Megan Prast has over 10 years of experience in customer service and sales management. She is currently a Customer Service Specialist at Urban Acres Market where she improved customer satisfaction ratings from 90% to consistently 98-100% while also reducing response times. Previously, she was a Sales Manager and Senior Pet Counselor at Petland where she exceeded sales goals every month and was nominated Pet Counselor of the Year in 2014. She has a demonstrated ability to exceed expectations and influence positive change through strong communication, organizational and relationship building skills.
I have proven my ability to effectively manage in a fast paced environment. I strongly believe having more than 10 years management experience has equipped me with skills to increase sales, grow customer base and coach up or coach out. I can demonstrated the ability to work ethically, efficiently, manage time, implement operational effectiveness, and build a team that will enhance the work environment.
I have proven my ability to effectively manage in a fast paced environment. I strongly believe having more than 10 years management experience has equipped me with skills to increase sales, grow customer base and coach up or coach out. I can demonstrated the ability to work ethically, efficiently, manage time, implement operational effectiveness, and build a team that will enhance the work environment.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
Recomendaciones y principales problemas en la introducción de alimentación complementaria.
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Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. MEGAN PRAST
576 Coolair Drive, Dallas, TX 75218
903-262-5138
meganprast@gmail.com
PROFILE
Highly motivated and versatile professional with demonstrated management and sales experience.
Strong organizational, customer service and communication skills with the ability to
independently plan and prioritize in order to meet deadlines. Business-minded, performance
driven and extremely reliable; passionate and dedicated relationship-builder with proven ability to
exceed expectations and influence change. Team-oriented, self-starter with exceptional computer
skills. Excellent trainer.
EXPERIENCE
CUSTOMER SERVICE SPECIALIST, Urban Acres Market, Dallas, TX 07/2014-present
Accurately managed 3,000 members and their accounts while increasing customer satisfaction
ratings index from 90% and below to a consistent 98-100% within four weeks of start-date;
simultaneously reduced customer inquiry response time from original goal of 24 hours to less
than seven hours on average. Developed, implemented and monitored programs to maximize
customer satisfaction and increase membership while addressing negative feedback with
consistently positive results. Both recommended and implemented changes to existing processes
in order to increase accuracy, efficiency and cultivate a reputation of superior customer support
within all branches of the company. Effectively communicated with team members in order to
maintain clearly defined expectations. Far surpassed all goals set by the Executive Team.
SALES MANAGER & SENIOR PET COUNSELOR, Petland, Plano, TX 10/2009-07/2014
Counseled new and existing customers on pet care, training and nutrition. Consistently surpassed
sales goals, maintaining the title of “Top Monthly Seller.” Took special product orders, made
appointments, and followed up with all customers in a timely manner. Lead, motivated and
educated the staff, providing knowledge and experience to the entire team. Responsible for hiring
and managing staff and training, merchandising and stocking, inventory control and providing
exceptional in-store experience for customers. Worked with Owner to improve operations,
sales/profitability and to maximize profits by controlling labor costs and expenses. Nominated
“Pet Counselor of the Year” 2014. Successfully fostered a culture of outstanding customer
service for Petland, Plano that is still recognized by Corporate. Received more corporate
commendations for exceptional customer service than any other employee of record.
EDUCATION
Tarleton State University, Stephenville, TX
REFERENCES
Available Upon Request
