Karen Rivera is seeking a Store Leader position at Apple Retail. She has over 10 years of experience as a manager and district manager at Starbucks and Apple Retail stores, leading operations and teams to achieve goals. Her experience includes developing employees, overseeing financial performance, and ensuring high customer satisfaction.

1. Karen Rivera
3101 Lafayette Dr.
Rowlett TX, 75088
Tlf.: (305) 898-4321
OBJECTIVE: To obtain a Store Leader position in Apple Retail which will utilize my strengths and allow me to
create an environment that will foster continued growth.
Summary: A manager, as well as a former multi unit manager, with experience leading store operations to
maintain the company’s mission and achieve company, as well personal set goals. Managerial responsibilities
include planning, identifying, communicating and delegating key responsibilities to insure smooth flow of
operations. Managing the operation of numerous stores within a district. In particular, a majority of time is spent
developing management talent and team cohesiveness, overseeing management workforce, making
management staff decisions, insuring district wide customer satisfaction and product quality, managing the
district’s financial performance and managing safety and security issues.
Employment History/ Professional Experience
Employer: Apple Retail Inc Dates 10/08 – Current
Job Title: Store Leader, Northpark Center Dallas, TX
Responsibilities:
Work closely with management team to strategize and plan to meet company objectives
Coach and develop the performance levels of team members as well as managers daily
Over see and drive results for a division of responsibility with the creative team
Currently have the Family Room Lead role in the Dallas Market, which include, staffing as well as create and over see
store development
Create an environment where team members feel challenged daily to meet personal goals
Lead by not accepting status quo and consistently pushing management team as well as team members to utilize their
strengths to overcome opportunities
Responsible for the success of a multi million dollar as well as high profile location
Employer: Starbucks Coffee Company Dates: 08/98 – 07/08
Job Title: District Manager
Responsibilities:
Providing excellent customer care
Staffing the district at appropriate levels
Assessing performance and conducting reviews
Timely review of financial reports and making appropriate adjustments
Identifying problems and concerns for improvements
Prioritize communications and filter communications to the Store Manager Teams
Ensures employees adhere to legal and operational compliance requirements
Sets challenging goals to improve employee performance
Employer: All Medical Personal Dates:08/97- 08/98
Job Title: Office Administrator
Responsibilities:
Staffed Temps in Doctors’ offices, was responsible for pre- screening applicants and then paring them with appropriate
positions.
Responsible for advertising positions
Employer: Great Expectations Travel Dates: 02/97- 08/97
Job Title: Travel Agent.

2. CAREER ACHIEVEMENTS
• Started from the bottom as a Barista and moved up to District Manager
• Managed 5 different locations as a Store Manager in two different cities
• As a district Manager covered up to 13 locations
• Particular emphasis on effective team spirit and entrepreneurial drive
• Received CE (Consistently exceeds expectation) on last three annual reviews
• Able to effectively train and promote from within at all levels
• Throughout maintained a proper balance in number of employees and successors in the chain of
command
• Trained Store Managers to effectively analyze profit and loss statements so as to insure profitability
• Was one of the youngest Managers to be promoted to District Manager
• Able to create a work environment where all employees feel respected and valued, easily gains trust and
support of others
• Focuses on appreciation of others’ efforts through individualized forms of recognition
• Can be candid with others and not cause them to become defensive
• Mobilizes talent to accomplish district and company objectives
• Analyzes both success and failures for clues for improvement
• Capable of deciding and acting without the total picture
EDUCATION
02/04 Situational Leadership
02/03 Servant Leadership
04/02 IHE Increasing Human effectiveness
98-01 Florida Atlantic University
15 credits
97-98 Broward Community College
25 credits
97 Sheridan Vocational
Certified Travel Agent
REFERENCES
Furnished upon request