8. Principles of Assertiveness Assertive I count You count Aggressive I count You don’t count Submissive I don’t count You count Submissive Aggressive I count You don’t count, but I’m not going to tell you that.
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10. Phases in Learning Assertive Behaviors P roject A nalyze L ook S peak up
31. Non Verbal cues NVC Assertive Aggressive Submissive Head Firm not rigid Chin forward Head down Eyes Direct but not staring Regular eye contact Staring or piercing Looking away Few Face Appropriate facial expression Set and firm Smiling even when not appropriate Voice Well modulated; appropriate to content Harsh and very loud Hesitant Soft and fades out at the end
32. Non Verbal cues NVC Assertive Aggressive Submissive Arms/Hands Relaxed Move easily Controlled Sharp gestures Finger pointing and jabbing Clenched in a fist Aimless Unnecessary Movement Measured pace Fast and deliberate Slow and hesitant Fast and jerky Posture Upright, Straight Stiff and rigid Slouching Shrinking Shifting
