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Business Ethics
 Decision Making
Ethics & Decision Making
   Is the process of evaluating decisions, either pre or post,
    with respect to the moral standards of the society’s culture.

Background :
- Stakeholders in business
- Globalization
- Conflicting claims
Decision Process
   Management Problem :
       1. Strategic
                                     Decision dimension :
        2. Tactical          1.   Economic issue
                             2.   Political issue
                             3.   Technological issue
    Decision alternatives    4.   Social Issue
                             5.   Ethical issue



                              2 Stage Decision Process
                            1. Minimum Performance Level
                                 2. Total Benefit Test
Management Problem
    STRATEGIC : long term commitments of
     resources, example : open new manufacturing
     plant.
   TACTICAL : short-term resource deployments

     supporting strategic decision, example : rotation of
     employee in several departments
  Strategic decision create a venue for numerous
  future tactical decisions. One unethical strategic
  decision lead to a series of unethical tactical
  decision.
Decision Alternatives, depends on :

      Personal                 Stakehol             Organizatio             Organizati
       Trait of                  ders                nal Trait              on Culture
      Decision
      Makers                                     Organizational          Function of Culture:
1.Values                   •   Stockholders      Climates               1.Sense of identity
  a. Types                 •   Employees                                2.Promotes
      1) Instrumental      •   Regulator         Ethical climates         commitment
     2) Terminal           •   Public Interest     a. Differential      3.Stability of social
  b. Moderators                Group               association            system
     1) Ego strength       •   Consumer            b. Role-set          4.Provides rationale
     2) Field dependence   •   Suppliers           configuration          and direction for
     3) Locus of control
                           •   Competitors                                behavior
2. Stages of Moral
  Development              •   Peer/Other        Organizational Goals
3. Moral approbation           organization      1. Policy              • Open, democratic
                                                 2. Rewards             • Authoratic
Personal Value
        Value is a belief upon which someone acts by preference
        Ethical value are beliefs about what is right and wrong
                            Terminal Values                                         Instrumental Values
             (Ultimate Goals or Desirable End States)             (Desirable types of behavior to attain End States)
     •   A comfortable life (a prosperous life)             •   Ambitious (hard working, aspiring)
     •   An exciting life (a stimulating, active life)      •   Broad-minded (open-minded)
     •   A sense of accomplishment (lasting contribution)   •   Capable (competent-effective)
     •   A world of peace (free of war and conflict)        •   Cheerful (lighthearted, joyful)
     •   A world of beauty (beauty of nature and arts)      •   Clean (neat, tidy)
     •   Equality (brotherhood)                             •   Courageous (standing up for your beliefs)
     •   Family security (taking care of loved ones)        •   Forgiving (willing to pardon others)
     •   Freedom (independence, free choice)                •   Helpful (working for the welfare of others)
     •   Happiness (contentedness)                          •   Honest (sincere, truthful)
     •   Inner harmony (freedom for inner conflict)         •   Imaginative (daring, creative)
     •   Mature love (sexual and spiritual intimacy)        •   Independent (self-reliant, self-sufficient)
     •   National security (protection from attack)         •   Intellectual (intelligent, reflective)
     •   Pleasure (enjoyable, leisurely life)               •   Logical (consistent, rational)
     •   Salvation (saved, eternal live)                    •   Loving (affectionate, tender)
     •   Self-respect (self-esteem)                         •   Obedient (dutiful, respectful)
     •   Social recognition (respect, admiration)           •   Polite (courteous, well-mannered)
     •   True friendship (close companionship)              •   Responsible (dependable, reliable)
     •   Wisdom (a mature understanding of life)            •   Self-Controlled (restrained, self-disciplined)
Personal Values Moderators
   Ego strength
    Self-confidence, higher will be rely on his own personal
      beliefs. Less influenced by the organization
   Field Dependence
    Field-independent persons tend to rely on the information
       they posses, not using information from others
   Locus of Control
    Reflects an individual’s understanding of the control he
      has over life’s event. Internal : life events are controlled
      by his own action. External : happened by destiny.
Stages of Moral Development
Level 1 :          Stage 1   Right is determined by physical consequences. Right action is taken
Preconventional              to avoid punishment
                   Stage 2   Right is what satisfies one needs. Right action is taken to serve own
                             needs
Level 2 :          Stage 3   Right is what gains approval from others. Right action is taken so
Conventional                 others will view you as a good person
                   Stage 4   Right is what is legal Right action is taken to abide by laws and
                             authority
Level 3 :          Stage 5   Right is respecting individual’s rights and social agreement. Right
Postconventional             action is taken to abide by social contract
                   Stage 6   Right Is determined by universal principles. Right action recognizes
                             principle of justice, fairness and universal human rights
Moral Approbation
   Is the desire to avoid moral disaproval

