70. Controlling Your Emotions (1 of 2) 1. Breathe, relax, and remain calm. 2. Realize demonstrations of anger, shouting, and threats are never appropriate. 3. Use neutral, non-judgmental statements.
92. It’s a Two-Way Road Also be aware of the physical responses of others. If people are avoiding your stare or shying away, slow down. You may be coming on too strong.