This document provides an overview of a presentation on emotional intelligence and leadership. It defines emotional intelligence as a set of social and emotional skills including self-awareness, social skills, self-management, and relationship management. The presentation discusses the Bar-On EQ framework for assessing emotional intelligence and its importance for leadership. It also describes the EQ-i 2.0 assessment, which measures emotional intelligence strengths and weaknesses across five domains: self-perception, self-expression, interpersonal skills, decision-making, and stress management. The presentation provides examples of how developing emotional intelligence can improve leadership and organizational outcomes.

1. Emotional Intelligence &
Leadership
CPP Asia Pacific
Presented by

2. Session Overview
 What is Emotional Intelligence
 The Bar-On EQ Framework
 EQ Skills in Leadership
 EQ Assessment and
Discussion Activities
 EQ & MBTI Links

3. What is Emotional Intelligence?
A set of emotional and social skills
that collectively establish how well
we:
• Perceive and express ourselves
• Develop and maintain social
relationships
• Cope with challenges
• Use emotional information in an effective
and meaningful way
A predictor of success in life and
work

4. Why do emotions matter ?
Because
emotions
influence and
change the way
we think and
perform

5. MacLean’s Triune Brain Theory
Executive Functioning (‘Thinking Brain’ )
Neo-mammalian
Reptilian
Limbic System (‘Regulatory
Brain’)
(‘Emotional Brain’)

6. What is the EQ-i2.0?
 A way to accurately assess
strengths and blind spots:
take the assessment in less
than 20 minutes
 A predictable way to
measures current level of
emotional and social
functioning: receive
feedback on your results
 A vehicle for developing
effectiveness in order to
improve performance:
develop a customized action
plan in order to ensure you
are focusing on the right
development needs

7. How Accurate is it?
 Great amount of rigor
went into the research
and development of
the tool
 4,000 people took the
assessment in order to
ensure results are
accurate: you are
compared to your
norm group
 Checks and balances
built into the tool to
ensure the most
accurate results

8. The EQ-i2.0 Model

9. What Does it Measure?
The EQ-i2.0 measures five
distinct aspects of
emotional and social
functioning:
 Self-Perception –
understanding your
emotions
 Self-Expression –
expressing your emotions
 Interpersonal – develop
and maintain relationships
 Decision Making – use
emotions to make better
decisions
 Stress Management –
cope with challenges

10. The EQ Edge
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11. Self-Perception
Consists of the following sub-
categories:
• Self-Regard –
confidence
• Self-Actualization –
continuous development
• Emotional Self-
Awareness –
understanding my
emotions

12. Self Regard
Assets Vulnerabilities
Strengths Allowable weaknesses
Life & business experiences Perceived obstacles or history
Values Limiting beliefs
your balance sheet

13. Self - Expression
Consists of the following:
 Emotional Expression –
saying how you feel
 Assertiveness – standing
up for yourself effectively
 Independence – standing
on your own two feet

14. Assertiveness
 Which is the Assertive response?
Shoshanna, 14, enters room where her older sister, Lisa, is
watching TV for past 3 hours. Shoshanna wants to watch
her favourite program which starts in 5 minutes. So she:
A. Knowing Lisa always hogs TV set when she has it, decides
to go upstairs and listen to CDs in her room instead.
B. States emphatically: “You’re always hogging the TV. I
never get to watch it. You’re unfair. I want to watch. It’s my
turn now. Get out or I’ll tell Dad.”
C. Says, “Lisa, I know you want to continue to watch TV, but
my program is starting in 5 minutes and I’d like to watch it. It’s
over in an hour, then you can go back to watching TV again.
Remember when I did the same for you two days ago?”
Passive Assertive Aggressive