4 components :
1.  Magnitude of consequence – sum of harms and benefits.
2.  Certitude of evil – the degree of moral ambiguity
3.  Degree of complicity – extent of personal involvement
4.  Extent of pressure to comply – how free to make
    decisions
Organizational Climate
   Differential association
    a person tends to adopt the behavior and beliefs of those
    he associates with according to the ratio of contacts with
    the individuals.
   Role Set Configuration
    roles that individual has with others determined his status
    within an organization. inc : organizational distance and
    relative authority
Organizational Goals
   Policy
    policies are the law of the firm, providing guidance and
    management control
   Reward Structure
    effect of reward and punishment to ethical behavior
Decision Dimensions
   Economic Issue
    short term and long term profitability.
   Political Issue
    political power in organization and/or public politic
   Technological Issue
    feasibility of technology
   Social Issue
    Impact on society local and greater society
   Ethical Issue
    right or wrong, based on moral norms and moral principles
Moral Principles of Business Ethics
                                                                           Non-
              Consequentialist                                        Consequentialist
                                                                       (deontologism)
           Focus on outcome or end result                                   Based on rules



     Egoism                    Utilitarianism                     Right                      Justice

                                                        Human right                     1. Distributive
Standard that focuses        Greater net utility than   Not to violate other’s right    2. Retributive
on self-interests            other decision             1. Life & Safety                (punishment for
Short term & long term       alternatives.              2. Truthfulness                     wrongdoing)
Can benefit or harm          Single act                 3. Privacy                      3. Compensatory
the society                  Series of act              4. Freedom of Conscience        (compensating the
                                                        5. Free Speech                      party injured by
                                                        6. Private property                 the wrongful
                                                                                            act)
2 Stage Decision Process
 Minimum Performance Level
  minimum acceptable performance level for each of decision
  dimensions. Example : any alternatives that create conflict
  of interest will be dropped from consideration
 Total Benefit Test

  give importance weight for each dimension, then give value
  to each alternatives then calculate.
   The greatest sum is the alternative chosen as decision
(Utilitarian Principle)
Example : (individual)
    A company X, is in consumer goods business, having less than 6% market
     share.
    The company is surviving profit of less than 0,1% last year because of major
     financial crisis in the country. The company has 3000 employees working for
     them in 3 plants and 1 headquarter, all placed in the center of the city.
    The company is planning to minimize operational cost in order to gain more
     profit to survive next year.

    Questions :
    As if you are the president director of company X
    List down the management problem, factors that will affect
    your decisions (individual and organizational)
    List down the decision alternatives and analyze using 5
    dimensions then, chose the best alternatives for the
    company.
    All data can be assumed logically.

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Business ethics Decision Making

