1. NAME :- SHRUTI ARYA
TEMPORARY ADDRESS: B-19 , 2ND
FLOOR ,
PARYAVARANCOMPLEX,
IGNOUROAD ,
NEW DELHI – 110030
PERMANENT ADDRESS : 33/12, PANTNAGAR,
JUNGPURAEXTN,NEAR GUFAWALAMANDIR,
NEW DELHI - 110014
CONTACT DETAILS: - 9810834146 (Mobile)
Email id :- kapoor.shruti15@gmail.com
PERSONAL SUMMARY
A ambitious and self motivated individual who has the necessary skills and personal attributes
required for a successful area manager. Boasting a established ability to deliver growth, maximize
sales and achieve set targets. Having a background in multi site retail management and a knack of
bringing out the best in others. Prepared and available to take on a challenging role in any fast paced
highly competitive market place.
Currently seeking an appropriate highly autonomous Area Manager position with a aspiring and high
profile company.
CAREER OBJECTIVE
To Work an environment where I am able to constantly upgrade my knowledge & skills, and to
contribute to the best of my potential and skills towards organizational and self growth.
CAREER HISTORY
Working as STORE MANAGER ( Color Plus Fashions Ltd – Part of Raymond Group) - July 2007 – till
date
In charge of a designated area (which covers stores in South Delhi – South ex, Ansal Plaza, Green
Park, Saket, GK) as well as the daily management and supervision of all staff members. Responsible
for making regular visits to branches to ensure high levels of in store standards, monitor stock control,
security and staff performance.
Duties:
 Visiting and developing existing stores.
 Inspiring and motivating staff to increase sales.
 Deciding which staff members will be promoted.
 Taking action to address underperforming stores.
 Coaching, challenging and supporting employees.
 Involved in the setting of sales and financial targets.

2.  Oversee each store location and monitor and report on performance.
 Identifying and delivering all relevant / appropriate opportunities.
 Comprehending, interpreting and analyzing sales figures.
 Ensuring presentation and compliance in stores are up to company standards.
 Arranging and chairing team meetings to discuss strategy.
 Implement a retail plan for my area in line with company strategy.
 Having overall responsibility for marketing in my designated area.
 Mediating and resolving disputes between customers and the company.
 Introduced training hoursfor the new staffs to enhance their skills and later accepted by training
department.
Achiements:-
 Awarded as Best Manager for Highest Sales in 2012-13.
 Received Award for Weaving Smiles Twice for best Customer Service.
PREVIOUSLYWORKED :-
Worked with UNITED COLORS OF BENETTON (A unit of Benetton India Pvt Ltd) as - Senior Customer
Care Associate
Duration :- February 2005- to December2006
Job Resonsibilities:-
 Achievingtargetsof the companybydoingoptimumselling.
 Handlingthe teamof 12 people inmanager’s absence.
 Handlingall customers’queries.
 Maintainingall dailysalesreports.
 DoingVisual merchandisingof the store asperthe layoutgiven.
 Praisedby BestSalesPersoninNorthRegionby – AsiaPacificHead.
PreviouslyWorked:-
Workedwith Mc Donalds as Training Floor Manager – Ansal Plaza Delhi
Duration: - May-2002 to-February– 2005

3. Job Responsilbilities:-
 Training the crew members on all Food and Lobby Stations.
 Target Achievements’ month on month.
 Maintaining QSC (Quality, service and Cleanliness) of the store.
 F&B Service tothe customersinrestaurant.
 ArrangementsforBirthday Partiesforthe customers.
PROFESSIONAL EXPERIENCE
Managerial attributes
 Experienced in development and performance management.
 Can drive KPI's and sales in order to achieve budget.
 Ability to ensure ongoing improvement of customer service standards across the area
 Managing underperforming team leaders and employees.
 Leading retail teams at disparate locations.
 Targeting and developing specific markets.
 Ability to creatively solve problems.
 Extensive knowledge of health and safety, environmental health and legal requirements.
Personal attributes
 Having the required confidence, drive and enthusiasm.
 Possessing exceptional communication skills.
 Ability to lead a team.
 Strong interpersonal influencing skills.
 Approaching every task with passion and enthusiasm.
 Thriving in a high volume, pressurized environment.
 Coming up with new ideas.
 People development.
 Ability to maintain and grow key relationships.
 Thinking clearly under pressure.
 Treating all staff fairly.
ACADEMIC QUALIFICATIONS

4.  12 Months Diploma in Advertising, Marketing and Public Relations from Woman’s Polytechnic
SouthExtension.
 B.A.from Delhi University (year2002)
 XIIth from C.B.S.E (year 1998) from St.Anthony’s Sr.Sec School
 Xth from C.B.S.E. (year 1996) from St.Anthony’s Sr.Sec School.
PERSONAL DETAILS:-
 Father’s Name :- Sh. A. K.Kapoor
 Husbands Name:- Mr.Amit Arya
 Date of Birth :- 15 July 1983
 Marital Status :- Married
REFERENCES - Available on request.