15. Assertiveness
 Which is the Assertive response?
Shoshanna, 14, enters room where her older sister, Lisa, is
watching TV for past 3 hours. Shoshanna wants to watch
her favourite program which starts in 5 minutes. So she:
A. Knowing Lisa always hogs TV set when she has it, decides
to go upstairs and listen to CDs in her room instead.
B. States emphatically: “You’re always hogging the TV. I
never get to watch it. You’re unfair. I want to watch. It’s my
turn now. Get out or I’ll tell Dad.”
C. Says, “Lisa, I know you want to continue to watch TV, but
my program is starting in 5 minutes and I’d like to watch it. It’s
over in an hour, then you can go back to watching TV again.
Remember when I did the same for you two days ago?”
Passive Assertive Aggressive

16. Interpersonal
Consists of the following:
 Interpersonal Relationships
– developing and maintaining
good relationships
 Empathy – recognizing and
appreciating how others feel
 Social Responsibility –
contributing to society

17. Empathy
 Which is the Empathic response?
Still unable to master the computer program, Dillon turns to you for the third time
that day seeking help and direction. He says, “ I still can’t figure out how to master
this damn program. And you do it so flawlessly!” You reply:
A. “Are you this slow on the uptake with everything?”
B. “You’ll catch on. I had the same trouble initially, too.”
C. “These programs can feel really frustrating and
Sy
y
th
make you think you’ll never catch on. But it gets
mp
pa
easier.”
ath
Em
y
D. “Learning these programs can make you want to
just put your fist through the screen. But it does get
better.”
Apathy
E. “I know how it feels not catching on right away. I
was really aggrravated at the beginning too.”

18. Empathy
 Which is the Empathic response?
Still unable to master the computer program, Dillon turns to you for the third time
that day seeking help and direction. He says, “ I still can’t figure out how to master
this damn program. And you do it so flawlessly!” You reply:
A. “Are you this slow on the uptake with everything?”
B. “You’ll catch on. I had the same trouble initially, too.”
C. “These programs can feel really frustrating and
Sy
y
th
make you think you’ll never catch on. But it gets
mp
pa
easier.”
ath
Em
y
D. “Learning these programs can make you want to just
put your fist through the screen. But it does get better.”
E. “I know how it feels not catching on right away. I was Apathy
really aggrravated at the beginning too.”

19. Empathy
 How would you respond with
Empathy?
Your spouse gets
home at 5:30, turns
to you and sighs, “I
didn’t get the
promotion; Ralph
got it. I just got a
speeding ticket on
the way home, and
I’ve got a four-alarm
headache.”

20. Empathic?
“
 “Didn’t get the
promotion!
We’ve been
banking on it.
We’ve been
counting on the
increased
income. What
went wrong?”

21. Empathic?
“
 Don’t worry;
you’re smart.
I’ve got
confidence in
you. Another
opportunity will
show.”

22. Empathic?
“
 You should have
seen this coming.
Ralph is a fine
guy; he’s a
hotshot, a glad-
hander and he
does have more
experience.”

23. Empathic?
“
 Oh, what a day
you’ve had.
You must
wonder if it can
get any
worse.”

24. Empathic?
“
 Geez . . . You
must feel like
nothing’s
going your
way.”

25. Empathic?
“
 Boy, you must
feel like crap.
Come here and
I’ll give you a
back rub.”

26. Empathic?
“
 Oh, dear, it
sounds awful, but
others have it
worse. Remember
Philly? He lost his
job last month,
and his wife
walked out four
days later.”

27. Empathy
 How would you respond with
Empathy?
Your spouse gets
home at 5:30, turns
to you and sighs, “I
didn’t get the
promotion; Ralph
got it. I just got a
speeding ticket on
the way home, and
I’ve got a four-alarm
headache.”

28. Empathy
Possible responses:  How would you respond with
Empathy?
“Oh, what a day you’ve had.
You must wonder if it can
get worse.” Your spouse gets
“Geez ... you must feel like home at 5:30, turns
nothing’s going your way.” to you and sighs, “I
didn’t get the
“Boy, you must feel like
crap. Come here and I’ll promotion; Ralph
give you a back rub.” got it. I just got a
speeding ticket on
the way home, and
....Any response that captures your
spouse’s internal experience or I’ve got a four-alarm
perspective: Nothing is going right. headache.”

