Megan Prast has over 10 years of experience in customer service and sales management. She is currently a Customer Service Specialist at Urban Acres Market where she improved customer satisfaction ratings from 90% to consistently 98-100% while also reducing response times. Previously, she was a Sales Manager and Senior Pet Counselor at Petland where she exceeded sales goals every month and was nominated Pet Counselor of the Year in 2014. She has a demonstrated ability to exceed expectations and influence positive change through strong communication, organizational and relationship building skills.

1. MEGAN PRAST
576 Coolair Drive, Dallas, TX 75218
903-262-5138
meganprast@gmail.com
PROFILE
Highly motivated and versatile professional with demonstrated management and sales experience.
Strong organizational, customer service and communication skills with the ability to
independently plan and prioritize in order to meet deadlines. Business-minded, performance
driven and extremely reliable; passionate and dedicated relationship-builder with proven ability to
exceed expectations and influence change. Team-oriented, self-starter with exceptional computer
skills. Excellent trainer.
EXPERIENCE
CUSTOMER SERVICE SPECIALIST, Urban Acres Market, Dallas, TX 07/2014-present
Accurately managed 3,000 members and their accounts while increasing customer satisfaction
ratings index from 90% and below to a consistent 98-100% within four weeks of start-date;
simultaneously reduced customer inquiry response time from original goal of 24 hours to less
than seven hours on average. Developed, implemented and monitored programs to maximize
customer satisfaction and increase membership while addressing negative feedback with
consistently positive results. Both recommended and implemented changes to existing processes
in order to increase accuracy, efficiency and cultivate a reputation of superior customer support
within all branches of the company. Effectively communicated with team members in order to
maintain clearly defined expectations. Far surpassed all goals set by the Executive Team.
SALES MANAGER & SENIOR PET COUNSELOR, Petland, Plano, TX 10/2009-07/2014
Counseled new and existing customers on pet care, training and nutrition. Consistently surpassed
sales goals, maintaining the title of “Top Monthly Seller.” Took special product orders, made
appointments, and followed up with all customers in a timely manner. Lead, motivated and
educated the staff, providing knowledge and experience to the entire team. Responsible for hiring
and managing staff and training, merchandising and stocking, inventory control and providing
exceptional in-store experience for customers. Worked with Owner to improve operations,
sales/profitability and to maximize profits by controlling labor costs and expenses. Nominated
“Pet Counselor of the Year” 2014. Successfully fostered a culture of outstanding customer
service for Petland, Plano that is still recognized by Corporate. Received more corporate
commendations for exceptional customer service than any other employee of record.
EDUCATION
Tarleton State University, Stephenville, TX
REFERENCES
Available Upon Request