၂၀၁၅ခုႏွစ္၊ ႏို၀င္ဘာလ (၁၅)ရက္ေန႔ (တနဂၤေႏြေန႔) မွာ က်င္းပျပဳလုပ္ခဲ့တဲ့ Better Future Better Myanmar 2015 စီးပြားေရးဆိုင္ရာ အခမဲ့ေဟာေျပာပြဲမ်ားရဲ႕ (၁၂) ၾကိမ္ေျမာက္ေဟာေျပာပြဲမွာ "EQ-360" ေခါင္းစဥ္ျဖင့္ ပါေမာကၡ ေဒါက္တာေအာင္ထြန္းသက္ ေဟာေျပာေဆြးေႏြးခဲ့တဲ့ PowerPoint Slide ျဖစ္ပါတယ္။

1.  Prof.Dr.Aung Tun Thet

2. PROF.DR.AUNG TUN THET

6. EMOTIONAL INTELLIGENCE (EQ)
 Ability of individual to:
 Recognize own and other people's emotions
 Discriminate different feelings
 Label them appropriately
 Use emotional information to guide thinking and behaviour

7. EMOTIONAL INTELLIGENCE (EQ)
 1995 Daniel Goleman
 Several models

8. GOLEMAN’S MODEL
 Mixed model
 Combine ability EQ and trait EQ
 Trait model - “… encompasses behavioural dispositions and self
perceived abilities and measured through self report.“
 Ability model – “individual's ability to process emotional
information and navigate social environment.”

9. EQ
 Greater mental health
 Exemplary job performance
 More potent leadership skills

10. EQ
 67% of abilities necessary for superior performance in leaders
 Mattered twice as much as technical expertise or IQ
 Neural mechanisms

13. EMOTIONAL INTELLIGENCE - OTHER KIND OF SMART

14. EQ
 People with average IQs outperform those with highest IQs 70%
of the time
 IQ not sole source of success
 Critical factor that sets star performers apart from rest of pack

15. EQ
 “Something” in each of us
 Intangible
 Manage behaviour
 Navigate social complexities
 Make personal decisions that achieve positive results

16. EQ
 Four core skills
 Two primary competencies
1. Personal competence
2. Social competence

17. PERSONAL COMPETENCE
 Self-awareness
 Self-management
 Aware of emotions
 Manage behaviour and tendencies

18. PERSONAL COMPETENCE
 Self-Awareness - accurately perceive emotions and stay aware of
them as they happen
 Self-Management - awareness of emotions to stay flexible and
positively direct behaviour

19. SOCIAL COMPETENCE
 Social awareness
 Relationship management skills
 Understand other people’s moods, behaviour, and motives
 Improve quality of relationships

20. EQ

21. EMOTIONAL INTELLIGENCE
 Conceived by Dr Peter Salovey and John Mayer in 1990
 Identifier for human capacity to understand and engage in
meaningful social interactions

22. EMOTIONAL INTELLIGENCE
 Daniel Goleman - “Emotional Intelligence: Why It Can Matter
More Than IQ” (1995)
 “…capacity for recognising our own feelings and those of others,
 for motivating ourselves, and
 for managing emotions well in ourselves and our relationships.“
 Significant determinant of success
 More significant than traditional Intelligence

23. EMOTIONAL INTELLIGENCE
 Social Awareness - accurately pick up on emotions in other
people and understand what is going on
 Relationship Management - awareness of your emotions and
others’ emotions to manage interactions successfully

26. EQ, IQ, AND PERSONALITY DIFFERENT
.

27. EQ, IQ, AND PERSONALITY DIFFERENT
 Each cover unique ground
 Explain what makes person tick

28. IQ
 Ability to learn
 Genetic

29. EQ
 Fundamental element of human behaviour
 Distinct from intellect
 No connection between IQ and EQ
 Flexible set of skills
 Acquired and improved with practice

30. PERSONALITY
 Stable “style” defines each of us
 Hard-wired preferences
 Inclination toward introversion or extroversion
 Cannot predict EQ
 Stable over lifetime and doesn’t change

31. EMOTIONAL INTELLIGENCE LINKED TO
PERFORMANCE

32. EQ
 Huge impact on professional success
 Focus energy in one direction with tremendous result
 Strongest predictor of performance
 Explaining 58% of success in all types of jobs

34. EQ
 Foundation for host of critical skills
 Impact everything you say and do each day
 Single biggest predictor of performance in workplace
 Strongest driver of leadership and personal excellence.

