Catherine Bailey is a retail store management professional with over 20 years of experience in retail operations, staff management, human resources, sales performance, and store optimization. She has held several leadership roles including Assistant Store Manager at Lowe's Home Improvement and Kohls Department Store, where she oversaw operations, human resources, inventory management, and sales planning. Previously, she was a Store Manager and Human Resources & Operations Manager at Mervyns Department Store for over 19 years, where she directed all store functions and a staff of over 120 employees. She holds a Bachelor's degree in Business Administration with a concentration in Marketing and Retail Management.

1. CATHERINE BAILEY
Phone: (209) 277-0069 ♦ Email: baileydenair@gmail.com ♦www.linkedin.com/in/catherineabailey
Retail Store Management Professional
Accomplished & Skilled Retail Store Management Professional with a consistent record of success in
retail operations, staff management, human resources functions, efficiency improvements, sales
performance, technical support, and optimization of store personnel and resources. Results-oriented
team leader with extensive management experience and the distinct ability to use a proactive
leadership style in order to effectively lead cross-functional retail teams required to achieve bottom
line success.
AREAS OF EXPERTISE
Retail Industry ​●​ Focus on Customer Service ​●​ Merchandising ​●​ Staff Engagement & Training
Human Resources ​●​ Operations ​●​ Process Improvement ​●​ Marketing ​●​ Timeline Management
Hiring/Firing ​●​ Store Scheduling ​●​ Performance Review ​●​ Program Oversight ​●​ OSHA Compliance
PROFESSIONAL EXPERIENCE
LOWES HOME IMPROVEMENT, Merced, CA ​2014​ ​to January 2017
Assistant Store Manager- Zone 1 and ​2
● Successfully oversaw PSI program bringing in over 1 million in additional sales to the Merced location.
Attained #1 improvement in the market in 2015.
● Promoted to Zone 1 manager to improve operations in the highest volume departments in the store.
Focused on operational excellence.
● Responsible for scheduling, safety, incoming freight flow and the logistical handling of inventory.
● Actively spearheaded the running of the inventory process for 2 years. Improved shortage numbers and
accuracy of processes throughout the store.
KOHLS DEPARTMENT STORE​, Manteca, CA 2009 to June
2014
Assistant Store Manager – ​Human Resources & Operations/Kids & Home Floor
● Successfully oversees comprehensive store operations and human resources functions, which
consist of training and retention, hiring/firing, and staff scheduling.
● Spearheads shortage and safety, inventory, and general sales planning.
● Serves as the Merchandising Manager for the Shoes, Home, and Kids departments.
MERVYNS DEPARTMENT STORE, ​Various Locations, CA 1988 to 2007
Store Manager – Merced, ​2007-2009
● Promoted to manage all human resources responsibilities and retail store operations, which
consisted of 120 employees and sales ranging from $12M to $14M.
● Actively supervised and mentored a assistant staff of 3, and a supervisory staff of 14, which
included a focus on employee engagement and retention.
● Directed all sales planning, goal setting, human resources, inventory management, and
customer service.
Human Resources & Operations Manager – Turlock & Merced, ​1996-2007
● Directed complete human resources functions, which consisted of hiring, firing, employee files,
and the annual review process, as well as store scheduling.
● Designed and delivered training focused on corporate policies and procedures, which included
labor law and employee relations, attendance, and the leave of absence policy.
● Served as the point of contact for employee issues, which included harassment allegations.

2. ● Managed the corporate safety program and all matters related to OSHA compliance.
● Responsible for incoming freight and logistical handling of inventory.
● Played an integral role in maintaining the store site, and took the lead on handling audits that
were conducted by corporate or state weights and measures.
Previous Positions with Mervyns: Merchandising Manager, ​1988-1996
EDUCATION & PROFESSIONAL DEVELOPMENT
● Bachelor of Science in Business Administration, Concentration in Marketing, Emphasis on
Retail Management, ​San Francisco State University, San Francisco, CA (1988)