The document discusses working in a team environment. It covers identifying team roles and objectives, stages of team development including forming, storming, norming, performing, and adjourning. Effective team characteristics include clear goals, trust, support, communication and democratic processes. Coaching aims to improve performance by focusing on the present. The purpose of coaching can be to increase skills, compliance, safety, productivity or prepare for new responsibilities. Benefits of teamwork include improved organizational and individual performance as well as staff morale.

1. Unit of competence
work in team environment
Addis Ababa medical and business college department
of information technology
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2. introduction
• Identify role and objective of the team from available sources
of information.
• Identify team parameters, reporting relationships and
responsibilities from team discussions and appropriate
external sources
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3. Cont…
• These guidelines provide an overview of
three main aspects of group work. These
are:
• 1. Working as a team – overview of why
group work is important
• 2. Stages in group development – forming,
storming, norming, performing and
mourning
• 3. Roles in groups – important behaviors in
effective teams
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4. . Working as a team
• Why work in teams? There are several
good reasons:
• Research shows that we all learn
effectively from each other. Hence, your
teams should be learning teams, with the
focus on helping each other to learn.
• Teams are much more effective than
individuals for work on complex projects.
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5. CONT…
• Why do some groups accomplish very little, while others
achieve much more?
• This difference stems very much from the processes
within the group - its inner dynamics or workings. The
features of an effective team include:
• combined group effort of all members
• Clear goals
• Group members focused on learning
• Mutual trust and support
• Open communication
• Democratic processes.
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6. Cont…
• Making the most of your team
• There are many advantages of working collaboratively
with other students. To make the most of your
experience as a team member, remember to:
• Become actively. Don't wait for another team member to
do all the work.
• Share - open communication and the contribution of ideas
and information is essential for successful and highly
performing teams.
• Learn to work cooperatively. The success of your team will
depend on helping each other.
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7. Cont…
Meet with your group members regularly.
• Ask your tutor for frequent feedback -
that's the tutor's role
 Maintain a sense of humour - keep
things in perspective.
• Hang in there - developing a good team
is hard work and demands commitment
from all team members.
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8. Group/ Team/ development
• There is strong evidence that
groups/Team/ pass through a sequence of
five stages of development. These are
sometimes defined as:
• Forming, or coming together
• Storming, or conflict
• Norming, or working out the rules
• Performing, or getting the job done
• Mourning, or breaking up
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9. Cont…
forming Storming Norming
performing adjourning
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10. Forming stage
• The forming stage involves a period of
orientation. Uncertainty is high during this
stage, and people are looking for leadership
and authority. A member who asserts
authority or is knowledgeable may be looked
to take control
• This stage is always coming together
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11. Storming stage
• This stage is the stage of conflict.
• The storming stage is the most difficult and critical stage
• to pass through. It is a period marked by conflict and
competition as individual personalities emerge. Team
performance may actually decrease in this stage because
energy is put into unproductive activities. Members may
disagree on team goals, and subgroups and cliques may form
around strong personalities or areas of agreement. To get
through this stage, members must work to overcome
obstacles, to accept individual differences, and to work
through conflicting ideas on team tasks and goals. Teams can
get bogged down in this stage. Failure to address conflicts may
result in long-term problems.
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12. Norming stage
• Set as a rule for team a members.
• If teams get through the storming stage,
conflict is resolved and some degree of unity
emerges. In the Norming stage, consensus
develops around who the leader or leaders
are, and individual member’s roles.
Interpersonal differences begin to be resolved,
and a sense of cohesion and unity emerges.
Team performance increases during this stage
as members learn to cooperate and begin to
focus on team goals.
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13. Performing stage
• In the performing stage, consensus and cooperation have
been well-established and the team is mature, organized, and
well-functioning.
• In this stage, group morale and loyalty are high, and the group
is characterized by trust, experience, intimacy, and
competence.
• There is a clear and stable structure, and members are
committed to the team’s mission. Problems and conflicts still
emerge, but they are dealt with constructively. (We will
discuss the role of conflict and conflict resolution in the next
section). The team is focused on problem solving and meeting
team goals.
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14. Adjourning stage
• In the adjourning stage, most of the team’s goals have
been accomplished. The emphasis is on wrapping up
final tasks and documenting the effort and results. As
the work load is diminished, individual members may
be reassigned to other teams, and the team disbands.
There may be regret as the team ends, so a ceremonial
acknowledgement of the work and success of the team
can be helpful. If the team is a standing committee with
ongoing responsibility, members may be replaced by
new people and the team can go back to a forming or
storming stage and repeat the development process.
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15. SMART
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16. Work as a team member
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17. coaching
• coaching is a process that aims to improve
performance and focuses on the ‘here and
now’ rather than on the distant past or
future.
• While there are many different models of
coaching, here we are not considering the
‘coach as expert’ but, instead, the coach as
a facilitator of learning.
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18. What is coaching
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19. Cont…
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20. What might be the purpose of the
coaching?
• The overall purpose of coaching may be one or more of
the following:
• To increase product knowledge
• To address a legally-imposed compliance requirement
• To increase workplace safety
• To reduce wastage
• To increase productivity
• To raise service delivery standards
• To change an existing skill to one required or preferred
by the employer
• To prepare the learner for extra duties, promotion or
additional responsibilities.
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21. BENEFITS OF TEAM WORK
• Effective teamwork has a number of benefits - to the
organization, to the team and, not least, to the individuals
within the team.
• The way that people work in teams is just as important as
their individual performance.
This includes their capacity not only to work within their own
team but also to have good inter-team relationships.
• Working in such an environment helps build high staff morale
and improved work performance.
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22. The end!
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