This document provides a summary of the management information system (MIS) used by ICICI Bank, one of the largest banks in India. It discusses the various software, databases, servers, and systems that make up ICICI Bank's MIS. This includes their core banking software Finacle ICore, loan origination system FinnOne, workflow management system Staffware, online trading platform ICICIdirect.com, ATM monitoring software ProView, and customer relationship management systems. The MIS provides the bank with critical information to control expenses, monitor cash flows, streamline operations, and analyze customer behavior.

1. MANAGEMENT
INFORMATION SYSTEM
A DETAILED STUDY ON MIS OF ICICI BANK
By: AJAY EKKA
SONAL. E. TIRKEY
ASHISH SAHAY
ANNESSA CHAKARBORTY
ADITI KUMARI
ARVIND DAS

2. A management information system (MIS) is a subset of the overall internal controls of
a business covering the application of people, documents, technologies, and
procedures by management accountants to solve business problems such as costing a
product, service or a business-wide strategy.
The ICICI Bank Corporate System provides detailed information (MIS) which can help
in:
 controlling expenses.
 Provide Info. About Daily Cash Flows.
It gives the management and its employees a complete expense tracking
mechanism. Reduces working capital requirement.
Report package provides both summaries and itemizations of charges and
payments.
Streamline expense control
Analyze spending patterns
Forecast future spending

3. AREA
1.
SYSTEM DESIGN
2. DATA BASE
3. DATA COMMUNICATION
4. APPLICATION PROGRAMMING
CHARACTERISTICS
1.
2.
3.
4.
5.
6.
PRIMARY TOOLS
TEAM SKILLS
COMMUNICATION SKILLS
CUSTOMER CONTACTS
PROBLEM SOLVING
INTERFACE WITH COMPUTER SCIENCE

4. Introduction
ICICI Bank( Industrial Credit and Investment
Corporation of India) is India's
second-largest bank with total assets of Rs. 536795 cr. ( $ 3408 billion.) (at
March 31, 2013 and profit after tax Rs. 8325 cr. (US$ 1.5 billion) for the year
ended March 31, 2013.
The Bank has a network of 3,100 branches and 10,481 ATMs in India, and
has a presence in 19 countries, including India.
ICICI Bank offers a wide range of banking products and financial services to
corporate and retail customers through a variety of delivery channels and
through its specialized subsidiaries in the areas of investment banking, life
and non-life insurance, venture capital and asset management.
ICICI Bank's equity shares are listed
the National Stock Exchange of India
in India on Bombay Stock Exchange and

5. History
ICICI was formed in 1955 at the initiative of the World Bank, the
Government of India and representatives of Indian industry.
ICICI Bank was originally promoted in 1994 by ICICI Limited.
ICICI's shareholding in ICICI Bank was reduced to 46% through a
public offering of shares in India in fiscal 1998.

6. Board of Directors
Mr.K.V.
Kamath, Chairman
Ms.
Chanda D. Kochhar, M.D and C.E.O
Mr.
N.S Kannan,Executive Director and C.F.O

7. Objective of ICICI Bank
To create a development financial institution for
providing medium-term and long-term project
financing to Indian businesses.

8. Services Provided by ICICI Bank
In the 1990s, ICICI transformed its business from a development
financial institution offering only project finance to a diversified
financial services group offering a wide variety of products and
services.
Deposits
Loans
Investments
Credit and Debit Cards
Insurance
Online Services

9. Deposits
Savings Account
Fixed Deposit
Life Plus Senior Citizen Services
Young Stars Savings Account
Special Savings Account

10. Loans
Home Loans
Personal Loans
Car Loans
Commercial vehicle Loans
Farm Equipment Loans
Business Installment Loans

11. Cards
Credit Card
Debit Card
Travel Card
Prepaid Cards
Corporate Cards

12. Online Services
BILL PAYMENT
FUNDS TRANSFER
TICKET BOOKING
SHARE TRADING
PREPAID MOBILE RECHARGE
SHOPPING
ONLINE TAX PAYMENT.

13. The
organization
is structured
into the
following
principal
groups
•
•
•
•
•
•
•
Retail Banking Group
Wholesale Banking Group
International Banking Group
Global Markets Group
Corporate Centre
Human Resources Management Group
Global Operations and Middle Office
Groups
• Customer Services Group
• Information Technology Group
• Global Infrastructure & Administration
Group

14. ICICI & MIS

15. INVESTMENTS IN SOFTWARE AND
OTHER PACKAGES
Amount in
Billions.
MOVEMENT IN SOFTWARE AQUIRED 31-Mar-12 31- Mar-13
At cost at March 31 of preceding year
6.91
5.63
Additions during the year
1.37
1.33
Deductions during the year
0.26
0.055
Depreciation/amortization to date
5.25
4.39
Net block
2.76
2.52

16. DEPRECIATION
ATMS : 12.5 %
 FURNITURE : 15 %
 COMPUTERS : 33.33 %
 SOFTWARE AND SYS.DEVELOPMENT : 25 %


17. HIERARCHY LEVELS

18. TYPES OF INFORMATION SYSTEMS
APEX
LEVEL
FUNCTIONAL
LEVEL
OPERATION
AL LEVEL
EIS & DSS
MIS
TPS

19. MIS IN FINANCE
MONTHLY ACCOUNTS OF
TRANASCTIONS
CASH FLOW
SOURCES& USES OF
FUNDS
LEDGER & JOURNAL
MONTHLY RETURN AND
STATEMENT PROCESSING
TRIAL BALANCE& BALANCE
SHEET
PAY ROLE ACCOUNTING