  • 2. Ethics & Decision Making  Is the process of evaluating decisions, either pre or post, with respect to the moral standards of the society’s culture. Background : - Stakeholders in business - Globalization - Conflicting claims
  • 3. Decision Process Management Problem : 1. Strategic Decision dimension : 2. Tactical 1. Economic issue 2. Political issue 3. Technological issue Decision alternatives 4. Social Issue 5. Ethical issue 2 Stage Decision Process 1. Minimum Performance Level 2. Total Benefit Test
  • 4. Management Problem  STRATEGIC : long term commitments of resources, example : open new manufacturing plant.  TACTICAL : short-term resource deployments supporting strategic decision, example : rotation of employee in several departments Strategic decision create a venue for numerous future tactical decisions. One unethical strategic decision lead to a series of unethical tactical decision.
  • 5. Decision Alternatives, depends on : Personal Stakehol Organizatio Organizati Trait of ders nal Trait on Culture Decision Makers Organizational Function of Culture: 1.Values • Stockholders Climates 1.Sense of identity a. Types • Employees 2.Promotes 1) Instrumental • Regulator Ethical climates commitment 2) Terminal • Public Interest a. Differential 3.Stability of social b. Moderators Group association system 1) Ego strength • Consumer b. Role-set 4.Provides rationale 2) Field dependence • Suppliers configuration and direction for 3) Locus of control • Competitors behavior 2. Stages of Moral Development • Peer/Other Organizational Goals 3. Moral approbation organization 1. Policy • Open, democratic 2. Rewards • Authoratic
  • 6. Personal Value  Value is a belief upon which someone acts by preference  Ethical value are beliefs about what is right and wrong Terminal Values Instrumental Values (Ultimate Goals or Desirable End States) (Desirable types of behavior to attain End States) • A comfortable life (a prosperous life) • Ambitious (hard working, aspiring) • An exciting life (a stimulating, active life) • Broad-minded (open-minded) • A sense of accomplishment (lasting contribution) • Capable (competent-effective) • A world of peace (free of war and conflict) • Cheerful (lighthearted, joyful) • A world of beauty (beauty of nature and arts) • Clean (neat, tidy) • Equality (brotherhood) • Courageous (standing up for your beliefs) • Family security (taking care of loved ones) • Forgiving (willing to pardon others) • Freedom (independence, free choice) • Helpful (working for the welfare of others) • Happiness (contentedness) • Honest (sincere, truthful) • Inner harmony (freedom for inner conflict) • Imaginative (daring, creative) • Mature love (sexual and spiritual intimacy) • Independent (self-reliant, self-sufficient) • National security (protection from attack) • Intellectual (intelligent, reflective) • Pleasure (enjoyable, leisurely life) • Logical (consistent, rational) • Salvation (saved, eternal live) • Loving (affectionate, tender) • Self-respect (self-esteem) • Obedient (dutiful, respectful) • Social recognition (respect, admiration) • Polite (courteous, well-mannered) • True friendship (close companionship) • Responsible (dependable, reliable) • Wisdom (a mature understanding of life) • Self-Controlled (restrained, self-disciplined)
  • 7. Personal Values Moderators  Ego strength Self-confidence, higher will be rely on his own personal beliefs. Less influenced by the organization  Field Dependence Field-independent persons tend to rely on the information they posses, not using information from others  Locus of Control Reflects an individual’s understanding of the control he has over life’s event. Internal : life events are controlled by his own action. External : happened by destiny.
  • 8. Stages of Moral Development Level 1 : Stage 1 Right is determined by physical consequences. Right action is taken Preconventional to avoid punishment Stage 2 Right is what satisfies one needs. Right action is taken to serve own needs Level 2 : Stage 3 Right is what gains approval from others. Right action is taken so Conventional others will view you as a good person Stage 4 Right is what is legal Right action is taken to abide by laws and authority Level 3 : Stage 5 Right is respecting individual’s rights and social agreement. Right Postconventional action is taken to abide by social contract Stage 6 Right Is determined by universal principles. Right action recognizes principle of justice, fairness and universal human rights
  • 9. Moral Approbation  Is the desire to avoid moral disaproval 4 components : 1. Magnitude of consequence – sum of harms and benefits. 2. Certitude of evil – the degree of moral ambiguity 3. Degree of complicity – extent of personal involvement 4. Extent of pressure to comply – how free to make decisions
  • 10. Organizational Climate  Differential association a person tends to adopt the behavior and beliefs of those he associates with according to the ratio of contacts with the individuals.  Role Set Configuration roles that individual has with others determined his status within an organization. inc : organizational distance and relative authority
  • 11. Organizational Goals  Policy policies are the law of the firm, providing guidance and management control  Reward Structure effect of reward and punishment to ethical behavior
  • 12. Decision Dimensions  Economic Issue short term and long term profitability.  Political Issue political power in organization and/or public politic  Technological Issue feasibility of technology  Social Issue Impact on society local and greater society  Ethical Issue right or wrong, based on moral norms and moral principles
  • 13. Moral Principles of Business Ethics Non- Consequentialist Consequentialist (deontologism) Focus on outcome or end result Based on rules Egoism Utilitarianism Right Justice Human right 1. Distributive Standard that focuses Greater net utility than Not to violate other’s right 2. Retributive on self-interests other decision 1. Life & Safety (punishment for Short term & long term alternatives. 2. Truthfulness wrongdoing) Can benefit or harm Single act 3. Privacy 3. Compensatory the society Series of act 4. Freedom of Conscience (compensating the 5. Free Speech party injured by 6. Private property the wrongful act)
  • 14. 2 Stage Decision Process  Minimum Performance Level minimum acceptable performance level for each of decision dimensions. Example : any alternatives that create conflict of interest will be dropped from consideration  Total Benefit Test give importance weight for each dimension, then give value to each alternatives then calculate. The greatest sum is the alternative chosen as decision (Utilitarian Principle)
  • 15. Example : (individual)  A company X, is in consumer goods business, having less than 6% market share.  The company is surviving profit of less than 0,1% last year because of major financial crisis in the country. The company has 3000 employees working for them in 3 plants and 1 headquarter, all placed in the center of the city.  The company is planning to minimize operational cost in order to gain more profit to survive next year. Questions : As if you are the president director of company X List down the management problem, factors that will affect your decisions (individual and organizational) List down the decision alternatives and analyze using 5 dimensions then, chose the best alternatives for the company. All data can be assumed logically.