Steffany Sinon has over 4 years of experience in commercial cleaning, including managing her own successful cleaning business. She has a history of providing excellent customer service and using those skills to help customers make difficult decisions. Steffany is looking for a position that allows her to utilize her strong customer service skills on a daily basis.

1. Steffany Sinon
1200 S Torrey Pines Drive, Las Vegas, NV 702­556­4293 – steffanyrae3@gmail.com
I have always enjoyed working with people. As a result I have developed many customer service skills which
have been helpful in making my jobs successful. One of the areas that this success was manifested was helping people
in making difficult decisions and finding the correct information to make those choices. I have been a key person in
helping people with those types of situations and I am looking for a position where I can utilize those skills on a daily
basis.
SKILLS SUMMARY
● 4+ years of commercial cleaning experience including a promotion to management
● Started a residential and commercial cleaning business, producing a 150% increase in clientele
● 3 years experience of supervising and training up to 10 associates to perform job tasks at a high level
● Restored & maintained the reputation of a fast food restaurant through detailed cleaning efforts
RELATED WORK EXPERIENCE
Customer Service Peer Trainer, ​LogistiCare Solutions, Las Vegas, NV ​Mar 2015—Oct 2015
● Provided customer service on calls to schedule reservations and address member complaints
● Sucessfully met and exceeded Quality Assurance goals required by employeer
● Trained struggling new hires on the proceedures and helped them meet their goals
Customer Service Associate, ​Deseret Industries, North Las Vegas, NV ​Oct 2012—May 2014
● Merchandise effectively in book department, contributing to a 13% in sales year to date
● Provide legendary customer service, leading to an increase in customer loyalty and repeat business
● Sell collectible items through soft­selling techniques, building strong customer relationships
Commercial Cleaner, ​Self­Employed, Phoenix, AZ ​Oct 2009—Oct 2012
● Started own cleaning business, increasing clients by 150% through powerful word of mouth referrals
● Cleaned both residential and commercial properties of up to 5000 sq. ft on weekly schedule
● Responded to clients needs, performing special projects and deep cleaning services as requested
Assistant Manager, ​KFC of Payson, AZ ​Feb 2007—Oct 2009
● Promoted to assistant manager after 6 months due to strong performance and positive impact on sales
● Improved reputation throughout the town through improved customer service and food quality
● Motivated team of employees to clean and sanitize all areas of the store to meet all health codes
● Supervised up to 9 employees, helping to increase productivity and professionalism
EDUCATION & PROFESSIONAL DEVELOPMENT
● Credits towards B.A. in Psychology, ​CSN, Las Vegas, NV
● Credits towards Computer Technology Certificate,​ ​Rio Salado Glendale, AZ