1. Zeeshan iqbal
Mobile: +92-313-3168886
Email: zesh.m.iqbal@gmail.com
Hyderabad Pakistan
Objective
I am seeking a challenging position that could be great helping of organization, in which my
professional skills and abilities and job experiences be applied and be explored of.
EXPERTIS
 Good communication and interpersonal skills
 Excellent customer service skills
 Team-leading skills
 The ability to work independently
 Good business skills and knowledge of consumer trends and patterns
 Good problem-solving skills
 Good organizational skills
PROFESSIONAL EXPERIENCE
 Business process Associate
Basecamp data solutions,
August 2015- present
I’m working as Business Process Associate for an American real estate company based in OHIO
USA known as Cleveland Bricks,LLC.
Job Responsibilities
 Tackle inboundandoutboundcallsforclientsbasedinOhio,USA.
 Manage 160+ propertiesfortheirmaintenance issues.
 Create strongcustomersatisfactionbyensuringqualitycontrol.
 Resolve issuesorconflictsof tenantin anextremelyefficientmanner.
 Pay formaintenance supplymaterials.
 Branch Manager
Deepak Perwani Store
November 2014 – August 2015
Job Responsibilities
 Coordinating the entire operation of the store during scheduled shifts
 Responding to customer complaints.
 Checking stock levels and ordering supplies
 Ordering for shortage items as per required basis from Factory.
 Cash handling & making daily sales report & mail to Head Office.

2.  Call Centre Executive
ADT Security Systems
September 2014 – October 2014
Job Responsibilities
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information.
 Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
 Sells additional services by recognizing opportunities to up-sell accounts; explaining new
features.
 Maintains call center database by entering information.
 Manager
La’moosh Restaurant
August 2012 – January 2014
Job Responsibilities
 Coordinating the entire operation of the restaurant during scheduled shifts.
 Responding to customer complaints.
 Meeting and greeting customers and organizing table reservations.
 Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
 Maintaining high standards of quality control, hygiene, and health and safety.
 Checking stock levels and ordering supplies.
 Ordering for shortage items as per required basis & ordered monthly stock.
 Accounts and Admin
Pizza Piper
January 2008 – July 2012
Job Responsibilities
 Personnel records keeping.
 General administration.
 Invoicing, Accounts.
 Customer Service Representative
Mobilink GSM
Pakistan
February 2010 – December 2010
Job Responsibilities
 Increase the customer experience by providing information on new products, rates, plans and
services through up selling opportunities.
 Provide effective and timely resolution of a range of customer inquiries
 Mailing of customer on different issues to backend department.

3.  Customer Service Representative
Ufone Telecomm
Pakistan
March 2009 – January 2010
Job Responsibilities
 Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
 Issuance of duplicate Sims and selling new Sims.
 Activation of new Postpaid Numbers.
EDUCATION
 Bachelor ofCommerce 2011
University of Sindh Pakistan
 Certificates:
Microsoft Office
IELTS
PERSONAL DATA
Marital status Single
Date of birth 10-02-1990
Nationality Pakistan
AVAILABILITY
Immediately