This document discusses the importance of staff management for microfinance institutions (MFIs). It notes that people are the major resource for MFIs, and staffing is a major operating cost. Many MFIs lack staff with management skills, limiting their growth. A successful organization relies on an interdependent network of individuals contributing to the mission. For staff to succeed, they need to understand the organization's mission, their role, performance expectations, have the capacity to do their job, and receive feedback and development opportunities. Good management and leadership involves influencing and inspiring people to work towards a common purpose.

1. Branch Management Training for MFIs: Developing Staff Management Skills Training Module 1.1 Introduction to Staff Management

7. Management and Leadership

10. Characteristics of Admired Leaders 65 66 71 88 2002 Respondents: % of People Selecting 67 63 COMPETENT 58 68 INSPIRING 62 75 FORWARD-LOOKING 83 88 HONEST 1987 Respondents: % of People Selecting 1995 Respondents: % of People Selecting Characteristic