35. EQ
 90% of top performers high in EQ
 20% of bottom performers high in EQ
 Top performer without EQ chances slim

36. EQ
 People with high degree make more money
 Link with earnings direct
 Every point increase add $1,300 to annual salary

37. EQ CAN BE DEVELOPED

39. EQ
 Communication between emotional and rational “brains”
 Pathway starts in brain at spinal cord
 Travel through limbic system - place where emotions generated
 Emotional reaction to events before rational mind able to engage

40. “PLASTICITY”
 Neurologist - brain’s ability to change
 Brain grows new connections as you learn new skills
 Change gradual
 Speed efficiency of new skills acquired

41. 9 THINGS EMOTIONALLY INTELLIGENT PEOPLE
WON'T DO

42. 1. WON’T LET ANYONE LIMIT THEIR JOY
 Won’t let anyone’s opinions or accomplishments influence them
 Don’t compare yourself to others
 Self-worth comes from within
 “You’re never as good or bad as they say you are”

43. 2. WON’T FORGET
 Forgive but not forget
 Letting go
 Move on
 Not bogged down by others’ mistakes
 Assertive in protecting from future harm

44. 3. WON’T DIE IN FIGHT
 Live to fight another day
 Choose battles wisely
 Stand ground when time right

45. 4. WON’T PRIORITIZE PERFECTION
 Won’t set perfection as target
 Humans fallible
 Nagging sense of failure
 Enjoying what achieved

46. 5. WON’T LIVE IN PAST
 Past becomes present
 Prevent from moving forward
 Failure erode self-confidence
 Failure results from taking risks
 Rise in face of failure
 Don’t allow failure to stop from believing in success

47. 6. WON’T DWELL ON PROBLEMS
 Create and prolong negative emotions and stress
 Focus on actions to better yourself and circumstances
 Personal efficacy produces positive emotions and improves
performance
 Focus on solutions

48. 7. WON’T HANG AROUND NEGATIVE PEOPLE
 Complainers wallow in problems
 Fail to focus on solutions
 “Pity party”
 Distancing yourself
 Ask complainers how they intend to fix problems

49. 8. WON’T HOLD GRUDGES
 Negative emotions
 “Fight-or-flight” mode
 Holding onto stress
 Avoid at all costs
 Feel better
 Improve health

50. 9. WON’T SAY YES UNLESS THEY REALLY WANT
TO
 Saying NO more difficulty than saying YES
 Stress, burnout, and depression
 Saying no major challenge
 “No” powerful
 Honour existing commitments
 Successfully fulfil them

51. EQ IMPROVEMENT STRATEGIES

52. SELF-AWARENESS STRATEGIES
1. Quit treating feelings as good or bad
2. Observe ripple effect from emotions
3. Lean into discomfort
4. Feel emotions physically
5. Know who and what pushes buttons
6. Watch yourself like hawk
7. Keep journal about emotions

53. SELF-AWARENESS STRATEGIES
8. Don’t be fooled by bad mood
9. Don’t be fooled by good mood
10.Stop and ask yourself why you do the things you do
11.Visit your values
12.Check yourself
13.Spot your emotions in books, movies, music
14.Seek feedback
15.Get to know yourself under stress

54. SELF-MANAGEMENT STRATEGIES
1. Breathe right
2. Create emotion vs. reason list
3. Make your goals public
4. Count to ten
5. Sleep on it
6. Talk to skilled self-manager
7. Smile and laugh more
8. Set aside time for problem solving
9. Take control of self talk

55. SELF-MANAGEMENT STRATEGIES
10.Visualize yourself succeeding
11.Clean up sleep hygiene
12.Focus attention on freedom not limitations
13.Stay synchronized
14.Speak to someone not emotionally invested in your problem
15.Learn valuable lesson from everyone you encounter
16.Put mental recharge into schedule
17.Accept that change just around corner

56. SOCIAL-AWARENESS STRATEGIES
1. Greet people by name
2. Watch body language
3. Make timing everything
4. Develop ‘back-pocket’ question
5. Don’t take notes at meetings
6. Plan ahead for social gatherings
7. Clear away clutter
8. Live in the moment
9. Go on 5 minute tour

57. SOCIAL-AWARENESS STRATEGIES
11.Practice Art of Listening
12.Go people watching
13.Understand Culture Game
14.Test for accuracy
15.Step into their shoes
16.Seek whole picture
17.Catch mood of room

58. RELATIONSHIP MANAGEMENT STRATEGIES
1. Be open and be curious
2. Enhance natural communication style
3. Avoid giving mixed signals
4. Remember little things that pack punch
5. Take feedback well
6. Build trust
7. Have “open door” policy
8. Only get mad on purpose
9. Don’t avoid the inevitable

59. RELATIONSHIP MANAGEMENT STRATEGIES
10.Acknowledge other person’s feelings
11.Compliment person’s emotions or situation
12.When you care, show it
13.Explain decisions, don’t just make them
14.Make feedback direct and constructive
15.Align intention with impact
16.Offer “fix-it” statement during broken conversation
17.Tackle tough conversations

62. THANK YOU!