1. Alicia Santana
7737 NW 193 Terrace, Miami, FL. 33015
TEL (786) 290-7282
santana1228@hotmail.com
OBJECTIVE: Enthusiastic team-player with superior communication,problem-solving,and interpersonal skills.
Interested in obtaininga position thatwill allowprofessional growth, and the opportunity to contribute to the
organization’s continued success.
Skills:
WORK EXPERIENCE:
Univita Health July 1, 2014 – August 01,2015
Customer Service Representative
60 to 90 callsdaily Maintain an orderly work station
eries of hospital beds
McDonald’s
January 1979- April,2013 Store Manager
 Worked in several restaurantlocations in order to help improve operations and profit.
 Managed over 50 employees and over 8 managers
 Increased sales by over 10 percent for over two years
 Hired and trained over 50 people
 Trained and developed managers so they could advancein the company
 Controlled profit by lowering food costand labor
 Ordered product and equipment as needed
 Produced schedules for all storepersonal on a weekly basis
 Minimized employee turn over
HONORS AND AWARDS:
 Outstanding Contributions award
 Buildingthe Business Award
 Deliveringthe Difference Award
MicrosoftWord Bilingual Medical Terminology
MicrosoftExcel File& Record Maintenance Medical Billing& Coding
MicrosoftPowerPoint Data Entry Health InsuranceProcessing
MicrosoftOutlook Customer Service Medical OfficeProcedures
MicrosoftAccess Multi-TaskingSkills Electronic Health Records

2. Alicia Santana
7737 NW 193 Terrace, Miami, FL. 33015
TEL (786) 290-7282
santana1228@hotmail.com
 Golden Arches Partner Award
 OutstandingStore manager
 OutstandingQuality Serviceand Cleanliness
EDUCATION:
Sullivan and Cogliano TrainingCenter Miami,FL
Office Professional
Coldwell Banker Real Estate School Miami,FL
Real Estate License
Miami Dade College Miami,FL
Associates in Business Administration