Role of leadership and commitment in quality deployment

1. Unit: 2 Lecture: 8
Dr. Jayanta Kr. Mahato
Associate Professor
Mechanical Engineering Dept.
Shobhit University, Meerut
Role of leadership and
commitment in quality
deployment

2. Total Quality Management Model: Major Features

3. Leadership for Success of TQM
Visionary Leadership is:
 The leader should ensure creation of strategies, systems and
methods for achieving excellence, stimulating innovation and
building knowledge and capabilities.
 The values and strategies should guide all activities and decisions
of the organization.
 Senior leaders should inspire and motivate the entire work force
and should encourage all employees to contribute, to develop and
learn, to be innovative and to be creative.”

4. Role of Leaders towards Business Excellence

5. Leadership benefits
Leaderships are required:
 for policy and strategy formulation, establishing and communicating a
clear vision of the organisation's future.
 for goal and target setting, translating the vision of the organisation into
measurable goals and targets.
 for operational management, empowered and involved people achieve the
organisation's objectives.
 for human resource management, having an empowered, motivated, well
informed and stable workforce.

6. Role of TQM Leaders in TQM Implementation
 Organization Quality Council
 Develop Core Values, Concepts and Framework
 Prepare Quality Statements
 Strategic Planning
 Communications
 Decision Making

7. TQM Implementation Process

8. Quality Statements - Vision
 Vision statement is a short declaration of what an
organization aspires to be tomorrow. It is state that
might never be reached but you continuously strive to
achieve. Successful visions are timeless, inspirational, and
become deeply shared within the organization such as
IBM’s service and Apple’s computing for the masses.
 Example: “We will be preferred provider of safe, reliable,
and cost effective products and services that satisfy the
hardware related needs of all the customers”.

9. Quality Statements - Mission
 The mission statement answers the following questions: who
we are, who are our customers, what we do, and how we
do it. This statement is one paragraph and less in length, It is
easy to understand, and describes the function of the
organization. It provides clear statement of purpose for
employees, customers and suppliers.
 Example: For a transportation Company it could be stated as
“To meet customers, transportation and distribution needs by
being the best at moving their goods on time, safely and
damage free”.

10. Quality Policy Statement
 The Quality policy is a guide for everyone in the organization as to
how they should provide products and service to the customers. It
should be written by the CEO with feedback from the work force and
be approved by the quality council.
 Example - Prestige Institute of Management quality policy could be:
 Living up to its principle of excellence in developing future managers and
software engineers.
 Fully satisfying the expectations of its students
 Developing and implementing innovative pedagogical tools
 Utilizing all resources productively
 Continuously improving processes
 Generating continuously sustained value for all stake holders
 Creating an environment of Trust, Respect, Integrity and Openness

11. Seven Steps to Strategic Planning
 Customer Needs
 Customer Positioning
 Predict the Future
 Gap Analysis
 Closing the Gap
 Alignment
 Implementation

12. Characteristics of Good Quality Leaders
 Give priority attention to customers (Internal & External)
 Empower rather than control, subordinates
 Emphasize improvement rather than maintenance
 Emphasize on prevention
 Encourage Collaboration rather than competition
 Learn from problems
 Continuously try to improve communication
 Continuously demonstrate their commitment to quality
 They choose suppliers based on quality, not price
 Organize organizational system to support the quality effort
 Encourage and recognize team efforts

13. Effective leadership
 Effective leadership and TQM result in the company or organization doing the
right things, right first time.
 The five requirements for effective leadership are the following:
 Developing and publishing clear documented corporate beliefs and objectives - a
mission statement
 Developing clear and effective strategies and supporting plans for achieving the
mission and objectives.
 Identifying the critical success factors and critical processes.
 Reviewing the management structure
 Empowerment - encouraging effective employee participation

14. 10 Points for Senior Management

15. 10 Points for Senior Management

16. Level of Leaderships
 Level One
 Highly capable
 Contributes through talent, knowledge, skills, and good work habits
 Level Two
 Team member
 Contributes individual capabilities to the group and works effectively with
others
 Level Three
 Competent manager
 Organizes people and resources toward the effective and efficient pursuit
of predetermined objectives

17. Level of Leaderships
 Level Four
 Catalyst leader
 Makes a commitment to and vigorous pursuit of a clear and compelling
vision, stimulating higher performance standards
 Level Five
 Executive leader
 Builds enduring greatness through a paradoxical blend of personal humility
and professional

18. Thank You
Any Query?