Being proactive means you have taken careful, thoughtful steps to choose the appropriate path; you're not just reacting impulsively to your environment.

1. B Y : M S . V E A - T R I S H S A N T O S

2. Being PROACTIVE
• Initiate change
rather than reacting to
events
• Planning ahead and
anticipating problems
• Can help eliminate
problems before they
appear

3. How to live a PROACTIVE
LIFE?
Using your
PERSONAL
POWER

4. How to live a PROACTIVE
LIFE?
Being proactive means taking conscious
control over your life, setting goals and
working to achieve them. Instead of reacting to
events and waiting for opportunities, you go out
and create your own events and opportunities.

5. How to live a PROACTIVE
LIFE?
Being proactive means
that instead of merely
reacting to events as they
happen, you consciously
engineer your own
events.

6. IS THE
OPPOSITE OF
BEING PROACTIVE
Being REACTIVE

7. Being REACTIVE
IT MEANS BEING
OUT OF TOUCH
WITH THEIR CORE
VALUES

8. Being REACTIVE
When you are
reactive, you can
explode any
minute. Things
happen and they
“catch you off
guard”. You aren’t
ready for things that
might happen, you
deal with things
when they happen
instead of being
prepared.

9. SAMPLE STATEMENTS
REACTIVE PROACTIVE

10. Being REACTIVE. . .

11. BENEFITS OF A
POSITIVE
ATTITUDE

12. BENEFITS OF A POSITIVE
ATTITUDE
SUPERIOR
HEALTH

13. BENEFITS OF A POSITIVE
ATTITUDE
GREATER
ACHIEVEMENT

14. BENEFITS OF A POSITIVE
ATTITUDE
PERSISTEN
CE

15. BENEFITS OF A POSITIVE
ATTITUDE
EMOTIONAL
HEALTH

16. BENEFITS OF A POSITIVE
ATTITUDE
INCREASED
LONGEVITY

17. BENEFITS OF A POSITIVE
ATTITUDE
LESS
STRESS

19. CONFLICT
• Arises from differences. It occurs when
people disagree over their values, motivations,
perceptions, ideas, or desires.
• It is a common phenomenon in the
workplace.

20. CONFLICT MANAGEMENT
• Involves doing things to limit the negative aspects
of conflict and to increase the positive aspects of conflict.
• Aims to enhance learning and group outcomes
• Variety of ways by which people handle
grievances

21. HOW TO DEAL WITH CONFLICT
Avoid it
Pretend it is not there
or ignore it.

22. HOW TO DEAL WITH CONFLICT
Accommodate it
Give in to others,
sometimes to the extent
that you compromise

23. HOW TO DEAL WITH CONFLICT
Collaborating
Focus on working
together.

24. HOW TO DEAL WITH CONFLICT
Know what you don't like about
yourself, early on in your career. We often
don't like in others what we don't want to see
in ourselves.

25. HOW TO DEAL WITH CONFLICT
Move the
discussion to a
private area,
if possible

26. HOW TO DEAL WITH CONFLICT
Give the other
person time to vent
Don't interrupt them or
judge what they are
saying.

27. HOW TO DEAL WITH CONFLICT
Verify that you're accurately
hearing each other.
Ask the other person to let you
rephrase (uninterrupted) what you
are hearing from them to ensure you
are hearing them.

28. HOW TO DEAL WITH CONFLICT
Work the issue, not the
person. When they are
convinced that you understand
them:
a. Ask "What can we do fix the
problem?" They will likely begin to
complain again.
Then ask the same question.
Focus on actions they can do, too.

29. FOUR KEY CONFLICT RESOLUTION
SKILLS
Since relationship conflicts is inevitable, learning
to deal with them in a healthy way is crucial.
When conflict is mismanaged, it can harm the
relationship. But when handled in a respectful and
positive way, conflict provides an opportunity for
growth.

30. FOUR KEY CONFLICT RESOLUTION
SKILLS
1. Quickly relieve stress
• the capacity to remain relaxed and
focused in tense situations.
• the best way to rapidly and reliably
relieve stress is through the senses:
sight, sound, touch, taste, and smell.

31. FOUR KEY CONFLICT RESOLUTION
SKILLS
2. Recognize and
manage
your emotions
• Emotional awareness is the
key to understanding yourself
and others. If you don’t know
how
you feel or why you feel that
way,
you won’t be able to

32. FOUR KEY CONFLICT RESOLUTION
SKILLS

33. FOUR KEY CONFLICT RESOLUTION
SKILLS
3. Improve your
nonverbal
communication skills
• The most important
information exchanged during
conflicts and arguments is
often communicated
nonverbally.
• Nonverbal communication
includes eye contact, facial
expression, tone of voice,

34. FOUR KEY CONFLICT RESOLUTION
SKILLS
4. Use humor and play to deal with
challenges
• You can avoid many confrontations and resolve
arguments and disagreements by communicating in a
playful or humorous way.
• Humor can help you say things that might be difficult to
express
• It is important that you laugh with the
other person, not at them

35. Ground Rules
1. Remain calm
2. Express feelings in words, not actions
3. Be specific about what is bothering you
4. Deal with only one issue at a time
5. No “hitting below the belt”
6. Avoid accusations
7. Don’t generalize
8. Avoid “make believe”
9. Don’t stockpile
10. Avoid clamming up
Try not to overreact to difficult
situations.Tell someone directly & honestly what you
feelVague complaints are hard to work
onDon’t introduce other topics until each is fully
discussedAttacking areas of personal activity creates an
atmosphere of distrust, anger, & vulnerabilityTalk about how someone’s action made
you feelAvoid words like “never” or
“always”Don’t exaggerate or invent complaint. Stick w/ the
facts & your honest feelingsTry to deal with problems as they
arisePositive results can only be attained with two-way