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Conflict management
- 2. TRAINERS FOR THE DAY NEHA PATIL PRERNA THAKKAR SHRADDHA JADHAV SUNAINA BHAT CONFLICT MANAGEMENT
- 3. Learning objectives Help understand what conflict is and how conflicts arise. Introduce different types of conflict, and different styles of handling conflicts. Help understand conflict management and resolution. Do’s and don’ts of conflict CONFLICT MANAGEMENT
- 4. WHAT IS CONFLICT? A perceived incompatibility of interests CONFLICT MANAGEMENT
- 5. Causes of conflict CONFLICT MANAGEMENT
- 7. INTRAPERSONAL CONFLICTS Within the individual Thoughts, values, emotions When these are resolved, one is in a position to address interpersonal conflicts CONFLICT MANAGEMENT
- 8. INTERPERSONAL CONFLICTS Between two individuals varied personalities which usually results to incompatible choices and opinions. CONFLICT MANAGEMENT
- 9. INTRAGROUP CONFLICT Among individuals within a team Incompatibilities and misunderstandings among these individuals Arises from interpersonal disagreements CONFLICT MANAGEMENT
- 10. INTERGROUP CONFLICTS When a misunderstanding arises among different teams within an organization Varied sets of goals and interests Competition also contributes for intergroup conflict CONFLICT MANAGEMENT
- 12. ACCOMODATING Deals with the problem with an element of self-sacrifice An individual sets aside his own concerns to maintain peace in the situation CONFLICT MANAGEMENT
- 13. AVOIDING There is withdrawal from the conflict Problem is being dealt with through a passive attitude Individuals end up ignoring the problem, thinking that the conflict will resolve itself CONFLICT MANAGEMENT
- 14. COLLABORATING Aims to find a solution to the conflict through cooperating with other parties involved Coming up with a successful resolution creatively, without compromising their own satisfactions. CONFLICT MANAGEMENT
- 15. COMPROMISING Mutual give-and-take scenario One party is willing to sacrifice their own sets of goals as long as the others will do the same CONFLICT MANAGEMENT
- 16. COMPETING Involves authoritative and assertive behaviours Here, the aggressive individual aims to instil pressure on the other parties to achieve a goal CONFLICT MANAGEMENT
- 18. BARGAINING An agreement between parties settling what each shall give and take or perform and receive in a transaction CONFLICT MANAGEMENT
- 19. Steps in Bargaining Separate people from the problem Focus on interests, not positions Invent options for mutual gains CONFLICT MANAGEMENT
- 20. NEGOTIATION Negotiation is about getting the best possible deal in the best possible way CONFLICT MANAGEMENT
- 21. Planning to negotiate Establish your objectives and other party’s objectives Frame negotiation Identify areas of agreement Trouble shoot disagreements Agreement and close CONFLICT MANAGEMENT