Videoconference * Telephone conversation * * Voice mail * E-mail * Informal letters/memos * Organization’s own videos * Formal written documents * Formal numerical documents Single Multiple Fast Slow Speed of Personalized Feedback Cues and Language * Organization’s Web site

9. Slide 12.8 Examples of Cultures on the Cultural Context Continuum Source: Based on Hall, E. Understanding Cultural Differences . Yarmouth, ME.: Intercultural Press, 1989; Munter, M. Guide to Managerial Communication: Effective Business writing and Speaking , 5 th ed. Englewood Cliffs, N.J.: Prentice-Hall, 1999. Chinese High Context Low Context Korean Japanese Vietnamese Arab Greek Spanish Italian English North American Scandinavian Swiss German

11. Slide 12.10 Effects of Five Communication Networks Degree of centralization Very high FACTOR STAR Y CHAIN CIRCLE ALL- CHANNEL Very high Low High Leadership predictability Average group satisfaction Range in individual member satisfaction High High Low High Moderate Very low Moderate Moderate Moderate Very low High Very low Low Low Moderate Low TYPE OF COMMUNICATION NETWORK

12. Slide 12.11 Elements in Communication Openness Closed Guarded Defensive Open Candid Supportive Low High Hidden Concealed Shared Revealed TRUST AGENDAS GOALS Is Linked to: Message Transmission

16. Slide 12.15 Basic Types of Nonverbal Cues Body motion Gestures, facial expressions, eye behavior, etc. Personal physical characteristics Paralanguage Use of space Physical environment Time Body shape, posture, body or breath odors, hair color, skin color, etc. Voice qualities, speech habits, laughing, etc. Ways people use and perceive space Building and room design, furnishings, etc. Use of time, relationship of time and status, etc. TYPE OF CUE EXPLANATION AND EXAMPLES