1. Benita D.Washington benitadwash2016@gmail.com
571-330-8665
Objection
My ambitions are w orking in a field that is people-oriented company w here I can put in my maximum potential to achieve corporate
goals:
Seek a position in a renow ned company to add value to my
experience and also brighten the path to my career goals.
Join an organization that offers a constructive w orkplace to
improve my customer service skills and abilities.
My years of experience in customer service adds more strength
pow er to my strong communication and organizational skills.
A position that w ill benefit from my sales experience, positive
interaction skills and industry contacts w here my years’ experience
can improve the sales results.
Sales Representative [or sales associate] position w here my 8 years of
Sales experience can be fully utilized to improve sales bottom line and
company revenues.

2. Experience
Feburary 2016-April 2016
Cook/Cashier Fast food resturant
Burger King
Accomplish goals and service objectives
coordinates activities of food preparation, cashier
oral, w ritten communication skilsl and
leadership abilities
March 2015-December
Cashier
Wal-Mart Woodbridge VA
Duties
Managing all the cash transactions in the w orkplace.
Maintaining account of the daily transactionsions. Interacting w ith customersthat come to the counter solving all their cash related
queries.
Checking for the price of products and any discounts or offers
making daily, w eekly and monthly transaction reports
March 2013-December2014
Glen Allen Cab
Driver
Duties here w as customer service. A typicalday consist
Taxi driving dispatch connects a trip to my GPS.

3. Then I w ould drive to to there home offices or school and destination. Good customer service and motivation skills w as used.
Nurse Aide/customer service rep
Family Care Inc
Richmond. A
March 2008-May 2013
KEY QUALIFICATIONS
Over 8 years’experience as a Nurse Aide at The Family Care home health agency.
In-depth know ledge of advanced nursing practicesand procedures
highly skilled in providing necessary services bathing, feeding and clothing to patients
Able to utilize special tactics and skills to deal w ith patients and their families in cases of severe emergencies.Remarkable capability
of handling accidents or strokes patients calmly.
Customer service rep/ Cater-foodservice worker
Sphere Staffing
Richmond VA
September 2000-February 2008
Key Accomplishments:
Managed a high-volume w orkload w ithin a deadline-driven environment. Resolved an average of 550 inquiries in any given w eek
and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new repsand particularly challenging calls as one of the company’s primary mentors/trainers of
both new and established employees.

4. Helped company attain the highest customer service ratings (as determined by externalauditors) -- earned 100% marks in all
categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focusand dependability in performance
evaluations.
Completed voluntary customer servicetraining
Organized and carried out catering services for three events simultaneously within the hotel, all three being huge successes trained
and placed 5 chefs in record time for an event that demanded Cantonese food generates business through established and
approved creative methods of lead generation Implements effective sales closing techniques to ensure product installation goalis
achieved
Demonstrative record of successin outbound sales environment w ith emphasis on business to consumer sales.
Possesses impeccable communication, organizational, and people skills,
As w ellas strong customer service skills.
Illustrates strong technicalcapability (computer know ledge, billing
System, databases).
Consistent exercise of independent judgment and discretion in matters
Processing loan applications.
Updating customers on their accounts
Up selling the latest products
Assistant Manager
Burger King Restaurant
February 1998-September 2000
KEY QUALIFICATIONS
Assisted the fast food manager in developing restaurant employees in terms of service provision excellence ensured employee
compliance w ith the restaurant’s policies and procedures assisted in conducting employee interview s inspected kitchen activities to
ensure cleanliness and hygiene standards are constantly met, provided assistance in managing w indow displays and marketing
activities

5. Major Achievements
Met up-selltargets at a 100% by employing suggestive selling skills effectively
Aw arded Employee of the Quarter aw ard following excellence in providing supervision service in the absence of the manager
Crew leader
McDonald's
May 1995-February 1998
KEY QUALIFICATIONS
Experienced Crew Leader understands what it takes to run a successfulrestaurant
excellent customer service skills, supervisoryand leadership skills w ith a Certificate in Culinary Arts.
Core Qualifications
Develops goals and service objectives
Coordinates activities of food preparation and cashier
Excellent oral and w ritten communication skills
Good leadership abilities
Thorough know ledge of law sand regulations concerning food and workplacesafetyand sanitation problem-solving , inventory
controland ensuring proper food rotation.
Education
J.Sargent Reynolds College
05/1997-12/2001
Paralegal and Business some credits

6. University of Phoenix
03/2004-4/2006
Account and management
AIU
05/2006-10/2008
Business management
College credits completed
Michigan State university
03/2009-10/2010
General studies degree
Bachelor degree