1. MICHELLE DELGADO
2053 Pueblo Nuevo Circle, El Paso, TX 79936
Cell: 915-208-0252
michelledelgado37@live.com
Dynamic, top-performer with an extensive history of retail sales, customer service and operations management, and a
track record of increasing company's revenue base through focused marketing campaigns and development of strong
business rapport. Strong financial management and interpersonal skills. Big-picture vision, leadership, and the tenacity to
successfully penetrate new markets, capture market share, and accelerate corporate revenue growth.
Leadership/communication skills
Project management
Business operations organization
Budgeting expertise
Employee relations
Self-motivated
Market research and analysis
Customer-oriented
Client-focused
10/2014 to 10/2015
SPF SERVICES
El Paso, TX
Project Manager (Sales)
Accountable for estimating, presenting and closing sales of spray polyurethane foam and shingle roofing systems.
Generated new business through door-knocking, measuring roofs and all penetrations, presenting/explaining product,
making insurance claims, and following up on project installation day.
09/2004 to 10/2014
CASA CARPET & TILE DISTRIBUTORS
El Paso, Texas
Retail Sales Representative
Complete the sale and service of new flooring for the largest wholesaler in the region, with over 86 years in the business.
Provide highest levels of customer service in a time-critical environment to a wide range of clients including residential
and commercial customers. Serviced clients from initial contact, through sale and installation, to follow-up.
02/2000 to 09/2002
PAPPADEAUX SEAFOOD KITCHEN
Albuquerque, NM
Head Server
Served as a primary service manager in an upscale fine dining restaurant. Maintained full management responsibility
for 30 subordinate employees including training, evaluation, and supervision. Hand-selected to serve as part of
opening-team Albuquerque operation.
02/1997 to 07/2000
APPLEBEE'S GRILL & BAR
El Paso, TX
Restaurant Manager
Spearheaded all management functions for 70 subordinate employees on three shifts including interviewing, hiring,
training, evaluation, supervision, and termination. Achieved a fast-track promotion for Server to Trainer to Restaurant
Manager. Site served as the Training Store for management personnel. Mentored and developed three subordinate
management professionals.
Operations Management:
Utilized consultative sales approach, strong product knowledge, and highly-developed communication skills to
achieve annual sales of $920,000 in a high-volume, fast-paced sales environment
Developed a reputation for meeting and exceeding monthly sales goals characterized by consistently achieving
sales above the established goal.
Staff Development:
Spearheaded all management functions for 70 subordinate employees on three shifts. Site served as the training
store for management personnel. Mentored and developed three subordinate management professionals.
Served as primary service manager in an upscale fine dining seafood restaurant. Maintained full management
EXECUTIVE PROFILE
SKILL HIGHLIGHTS
PROFESSIONAL EXPERIENCE
CORE ACCOMPLISHMENTS

2. responsibility for 30 subordinate employees including training, evaluation, supervision. Hand-selected to serve as
part of opening-team Albuquerque operation.
2004MBA: BUSINESS ADMINISTRATION
UNIVERSITY OF PHOENIX, Albuquerque, NM
Ability to developed a concentrated understanding of my coursework in International Finance, Statistics and
Microeconomics. I maintained a 3.75 or above GPA.
2002BBA: BUSINESS ADMINISTRATION
UNIVERSITY OF PHOENIX , Santa Teresa, NM
Developed group building skills with my peers. Ability to apply real work situations to our core field of study.
EDUCATION