29. Decision Making
Consists of the following:
 Problem Solving –
effectively managing
emotions when solving
problems
 Reality Testing – seeing
things as they really are
 Impulse Control – ability to
resist or delay impulses

30. Impulse Control
Do the following statements apply to you?
Respond with Never, Rarely, Seldom, Frequently or Always.
1. I tend to leap before I look.
2. I become impatient easily.
3. Others seem too slow in making up their minds.
4. I often regret not giving more thought to
decisions.
5. I often make impulse purchases.
6. Others tell me I tend to be hot-headed.
7. If other drivers cut me off, I pursue and make
obscene gestures at them.
Answer the following with Yes or No.
8. During the past 3 years, I have struck someone in anger.
9. During the past 3 years, I have thrown objects out of a sense of frustration.
10. During the past 3 years, I have made a rash decision that I have regretted.

31. Impulse Control
 In pairs, ask
one another:
“As a
manager,
what would
you find
most difficult
with impulse
control?”

32. Stress Management
Consists of the following:
 Flexibility – adapting to change effectively
 Stress Tolerance – successfully coping with stressful
situations
 Optimism – having a positive outlook

33. Optimism
 In pairs, ask each other these questions:
Respond with Never, Rarely, Seldom, Frequently or Always.
1. People say I complain a lot.
2. Those close to me say I have a positive attitude.
3. I believe I have a positive attitude.
4. I wake up on a typical weekday and look forward to what’s about to unfold.
5. I wake up on a typical weekend morning and look forward to the day.
6. I have a positive view of the future when it comes to:
- work
- career
- family
- social life
Write down what and how you need to lift the optimism in
your work, self and family. What is your first step?

34. Happiness
 Feeling satisfied, enjoying life
 An indicator of overall well-
being
 Not included in overall EQ-i2.0
results
 Impacts overall EQ-i2.0, closely
linked to:
– Self-Regard
– Optimism
– Interpersonal Relationships
– Self-Actualization

35. Results
 You get an overall EQ-i2.0 result, plus individual results for each component
 You will receive feedback on your results and what they mean
 Your report includes strategies to further develop your emotional
intelligence and a development plan template to help you make your
commitment real
 Improving your Emotional Intelligence will not only help you be more
successful at work, but outside of work too!

36. Applying EQ-i2.0
There are many ways the EQ-i2.0
can be used:
 Selection
 Self-Awareness
 Succession Planning
 Leadership Development
 Executive Coaching
 Team Effectiveness

37. EQ & MBTI
 Interaction for
leadership.
 What do you need to
be more aware of for
leadership based on
your knowledge of:
– Your MBTI
personality type?
– Your understanding
of EQ?

38. Case Studies/ROI
 Specific, measurable
and scientifically
validated results that
link EQ-i to :
– Higher sales and profits
– Increased performance
– Improved customer
satisfaction
– Decreased attrition rates
– Reduction in training costs

39. American Express
ROI Impact:
100% respondents in follow-up stated that knowing their EQ-i
strengths and opportunities helped them in transitioning to a
higher role
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40. Centre for Creative Leadership (CCL)
ROI Impact:
EQ-i subscales predicted high performance 80% of the time,
particularly self-awareness, stress tolerance and empathy.
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41. New Zealand Telecom
ROI Impact:
48% of skill set required for successful execution of leadership
competencies comprised of emotional and social skills
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42. CIBC Sales
ROI Impact:
EQ-i scores of individuals accounted for 32% of salesperson’s
booked sales and 71% of pipeline sales
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43. Application of EQ & MBTI
 Based on today’s insights:
What are two
things you are
going to do as a
leader?

44. Thank You
For more information:
www.cpp.com
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