1. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar

3. Effective & successful managers
Successful managers – defined
operationally in terms of the speed of
their performance within the
organisation
Effective managers – defined in terms
of the quantity & quality of standards of
performance & the satisfaction &
commitment of subordinates

4. The golden rule management philosophy
Trust people fairly but according to merit
Make others feel important
Motivate people by praise
Encourage feedback
Sandwich every bit of criticism between two
layers of heavy praise
Have an open-door philosophy
Help other people get what they want
Never hide behind policy or pomposity

5. The effective management of people
Figure 7.5

6. Old Manager
 Thinks of self
as manager or
boss
 Follows chain
of command
 Works within a
set
organizational
structure
New Manager
 Thinks of self as
sponsor, team leader,
or internal consultant
 Deals with anyone
necessary to get job
done
 Changes
organizational
structure in response
to market change
1

7. Old Manager
 Makes most
decisions
alone
 Hoards
information
 Tries to master
one major
discipline
 Demands long
hours
New Manager
 Invites others to
join in decision
making
 Shares
information
 Tries to master
broad array
of disciplines
 Demands results
1.7

8. Assessing a manager’s effectiveness
The strength of
motivation & the morale
of staff
The success of their
training & development
The creation of an
organisational
environment in which
staff work willingly &
effectively
Meeting important
deadlines
Accuracy of work
Level of complaints
Adherence to quality
standards
Productivity
Adhering to budgets set

9. Success Domains
Key is Balance
Personal
Growth
Relationships
Work
Material
Wealth
Power
Spirituality
Health
Integrity

10. The Basic Managerial Skills
 Planning, Organizing
 Setting goals (Prioritize & Posterioritize)
 Self assessment (Contribution, Productivity)
 Team building (Participation,Interpersonal)
 Managing time and stress
 Problem solving and decision-making
 Creativity
 Communication & listening (Multi culture)
 Emotional Intelligence

11. Emotional Intelligence
• Ability to monitor your own and others’
emotions and deal with them effectively
• Leaders with emotional intelligence are
– More likely to detect friction and eliminate
conflict
– More flexible
– Better situational leaders

12. The Basic Leadership Skills
 How you manage!
 Philosophy, style, approach, attitude,
emotional intelligence.
 Motivating and inspiring others to
high levels of performance
 Effective leaders know how to lead
in any given situation, with any given
group of individuals
 Effective Leadership is very rare –
and extremely valuable to

14. What is Stress?
Stress - the unconscious
preparation to fight or flee that
a person experiences when
faced with any demand
Stressor - the person or event
that triggers the stress
response

15. Stress Approaches
Fight
Flight

16. Potential negative consequences of a destructive job
stress-burnout cycle.

17. Sources of Stress at Work
(Internal & External)
Work Demands
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Change & uncertainty
Lack of control
Career progress
New technologies
Work overload/underload
Role conflict:
• Interrole
• Intrarole
• Person-role
Role ambiguity
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Abrasive personalities
Sexual harassment
Leadership styles
Extreme environments
Strenuous activities
Hazardous
substances

18. Stress Sources at Work
(Internal & External)
NonWork Demands
FFaammiillyy DDeemmaannddss PPeerrssoonnaall DDeemmaannddss
Marital expectations
Child-rearing/day care
arrangements
Parental care
Religious activities
Self-improvement tasks
Traumatic events

19. How to combat stress?
Mental
 Count to 10
 Control your thoughts
 Fantasize
 Ignore the problem???
 Meditate & Yoga
• Focus point
• Control your breathing
 Think about how you’ll be a better person
• Failure
• Success

20. How to combat stress?
Physical
 Stretch
 Massage
 Exercise
 Aromatherapy
 Reflexology
Stress and Money
Prioritize
Delegate
Diet
Sleep


21.  The importance
• Changing social scene
• Changing work culture
• Increased work time
• Dual income families
 Steps to achieve work-life balance:
• Discourage employees from working late
• Take a regular employee satisfaction survey
• Provide vacations
• flexi times

23. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com