Team Building Concept in Total Quality Management

1. Unit: 2 Lecture: 9
Dr. Jayanta Kr. Mahato
Associate Professor
Mechanical Engineering Dept.
Shobhit University, Meerut
Team Building Concept

2. What is a Team
 Any group of people organized to work together or independently in order
to cooperatively meet the needs of their customers by accomplishing a
purpose or goal.
Together
Everyone
Accomplishes
More

3. Need for a Team
Why do companies use teams?
 Satisfies the human social need to belong
 Two heads are better than one
 The whole can be greater than the sum of its parts
 Team members build trust and want to help each other
 Promotes better communication
 Multiplies the potential of individual members

4. Importance of Team Building
 The main objective of team building exercises is to understand and
improve team dynamics, increase communication and flexibility
amongst the different members.
 It is important for the success of any business or organization.
 Team building helps to develop a bond among individuals, helps
understand each other’s strengths & weaknesses, improve skills like
leadership, time management, decision making etc.
 Team building is thus the process of making a team.

5. Forming a Team
 Makeup:
 Should be composed of people who are most likely going to be able to satisfy
the team’s mission effectively.
 Commitment to the team and its purpose.
 Diversity of skills and personalities.
 Characteristics of Good Team Members
Honesty/integrity
Selflessness
Dependability
Enthusiasm
Responsibility
Cooperativeness
Initiative
Patience
Resourcefulness
Punctuality
Tolerance/sensitivity
Perseverance
What are some traits/ personalities
that can contribute to the success of
a team?

6. Forming a Team (contd…)
 Roles and Responsibilities:
 Team Leader
 Team Recorder
 Team Quality Advisor
 Team Member
 Team Leader
 Official contact between the team and the rest of the organization
 Official record keeper
 Serve as a team member
 Implement team recommendation
 Will be the “coach” for the rest of the team

7. Forming a Team (contd…)
 Coaching:
 Team leaders should facilitate team development and continuous improvement
 Make team development and team building constant activities
 Mentor team members
 Promote mutual respect between themselves and team members
 Positively promote diversity within the team
 Employee empowerment
 Team Recorder
 Takes minutes during team meetings
 Assists the team leader with other types of correspondence that is generated
by the team.

8. Forming a Team (contd…)
 Team Quality Advisor
 Focuses on team processes and how decisions are made.
 Assists the team leader in breaking down tasks into component parts and
assigning those parts to other team members.
 Helps the team leader to prepare for meetings.
 Helps the team members learn to use the scientific approach.
 Helps team members convert their recommendations into presentations that
can be made to upper management.
 Team Charter/ Agreement
 Team Mission
 Ground Rules
 Team Goals

9. Forming a Team (contd…)
 Mission Statement
 Broad, encompasses all activities, progress can be measured and SIMPLICITY
 Ex: The purpose of this team is to reduce the time between when an order is
taken and when it is filled, while simultaneously improving the quality of
products shipped.
 Ground Rules
 Agreed upon by the whole team
 Describes agreed upon actions and characteristics of team members
 Goals: reaching the mission
 Ad Hoc Teams
 Permanent Teams

10. Teamwork Cycle

11. Team Building Strategy

12. Team Building
Four-Step Approach:
 Assess
 Plan
 Execute
 Evaluate
 Team Building: Assess
o Look for strengths and weaknesses in team members
o For a team to be successful, the following characteristics are needed:
 A clear direction that is understood by all team members
 Understood and accepted accountability and measures

13. Team Building
 Team Building: Plans
o Based on the results of a needs assessment
o Activities should be based on the strengths and weaknesses of the needs
assessment
 Team Building: Execution
o Just-in-time: It is a management strategy that aligns raw-material orders from suppliers
directly with production schedules.
o Continuous improvement
 Team Building: Evaluation
o Effectiveness can be measured based on how well weaknesses identified in the needs
assessment were strengthened.
o Re-administer the needs assessment
o Could result in additional team building activities

14. Foundations for Team Based Rewards
 Basic Requirements:
 The behaviors that are expected must be communicated to all those affected so
they know exactly what is meant by rewardable performance.
 Both team leaders and team members must be clear about what behaviors are
expected, why they are necessary, and how they will be recognized and rewarded.

15. Advantages of Team Building
 Identify Strengths and Weaknesses: The strengths and weaknesses of each
member can be identified.
 Direct Towards Vision and Mission: It makes the individuals understand the
organization’s goals, objectives, mission and vision very clearly and motivates them to
contribute towards it.
 Develops Communication and Collaboration: It makes individuals comfortable
and familiar with one another. Collaboration develops trust and understanding among
the team members.
 Establishes Roles and Responsibilities
 Initiates Creative Thinking and Problem Solving
 Builds Trust and Morale
 Introduces and Manages Change
 Better Productivity

16. Disadvantages of Team Building
 Develops Conflict: Sometimes, the team lacks coordination and understanding among
its members.
 Unproductive or Freeride Team Members: Some of the team members do not
contribute much to team performance.
 May Lead to Non-Cooperation: The team members sometimes lack cooperation and
unity which leads to wastage of efforts and hinders the performance of the team as a
whole.
 Difficult to Evaluate Individual Performance
 Involves Cost: Lot of time, cost and resources are consumed in ensuring coordination,
balance, feedback, decision making and conflict management within the teams formed.
 Accountability and Credibility Issues: In case of failure, it becomes difficult to find
out the reason.

17. Performance and Rewards

18. Performance and Rewards
 Nonmonetary Rewards
 Different people respond to different incentives.
 Organization should survey employees before implementing nonmonetary
incentives.
 Set up a system where the employee can select the award that appeals to them.
Recognition
o One of the strongest motivators is recognition.
o There are many ways to ensure that employees are recognized for their
accomplishments and their contributions.
Above all, recognize and reward good performance !

19. Thank You
Any Query?