This document discusses closing performance gaps and developing staff at microfinance institutions. It recommends identifying performance gaps, analyzing why they exist, and creating plans to address them. Staff should review their job descriptions and set career goals. Training and development options include workshops, on-site visits, coaching, and on-the-job learning. Investing in staff development provides the best return on investment for an MFI. If performance gaps cannot be closed, options include looking for other internal positions or terminations, which should be handled compassionately with HR.

1. Branch Management Training for MFIs: Developing Staff Management Skills Training Module 2.3 Staff Performance Management Process Cont’d

2. Closing Performance Gaps

5. Training and Staff Development