This document discusses emotional intelligence (EI), including what it is, its components, and how it differs from IQ. EI is defined as the ability to recognize and manage one's own emotions and recognize emotions in others. It has two main competencies - personal competence, which includes self-awareness and self-management, and social competence, involving social awareness and relationship management. While IQ is fixed, EI can be developed through upgrading emotional skills. The document concludes that success results from a combination of IQ and EQ.

1. Personality Development
Seerat Sharif
Chishti
BLIF15M004
Dptt Of
Library &
Information
Sciences

2. Emotional
Intelligence

3. Contents
Introduction
What is emotional intelligence?
Personal competence
Social competence
Emotional intelligence & IQ
Abilities to identify emotion
Can EQ be developed?

4. Introduction
The psychologists Salovey and
Mayer originally coined the term
“Emotional Intelligence” in 1990.
Emotional intelligence can be
abbreviated to (EI).
Daniel Goleman popularized it in
1995 in the title of his book,
Emotional Intelligence: Why it can
Matter More than IQ.

5. Daniel
IF YOU ARE TUNED OUT OF OUR
OWN EMOTONS,
YOU WILL BE POOR AT READING
THEM IN OTHER PEOPLE.

6. What is Emotional Intelligence?
We define EI as the ability to:
• Recognize, understand & manage our own emotions.
• Recognize, understand and influence the emotions of others.
• It is a factor in personal & professional success.
Emotional intelligence can be defined as “Understanding
one’s own feelings, empathy for the feelings of others &
the regulation of emotion in a way that enhances living”.

7. Emotional Intelligence Domains
PERSONAL
COMPETENCE
Self
awareness
Self
Management
SOCIAL
COMPETENCE
Social
Awareness
Relationship
Management

8. Personal Competence
• Understand your own
feelings.
• Assess your own emotional
state.
Self
Awareness
• Managing your own
emotions.
• To control that emotions.
Self
Management

9. Social Competence
Social Awareness
• It involves expanding your awareness to include
the emotions of those people around you.
Relationship Management
• It means using awareness of your own
emotions & those of others to build strong
relationships.

10. Social
Competence
• Social Awareness
(1)Empathy
(2)Organizational
Awareness
(3)Service Orientation
Relationship
Management
(1)Communication
Skills
(2)Ability to
persuade & lead
(3)Develop strong
working relations

11. • The ability to understand someone
else’s feelings & re-experience them.
Empathy
• It was defined by Goleman as “the
ability to read the current of emotions &
political realities in groups”.
Organizational
Awareness
• It builds on the empathy you have with
others by helping you assist their
personal development & satisfaction.
Service
Orientation
Social Awareness

12. Relationship Management
• This means being persuasive, well
presented & objective.Communication
• Your team is willing to follow your lead
& wants to work with you to meet goals.Leadership
• The ability to observe & provide
opportunities to fully develop individual
team members.
Developing
Others

13. Difference between EQ & IQ?
Intelligence Quotient(IQ)
 Measures cognitive
intelligence – your ability to
learnskilled use of reason.
 Doesn’t change, fixed at
birth.
 Neo cortex or top portion of
the brain.
 Gets you through school.
Emotional Intelligence
Quotient(EQ)
 Measures emotional
intelligence- your ability to
use emotions & cognitive
skills.
 Flexible skill, can be
learned.
 Limbic system portion of
the brain.
 Gets you through life.

14. ABILITY TO IDENTIFY EMOTIONS

15. Ability to identify Emotion
Self
Awareness
• Emotional self-Awareness: Reading one’s own emotions &
recognizing their impact.
• Accurate self-assessment: Knowing one’s strengths & limits.
• Self-confidence: A sound sense of one’s self worth & capabilities.
Social
Awareness
• Empathy: Sensing other’s emotions, understanding their
perspective & taking active interest in their concerns.
• Organizational Awareness: Reading the current decisions ,
Networks & politics at the organizational levels.

16. Emotional self-control: Keeping disruptive
emotions & impulses under control.
Transparency: Displaying honesty & integrity;
trustworthiness.
Adaptability: Flexibility in adapting to
changing situations or overcoming obstacles.
Achievement: The drive to improve
performance to meet inner standards of
excellence.
Self Management

17. Relationship Management
Inspirational Leadership: Guiding & motivating
with a compelling vision.
Influence: Wielding a range of tactics for
persuasion.
Developing Others: Bolstering others’ abilities
through feedback & guidance.
Change Catalyst: Initiating, managing & leading in
a new direction.
Building Bonds: Cultivating & maintaining a web
of relationships.

18. Can EQ Be Developed?
Yes, you can develop your EQ by upgrading
your emotional skills. The popular thinking
that EQ is entirely inherited is incorrect.
Emotional Intelligence is not fixed at birth.
There is no emotional intelligence as
such that we know today. It is something one
has learned.

19. Conclusion
IQ+EQ=SUCCESS

20. THANKYOU