The document discusses organizational conflict detected at a company through an employee survey. There was conflict between frontline staff and managers due to clashes in values and interests, perceptions, and a poor reward system. The survey identified task conflict around logical support systems, data requirements, and process conflicts within the matrix structure. The document proposes solutions to overcome the root causes of conflict, including a point system to reward creativity, with belts awarded for points accrued, and substantial preliminary rewards for successful ideas.