1. FRANCISCO GONZALEZ JR.
Home Number: (052)7422954
Mobile number: +639257352273
E-mail Address: 888kiko888@gmail.com
I am self motivated, insightful and forward-thinking individual. I have many years of
experience working through the tough transformations of individuals and companies
correlating due to economic shifts and other internal-external obstacles to change. I have
coached individuals down the path of change, acceptance, reducing individual resistance and
revolutionizing good corporate culture.
PROFESSIONAL EXPERIENCE
SYNERGIA SOLUTIONS INC. – I.T Solutions, Staff Support & Customer Relations Manager
(February 2014 – Present)
US & Canada Customer Service Shift Manager
Ensure that the needs of customers are being satisfied. The objective is to provide excellent
customer service and to promote this culture throughout the organization.
Responsibilities:

Define and communicate customer service standards

Direct the daily operations of the customer service team

Ensure the necessary resources and tools are available for quality customer service
delivery

Handle complex and escalated customer service issues

Liaise with company management to support and implement growth strategies

Coordinate and manage customer service projects and initiatives
PERFECTPITCH TECHNOLOGY – Software Company
(November 2012 – December 2013)
Office & HR Manager
Overseeing department functions and managing employees and ensures that employees are
well-versed in their areas of expertise. Oversee assessments and discipline throughout the
organization.
Responsibilities:

2. 
Coordinating with the employee compensation and benefits

Ensures training and development

Employee relations

Recruitment and Selection
SYNERGIA CYBERCARE INC. – BPO/Contact Center
(November 2011 – October 2012)
Account Manager
Coordinating locates or proposes potential business deals by contacting potential partners;
discovering and exploring opportunities.
Responsibilities:

Develops negotiating strategies and locates potentials partners or clients.

Screens potential business deals by analyzing deal requirements, income
potential and financials.
Identifies market trends, new ideas and business diligence.
Acerhomes Development Corp. / Verdanpoint – Building & Real Estate Contractors
(March 2007 – December
2010) Sales Manager
Main responsibility is to motivate and help sales agent to close sales. Objective is to hit team
sales target and goals per month.
Responsibilities:

Motivates sales agents to close sales and achieve sales target.

Develops training program to teach agents how acquire customer, negotiate deals and
complete paper works for the sale.
Hiring new sales agents and dismissing underperforming agents.
Libretto Café Restaurant & Bar
(January 2005 – February 2007)
Dining Supervisor
Responsible for keeping the smooth flow of the dining operations and providing
nourishing food to residents, guests and employees under sanitary conditions as directed
and in accordance with established policies and procedure.

3. Responsibilities:

Completes’ inventory procedure prior to placing the orders.

Implements cleaning schedule for the dining services.

Create schedules, time card and attendance records of all the
dining staff.

Ensure that the dining operation runs smoothly on day to day basis.
EDUCATION
PHILIPPINE WOMEN’S UNIVERSITY
Bachelor of Science in Hotel & Restaurant
Management 1999 – 2003
PHILIPPINE SCIENCE AND TECHNOLOGY
CENTERS Computer Technology
1996 – 1998
CERTIFICATION
CENTER FOR GLOBAL BEST PRACTICES
Best Practices in Crafting HR Policies and Contracts