1. Danielle Green
(757)602-4691
danielle.green98@yahoo.com
12756 UnitC Saint James, NewportNews, VA 23602
CAREER OVERVIEW
Highly enthusiastic Customer Service Professional with 10+ year’s client interface
experience. Recognized and valued as effective team player with consistent track record
in delivering bottom line results, by creating and maintaining solid customer
relationships, ability to motivate others, self-motivated, meticulous, and organized.
SUMMARYOF QUALIFICATIONS & EXPERIENCE
 Over 10 years’ experience with working with diverse populations providing
outstanding Customer Service.
 Devoted to customer satisfaction and employee development.
 Able to think independently and quickly to resolve problems/recommend
improvements aimed at reducing future occurrences of problems.
 Present projects concerns, respect, and authority with a honest and straight forward
approach
 Establish a good working relationship with team members and department contacts in
order to maintain and continuously strive to improve the level of overall service being
provided
 Oversaw store employee performance to ensure a balance of optimum productivity
and service level goals are maintained at all times.
 Review problem trends and customer complaints to evaluate efficiency of work and
current methods and procedures.
 Identified any obstacles to providing the highest quality customer service and
communicate constructive feedback to management.
 Responsible for doing bank drops and handling large sums of money.
 Can be counted on by colleagues and senior management to be available when needed
and provide suggestions that are tangible.
EDUCATION
 Warwick High School Newport News, VA 23605 High School Diploma
WORK EXPERIENCE PROFILE
October 2014 – Current
Fallas National Stores Assistant Manager ~ Hampton, VA ~ Successfully manage
15+ team members, improve service quality and increase sales by developing strong
knowledge of company’s products and services. Maintain accurate daily tills, and
accurate daily safe counts. Handle scheduling and payroll duties. Maintain a clean and
organize store. Exceed monthly sales goal.
January 2008 - October 2014

2. Danielle Green
(757)602-4691
danielle.green98@yahoo.com
12756 UnitC Saint James, NewportNews, VA 23602
Ashley Stewarts Full Time Assistant Manager ~ Portsmouth, VA ~ Cash
Handling, Bank drops, Merchandise Ordering, customer services (return and
exchange). Markdowns, Schedule Assignment. Open and Close Store
September 2005 – January 2008
Ashley Stewarts Part Time Assistant Manager ~ Hampton, VA ~ Cash Handling,
Bank drops, Merchandise Ordering, customer services (return and exchange)
Markdowns, Staffing
October 2004 – September 2005
Ashley Stewarts Associate ~ Hampton VA ~ Cash Handling, customer services.
References available upon request.