1. ROBERT GREENE III
1405 Shady Glen Dr | District Heights, MD | 240-330-3623 | Robert.giii@hotmail.com
Operations Management/Sales Associate/Customer Service Representative
PERFORMANCE SUMMARY
4+ years’ as an operations supervisor and guestrelations representative, experiencedwith scheduling,
sales, and managing a staffof20 or more. Consistently exceed companies’ expectations andobjectives
while increasing team morale and company profit. Quick learner and excellentcommunicator with an
ability to adapt. Overall team player and proactiveworker always seeking a task.
SKILLS & ABILITIES
 Leadership Skills
 Punctual
 Multitasking
 Well organized
 Scheduling
 Event Planning
 Problem Solving
 Training and Development
[Sales]
 Helped a business up sell the current promotion,increasing company revenue and attendance.
 First amongst 20 team members to meet a monthly quota goal in 2012.
 Sold the most upgrades in a season.
[Communication]
 Recorded daily park attendanceand throughput and emailed it to allfull time staff.
 Reports all essentialinformation to superior when needed.
 Present power point presentations in front oflarge crowds.
[Leadership]
 Served as an Operations Supervisor
 Named to Six Flags America “Outstanding Supervisor ofthe year” in 2014
 Build and developed a well organized and trainedteam.
EXPERIENCE
Operations Supervisor
Six Flags Theme Parks
2011 to 2014
 I have been in the Operations management field for 4 years and
received three promotions to my current position which I’ve heldfor 2
years.
 Trained 100+seasonal employees with a crew oftwo leads oversaw
total operation amongst staff, implementednew and creative ideas to
make operations better. Administered several job qualifications test
to certify team members
 Computed daily and hourly attendance, organized important
paperwork and files, scheduling, staffing, and coaching.
Attendant Catering Services
Marriott Inc.
2012 to 2014
 Proactively resolves potential meeting or room set issues. Utilizes
available resources to meet client requests or resolve client
issues. Verifies that room requirements such as lighting,
temperature, and room set meet client expectations. Setting
 Creative Sales Strategies
 Sales Growth
 Team Builder
 Microsoft Office
 Public Speaking
 Strong Sales Pitch
 Enjoys Challenge

2. meeting space rooms and convention in a timely manner. Delivers
excellent customer service throughout the customer experience
and encourages the same from other employees.
Team Stock Lead
Hollister Inc
2011 to 2012
 Assists Management team in overseeing floor coverage, driving
sales, merchandisepresentation, customer service, and
operational functions within the store including opening and
closing the store.
EDUCATION
2008-2011
Northwestern HighSchool, Hyattsville MD
 Diploma received
2011-Present
Prince Georges Community College
 Major: Secondary education
REFERENCES
References are availableupon request.