This document discusses various staff management skills for branch managers of microfinance institutions, including empowering and delegating employees, coaching, conflict resolution, and team building. Empowering staff reduces costs and improves productivity, quality, and customer service. Effective delegation involves clearly defining tasks, outcomes, authority, resources, and monitoring plans. Coaching helps employees improve performance through analysis, support, and influencing behavior change. Conflict resolution focuses on addressing problems rather than people through open communication and solutions. Effective teams have complementary skills, common goals and approaches, mutual accountability, and trust. Managers should recognize contributions, celebrate accomplishments, and continually learn and improve.

1. Branch Management Training for MFIs: Developing Staff Management Skills Training Module 3.2 Staff Management Skills Empowering and Delegating Coaching Conflict Resolution Team Building

2. Empowering and Delegating

8. Coaching

13. Conflict Resolution

15. Team Building