20. Softwares used in AIS
•Gnu Cash· Home Bank· Turbo CASH
•Microsoft Office Accounting Express
•Banana accounting· Flex Account
•Microsoft Dynamics AX
•Microsoft Dynamics NAV
•Microsoft Dynamics SL
•Microsoft Office Accounting Professional
•Microsoft Small Business Financials

21. INFORMATION SYSTEMS IN ICICI
BANK

22. Finacle ICore
Finacle core banking solution is a comprehensive, integrated yet
modular business solution that effectively addresses the
strategic and day-to-day challenges faced by banks. It is highly
parameterizable providing that much-needed flexibility to
innovate and adapt to a dynamic environment.
Core Banking
CRM
e - Banking
Mobile Banking
Wealth Management
Alerts
Advisor

23. Benefits Of Finacle I Core:
Differentiated Product
Spread
Agile Operations
Robust Cross-sell
Framework
Increased Operational
Efficiencies and
Productivity

26. FINNONE





By Nucleus Software.
Oracle Platform
Loan Origination System
Finnone™ LOS automates and manages the complete application
processing flow of any retail finance instrument, be it auto loans,
personal loans, home loans etc.
To summarize, the LOS is an effective tool to enable retail finance
organizations to bring the best out of their loan approval processing
mechanism and compliment effectively their existing lending systems
by serving as an open standard, scalable, high-volume transaction
system.

27. Staffware Process Suite
Business Process Management Software.
Streamline and manage all document exchange flows.
Eg. Including account opening at its retail banking business
and trade finance at its corporate banking division.
Integrated With Finacle Core.
Enterprise-wide workflow support for other areas within the
bank like for ICICI prudential

28. ICICIdirect.com
 ICICIdirect.com is a part of ICICI Securities and
offers retail trading and investment services.
 Asp technology

29. RisKompass
Developed By: Pyxis Systems
Software solution for financial derivatives risk management
Wincor Nixdorf's ProView
Remotely monitors the ICICI Bank ATM network spread across vast
geography of the country.
Real-time access to status updates on the operating state of each device
down to the component level.
Enhance capabilities to perform remote diagnostics and carry out repairs via
electronic access from a central location
Result in better uptimes and minimize site visits by technicians.

30. Card Tech. Limited
CTL's PRIME 3.0 card and merchant management system
Secure & High Volume Transaction Processing
FRAUDGUARD to detect suspicious transactions
Integrated Cards with Web and other Enterprise
applications
NetBackup
By Symantec
Heterogeneous data protection
Centralized management
Fast, granular recovery of data from applications
Highly scalable, Effective disaster recovery,
Comprehensive data security

32. Softwares used in AIS
•Gnu Cash· Home Bank· Turbo CASH
•Microsoft Office Accounting Express
•Banana accounting· Flex Account
•Microsoft Dynamics AX
•Microsoft Dynamics NAV

33. Databases Used in ICICI Bank:
•Oracle 10g and 11g,
• Microsoft SQL Server
• Sybase Adaptive Server Enterprise
Servers Used In ICICI Bank:Sun Fire 15K, E6900, E2900, E6500, V1280, V880 etc.
IBM p570, p550, and p520 servers running IBM AIX
Dell Power Edge, IBM series, Pro Reliant
Storage Platform:IBM TotalStorage DS4800 disk array
HP StorageWorks XP12000 disk array
Hitachi Thunder V9580 Storage System
HP StorageWorks Virtual Array 7410

34. Misc. Systems.
•ICICI Messenger: This software was developed internally in 2006
to provide secure instant messaging for internal users
•FTP server: An open source FTP server application has been
customized to meet the requirements of the bank
•Network printers: Unnecessary protocols are disabled
•Data security: Encryption software has been loaded on desktops,
servers and laptops

35. CRM
Customer Relationship Management



Term applied to processes implemented by a company to
handle its contact with its customers.
CRM is a software based approach to handling
customer relationship
store information of current and prospective customers.

36. CRM as business strategy

37. CRM as business strategy
Three key phases
 Customer acquisition
 Customer retention
 Customer extension
Three contextual factors
 Marketing orientation
 Value creation
 Innovative IT

38. Benefits Of Using Information System
Centralized Processing Units
Electronic Straight through Processing
Data Warehousing
CRM
Innovative Technology Application
Derived Economies Of Scale
Reduced Transaction Cost
Improve Cost Efficiency, Cross Sell
Provide New Or Superior Products

39. CONCLUSION
 Metadata-driven visibility

for improved job monitoring
Development of data integration expertise for internal
IT personnel

A foundation for real-time warehousing and crossenterprise data integration

40. SPECIAL THANKS TO
QAMAR MAKRANEY - Manager IT ( UP EAST )
DEEPAK MISHRA – PROCESS MANAGER ( BIHAR & JHARKHAND)
Ms. SAMANTHA DSOUZA . Zonal Manager ( IMOBILE SERVICE )
Ms. Rekha Arya - Manager (Services) ( FINACLE ICORE)
VISHAL MEHROTRA ( MANAGER ) HRIS SYSTEMS
VISHAL KARTIK ( ASST. MANAGER) (Collection legal Systems)
Ms. SARA SAMANTHA BROWNE ( ZM ) ( CENTRAL INFORMATION SYSTEMS)